Vacasa Customer Service Contacts

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Vacasa is a vacation rental management company based in Portland, Oregon. It manages more than 35,000 vacation rentals in North America and the Caribbean.

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What you need to know about Vacasa

Vacasa usually works behind the scenes, so when you are renting an Airbnb or Vrbo, there's a good chance it is managed by a company like Vacasa. For example, this Vrbo rental was managed by Vacasa, and ultimately Vacasa refused to refund the customer. Here's another case involving a Vacasa rental that wasn't properly cleaned. In our experience, Vacasa rentals are nicer than average but the refund policies are strictly enforced.

How to resolve a problem with Vacasa

Our guide to resolving any customer service problem will help you with your Vacasa problem. Please contact our advocacy team directly if Vacasa won't help you. You can also refer to our free guide on vacation rentals for more information.

Vacasa says it does not have a person at the company who is in charge of customer service. If you have a problem with the company, it recommends sending an email to [email protected].


850 NW 13th Ave.
Portland, OR 97209

Phone Contacts

Main: (800) 544-0300

Social Media Contacts


Executive Contacts

Secondary Contact
Jason Everson
Vice President Operations
850 NW 13th Ave.
Portland, OR 97209
(442) 222-9619
[email protected]

Chief Executive
Rob Greyber
850 NW 13th Ave.
Portland, OR 97209
(503) 345-9399
[email protected]

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