Vacasa is a vacation rental management company based in Portland, Ore. It manages vacation rentals in North America and the Caribbean.
Vacasa Responsiveness rating
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What you need to know about Vacasa
Vacasa usually works behind the scenes, so when you are renting an Airbnb or Vrbo, there’s a good chance it is managed by a company like Vacasa. For example, this Vrbo rental was managed by Vacasa, and ultimately Vacasa refused to refund the customer. Here’s another case involving a Vacasa rental that wasn’t properly cleaned. In our experience, Vacasa rentals are nicer than average but the refund policies are strictly enforced.
How to resolve a problem with Vacasa
Our guide to resolving any customer service problem will help you with your Vacasa problem. Please contact our advocacy team directly if Vacasa won’t help you. You can also refer to our free guide on vacation rentals for more information.
Vacasa says it does not have a person at the company who is in charge of customer service. If you have a problem with the company, it recommends sending an email to PR@vacasa.com.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Vacasa mailing address
850 NW 13th Ave.
Portland, OR 97209
https://vacasa.com/
Vacasa executive customer service contacts
Secondary Contact
Jason Everson
Vice President Operations
850 NW 13th Ave.
Portland, OR 97209
jasoneverson@yahoo.com
(442) 222-9619
Chief Executive
Rob Greyber
CEO
850 NW 13th Ave.
Portland, OR 97209
robert.greyber@vacasa.com
(503) 345-9399
Is Vacasa only in the USA?
No, Vacasa operates vacation rental properties both in the USA and internationally, including in Canada, Mexico, Belize, and Costa Rica.
Is Vacasa a travel company?
Yes, Vacasa is a vacation rental management company that offers services related to booking and managing vacation rental properties.
How do I contact Vacasa?
Contact Vacasa by calling its customer service at (503) 345-9399 or by visiting its website for additional contact options.
Who is the CEO of Vacasa?
Rob Greyber is the CEO of Vacasa.
Does Vacasa have towels?
Yes, Vacasa provides towels and linens in its vacation rental properties.
What is the phone number for Vacasa?
The phone number for Vacasa is (503) 345-9399.
Who owns Vacasa stock?
Vacasa stock is owned by various institutional and individual investors; it is a publicly-traded company.
Who did Vacasa merge with?
Vacasa did not merge with another company but went public through a business combination with TPG Pace Solutions, a special purpose acquisition company (SPAC), in December 2021.
Is Vacasa publicly traded?
Yes, Vacasa is publicly traded on the Nasdaq under the ticker symbol “VCSA.”
How to get professional help with your Vacasa problem
If you need help with Vacasa, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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