Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.
What you need to know about Walmart
We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.
How to resolve a problem with Walmart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
*Walmart is the parent company of FlipKart — an e-commerce retailer.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
702 SW 8th St
Bentonville, AR 72716
https://www.walmart.com/
Phone Contacts
Main: (479) 273-4000
Toll Free: (800) 925-6278
(1-800-WALMART)
Email Contacts
[email protected]
[email protected]
The site has this link for emailing customer service. https://corporate.walmart.com/about/contact/store-corporate-feedback
Customer Service Resources
*Walmart is the parent company of FlipKart — an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service before using the Walmart chain of executives. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Social Media Contacts
Executive Contacts
Additional contact info for Walmart Executive Office: executive.communications@wal-
Walmart Executive Escalations:[email protected]
Primary Contact
Cedric D. Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
(773) 380-3760
[email protected]
Secondary Contact
John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
(479) 381-6663
[email protected]
(479) 273-4000 HQ
Tom Ward
Executive Vice President & eCommerce Chief & Walmart U S Officer
702 SW 8th St
Bentonville, AR 72716
(479) 268-8585
[email protected]
Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
(479) 277-2501
[email protected]
(479) 273-4000 HQ
This contact was published on November 23, 2014 and updated on September 20, 2023.