Vacasa Customer Service Contacts

Vacasa is a vacation rental management company based in Portland, Oregon. It manages more than 35,000 vacation rentals in North America and the Caribbean.

How to reach a person at Vacasa

(800) 544-0300

https://vacasa.com/

Vacasa Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Vacasa

Vacasa usually works behind the scenes, so when you are renting an Airbnb or Vrbo, there’s a good chance it is managed by a company like Vacasa. For example, this Vrbo rental was managed by Vacasa, and ultimately Vacasa refused to refund the customer. Here’s another case involving a Vacasa rental that wasn’t properly cleaned. In our experience, Vacasa rentals are nicer than average but the refund policies are strictly enforced.

How to resolve a problem with Vacasa

Our guide to resolving any customer service problem will help you with your Vacasa problem. Please contact our advocacy team directly if Vacasa won’t help you. You can also refer to our free guide on vacation rentals for more information.

Vacasa says it does not have a person at the company who is in charge of customer service. If you have a problem with the company, it recommends sending an email to [email protected].

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Vacasa mailing address

Vacasa social media channels

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Vacasa.

Vacasa executive customer service contacts