Vacasa Customer Service Contacts

Vacasa is a vacation rental management company based in Portland, Oregon. It manages more than 35,000 vacation rentals in North America and the Caribbean.

How to reach a person at Vacasa

Vacasa Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Vacasa

Vacasa usually works behind the scenes, so when you are renting an Airbnb or Vrbo, there’s a good chance it is managed by a company like Vacasa. For example, this Vrbo rental was managed by Vacasa, and ultimately Vacasa refused to refund the customer. Here’s another case involving a Vacasa rental that wasn’t properly cleaned. In our experience, Vacasa rentals are nicer than average but the refund policies are strictly enforced.

How to resolve a problem with Vacasa

Our guide to resolving any customer service problem will help you with your Vacasa problem. Please contact our advocacy team directly if Vacasa won’t help you. You can also refer to our free guide on vacation rentals for more information.

Vacasa says it does not have a person at the company who is in charge of customer service. If you have a problem with the company, it recommends sending an email to [email protected].

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Vacasa mailing address

850 NW 13th Ave.
Portland, OR 97209

Vacasa social media channels


Vacasa executive customer service contacts

Secondary Contact
Jason Everson
Vice President Operations
850 NW 13th Ave.
Portland, OR 97209
[email protected]
(442) 222-9619

Chief Executive
Rob Greyber
850 NW 13th Ave.
Portland, OR 97209
[email protected]
(503) 345-9399

How to get professional help with your Vacasa problem

If you need help with Vacasa, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

Related Posts