Volkswagen of America Customer Service Contact Support Via Phone Email Exec Contacts

Volkswagen of America is a subsidiary and the North American operational headquarters of the Volkswagen Group of automobile companies of Germany. Volkswagen is the top-selling and namesake marque of the Volkswagen Group, which is also responsible for Audi, Bentley, Bugatti, and Lamborghini.

Responsiveness rating

3/5

Volkswagen of America often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Volkswagen of America

We receive occasional complaints about Volkswagen. The company wouldn't cover the damage on this case because of a technicality. And here's an Audi case involving a broken engine.

How to resolve a problem with Volkswagen of America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

2200 Ferdinand Porsche Dr.
Herndon, VA 20171
https://www.vw.com/

Phone Contacts

Main: (248) 754-5000 or (703) 364-7000
Customer Service: (800) 822-8987
Toll Free: (800) DRIVE VW or (866) 573-1844

For VW customers with product-related questions or comments, please contact the VW Information Center at 1-(800) 374-8389.

For information regarding TDI vehicles, please visit www.vwdieselinfo.com.

Email Contacts

[email protected]

Customer Service Resources

Volkswagen Credit (Finance): 800-428-4034

Hours of Operation: 8am – 7pm EST

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Dawn Dameron
Manager, Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326
(800) 822-8987
[email protected]

Secondary Contact
Andrew Savvas
Chief Sales & Marketing Officer, North America + EVP Sales & Marketing,
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
+971 56 400 6523
[email protected]

Pablo Di Si
President & CEO
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]

Chief Executive
Scott Keogh
CEO and President of Volkswagen Group of America, Inc. and head of Volkswagen brand in North America
2200 Ferdinand Porsche Dr.
Herndon, VA 20171
[email protected]