Volkswagen of America Customer Service Contacts

Volkswagen of America is a subsidiary and the North American operational headquarters of the Volkswagen Group of automobile companies of Germany. Volkswagen is the top-selling and namesake marque of the Volkswagen Group, which is also responsible for Audi, Bentley, Bugatti, and Lamborghini.

How to reach a person at Volkswagen of America

Customer Service: (800) 822-8987

Toll Free: (800) DRIVE VW or (866) 573-1844

Volkswagen of America Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For VW customers with product-related questions or comments, please contact the VW Information Center at 1-(800) 374-8389.

For information regarding TDI vehicles, please visit

Customer Service Resources

Volkswagen Credit (Finance): 800-428-4034

Hours of Operation: 8am – 7pm EST

What you need to know about Volkswagen of America

We receive occasional complaints about Volkswagen. The company wouldn’t cover the damage on this case because of a technicality. And here’s an Audi case involving a broken engine.

How to resolve a problem with Volkswagen of America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Volkswagen of America mailing address

Volkswagen of America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171

Volkswagen of America social media channels


Volkswagen of America executive customer service contacts

Primary Contact
Dawn Dameron
Manager, Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326
[email protected]
(800) 822-8987

Secondary Contact
Andrew Savvas
Chief Sales u0026 Marketing Officer, North America + EVP Sales u0026 Marketing,
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]
+971 56 400 6523

Pablo Di Si
President u0026 CEO
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]

Chief Executive
Scott Keogh
CEO and President of Volkswagen Group of America, Inc. and head of Volkswagen brand in North America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]

How to get professional help with your Volkswagen of America problem

If you need help with Volkswagen of America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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