Vacasa Customer Service Contact Support Via Phone Email Exec Contacts

Vacasa is a vacation rental management company based in Portland, Oregon. It manages more than 35,000 vacation rentals in North America and the Caribbean.

Responsiveness rating

3/5

Vacasa often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Vacasa

Vacasa usually works behind the scenes, so when you are renting an Airbnb or Vrbo, there's a good chance it is managed by a company like Vacasa. For example, this Vrbo rental was managed by Vacasa, and ultimately Vacasa refused to refund the customer. Here's another case involving a Vacasa rental that wasn't properly cleaned. In our experience, Vacasa rentals are nicer than average but the refund policies are strictly enforced.

How to resolve a problem with Vacasa

Our guide to resolving any customer service problem will help you with your Vacasa problem. Please contact our advocacy team directly if Vacasa won't help you. You can also refer to our free guide on vacation rentals for more information.

Vacasa says it does not have a person at the company who is in charge of customer service. If you have a problem with the company, it recommends sending an email to [email protected].

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.