Volkswagen Group of America is the North American subsidiary of Volkswagen AG, the German automotive group. It markets the Volkswagen brand in the United States and oversees Group operations in the U.S., Canada, and Mexico. The Volkswagen Group's portfolio includes the Volkswagen, Audi, Porsche, Bentley, Bugatti, Lamborghini, and Rimac brands. The company is headquartered in Reston, Virginia, and manufactures vehicles at its plant in Chattanooga, Tennessee, where it assembles the Atlas, Atlas Cross Sport, and ID.4.
Volkswagen of America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
Volkswagen's bumper-to-bumper New Vehicle Limited Warranty covers most 2020 and later models for four years or 50,000 miles, whichever comes first. The powertrain warranty matches the bumper-to-bumper coverage, and electric vehicle batteries carry a separate eight-year, 100,000-mile warranty. Coverage details vary by model year, so check your owner's documentation or the warranty page on vw.com: vw.com/en/owners-and-services/about-my-vehicle/warranty-and-maintenance.html
Volkswagen of America (VW) customer service policies
Volkswagen of America's privacy statement, last modified May 1, 2026, covers data collected when consumers buy or lease a Volkswagen, use a connected vehicle service, or interact with VW websites and apps. The company collects identifiers, demographic data, vehicle and driving information (including GPS location, speed, braking habits, and seat-belt use), browsing and account activity, call recordings, and sensitive items like driver's license numbers and precise geolocation. It uses this data to deliver and support its products, run its business, conduct research and develop AI and machine-learning tools, market to customers, and meet legal obligations. VW shares information within the wider Volkswagen Group, with service providers, with authorized dealerships, and with law enforcement when legally required. Newer vehicles include an in-dash privacy menu that lets owners limit some data collection, and residents of certain U.S. states have additional rights under supplemental state-specific provisions. The policy does not cover VW Credit, Inc., which has its own statement.
Volkswagen of America (VW) loyalty program
Volkswagen doesn't have a loyalty program.
Frequently asked questions about Volkswagen of America (VW)
The headquarters of Volkswagen Group of America (VWGoA) is in Reston, Virginia.
To get in touch with Volkswagen of America customer service, call (800) 822-8987.
Elmar-Marius Licharz is the Chief Financial Officer (CFO) for Volkswagen North American Region and Volkswagen Group of America.
Yes, Volkswagen manufactures vehicles in the U.S. A facility in Chattanooga, Tenn., produces Volkswagen brand vehicles, including the Atlas, Atlas Cross Sport, and the all-electric ID.4.
Yes. The Volkswagen Group of America plant in Chattanooga, Tenn., is the primary U.S. manufacturing facility. It opened in May 2011 and assembles the Atlas, Atlas Cross Sport, and ID.4.
Volkswagen officially entered the American market in the 1950s. The iconic VW Beetle became popular in the U.S. during that time, and Volkswagen has continued to expand its presence ever since.
Volkswagen is owned by Volkswagen AG, a German automotive company. It is one of the largest automakers globally and produces a wide range of vehicles under various brands.
Volkswagen is a publicly traded company, and its ownership is distributed among various shareholders.
Yes, Volkswagen Group owns Lamborghini. Lamborghini is one of the premium marques under the Volkswagen Group, along with such other luxury brands as Porsche, Bentley, and Bugatti.
Volkswagen is a European company, founded in Germany. Its global headquarters is in Wolfsburg, Germany. However, it has a significant presence and manufacturing facilities in various countries, including the United States.
The President and CEO of Volkswagen Group of America is Kjell Gruner. He took the role on Dec. 12, 2024, succeeding Pablo Di Si. Gruner previously served as president and CEO of Porsche Cars North America and as chief commercial officer at Rivian Automotive.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published March 16, 2015. Updated May 27, 2026.
