Vacasa
Vacasa is a vacation rental management company based in Portland, Ore. It manages vacation rentals in North America and the Caribbean.
What you need to know about Vacasa
Vacasa usually works behind the scenes, so when you are renting an Airbnb or Vrbo, there's a good chance it is managed by a company like Vacasa. For example, this Vrbo rental was managed by Vacasa, and ultimately Vacasa refused to refund the customer. Here's another case involving a Vacasa rental that wasn't properly cleaned. In our experience, Vacasa rentals are nicer than average but the refund policies are strictly enforced.
How to resolve a problem with Vacasa
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Vacasa customer service executives
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Frequently asked questions about Vacasa
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