Walmart Customer Service Contacts

Walmart is a major Arkansas-based big-box retailer with a presence throughout the U.S. and across the globe.

Walmart Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

The site has this link for emailing customer service. https://corporate.walmart.com/about/contact/store-corporate-feedback

Customer service resources

Note that Walmart is the parent company of FlipKart, an e-commerce retailer. If your complaint concerns FlipKart you may wish to first reach out to Surojit Chatterjee, the Senior Vice President of Customer Service, before using the Walmart chain of executives. Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

What you need to know about Walmart

We receive occasional complaints about Walmart. Here’s one where an extended warranty did not work, and one where a $1,000 gift card turned out to be a scam.

How to resolve a problem with Walmart

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Walmart’s mailing address

702 SW 8th St
Bentonville, AR 72716
https://www.walmart.com/

Walmart’s social media channels

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Walmart’s executive customer service contacts

Additional contact info for Walmart Executive Office: executive.communications@wal-mart.com

Walmart Executive Escalations:CACSSEE@wal-mart.com

Primary Contact
Cedric D. Clark
Executive VP, Store Operations
702 SW 8th St
Bentonville, AR 72716
cedric.clark@walmart.com
(773) 380-3760

Secondary Contact
John Furner
President and Chief Executive Officer of Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
John.Furner@walmart.com
(479) 381-6663

Tom Ward
Executive Vice President and Chief eCommerce Officer, Walmart U.S.
702 SW 8th St
Bentonville, AR 72716
tom.ward@walmart.com
(479) 268-8585

Chief Executive
Doug McMillon
President and CEO, Wal-Mart Stores, Inc.
702 SW 8th St
Bentonville, AR 72716
doug.mcmillon@walmart.com
(479) 277-2501

Frequently asked questions about Walmart

How do I communicate with Walmart?

You can communicate with Walmart through the following channels:

Phone: Call (800) 925-6278 (1-800-WALMART) for general inquiries.

Email: Email Walmart customer service at help@walmart.com.

Online Help: Go to the help page and search for or select the appropriate topic.

Online Chat: Use the online chat feature on their website, at the bottom of the help page.

How do I make a complaint to Walmart?

To file a complaint, you can:

Call Walmart Customer Service at (800) 925-6278.

Use the online feedback form.

Visit the Walmart Ethics website and click on “Report A Concern.”

What is the email address for Walmart?

Walmart’s customer service email address is help@walmart.com.

How do I inquire regarding a Walmart credit card?

For Walmart credit card inquiries, call (877) 937-4098 or visit the Walmart MoneyCard website.

How does Walmart communicate with customers?

Walmart communicates with customers through various channels, including social media, email, phone, and in-store interactions. They also use digital storytelling to engage with their audience.

Does Walmart respond to complaints?

Yes, Walmart responds to customer complaints through its customer service channels.

Who is the CEO of Walmart?

The current CEO of Walmart is Doug McMillon.

What is the return policy at Walmart?

Walmart’s return policy allows returns within a specified period (usually 30 days) for most items, provided they are unopened, undamaged, and in original condition. Some restrictions apply, so checking the specific product details is best.

Can I email the CEO of Walmart?

We list the CEO’s information under Executive contacts.

How do I send a message to Walmart?

You can message Walmart through their help page or by calling their customer service number, (800) 925-6278.

Who services Walmart’s credit card?

Capital One services the Walmart credit card.

Who issues Walmart credit card?

Capital One issues the Walmart credit card.

How to get professional help with your Walmart problem

If you need help with Walmart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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