Walmart Customer Service Contact Support Via Phone Email Exec Contacts

Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.

Responsiveness rating

3/5

Walmart often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Walmart

We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.

How to resolve a problem with Walmart

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

*Walmart is the parent company of FlipKart — an e-commerce retailer.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

702 SW 8th St
Bentonville, AR 72716
https://www.walmart.com/

Phone Contacts

Main: (479) 273-4000
Toll Free: (800) 925-6278

(1-800-WALMART)

Email Contacts

[email protected]
[email protected]

The site has this link for emailing customer service. https://corporate.walmart.com/about/contact/store-corporate-feedback

Customer Service Resources

*Walmart is the parent company of FlipKart — an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service before using the Walmart chain of executives. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Social Media Contacts

Facebook
Twitter

Executive Contacts

Additional contact info for Walmart Executive Office: executive.communications@wal-mart.com

Walmart Executive Escalations:[email protected]

Primary Contact
Cedric D. Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
(773) 380-3760
[email protected]

Secondary Contact
John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
(479) 381-6663
[email protected]

(479) 273-4000 HQ

Tom Ward
Executive Vice President & eCommerce Chief & Walmart U S Officer
702 SW 8th St
Bentonville, AR 72716
(479) 268-8585
[email protected]

Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
(479) 277-2501
[email protected]

(479) 273-4000 HQ