U.S. Department of State Passport

The U.S. Department of State is an executive department of the U.S. federal government, responsible for foreign policy and relations. The State Department processes U.S. passports.

Telephone
Customer service : (202) 647-4000
Email
Mailing address
600 19th Street, N.W., First Floor, Sidewalk Entry
Washington, DC 20006
Website
travel.state.gov/content/travel/en/passports.html

What you need to know about U.S. Department of State Passport

The State Department has historically handled passport applications and renewals slowly. In recent months, the processing times have become unacceptably lengthy.

How to resolve a problem with U.S. Department of State Passport

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

U.S. Department of State Passport customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Hugo F. Rodriguez
Deputy Assistant Secretary
(202) 647-4000
Secondary
Rena Bitter
Assistant Secretary of State for Consular Affairs
(202) 485-6049
Secondary
Julie M. Stufft
Department For Visa Services Deputy Assistant Secretary
(202) 485-7561
Chief Executive
Antony Blinken
Secretary of State
(202) 647-6575

Frequently asked questions about U.S. Department of State

No, do not try to resolve a customer service problem involving passports through social media.
  1. Visit the U.S. passport application status page on the U.S. Department of State's website.
  2. Before entering your personal information for a passport application status check, review the Department of State's privacy and computer fraud and abuse acts notices and disclaimers.
  3. After reading the notice and disclaimer, close that window and click the box to confirm that you have read them.
  4. Input your last name, date of birth, and the last four digits of your Social Security Number.
  5. The status of your application may be one of the following:
    • Not available: This could indicate your application is in transit to a passport agency, experiencing technical issues, or requiring you to re-enter your name.
    • In process: Your application is under review at one of the agencies or centers.
    • Approved: The review is complete, and the printing of your passport will begin.
    • Passport mailed: Your passport is being sent to the address you provided on your application.
    • Supporting documents mailed: Your supporting documents are being sent via First Class Mail to the provided mailing address.
    • Additional information needed: More information is required to complete your application, causing a delay in processing times.
  6. Note that it may take up to 2 weeks from the day of application until your status shows as "in process." During this period, your application undergoes processing at mail and intake facilities. When your tracking number indicates "arrived," your application is at the mail facility, and when your payment is processed, your application is at the intake facility. If any issues arise during this process, the intake facility will contact you for further information.
Call (202) 647-4000 or email npic@state.gov.
Mondays to Fridays from 8 a.m. to 10 p.m. Eastern time.
Yes, call (877) 487-2778 to schedule an appointment. Ensure that you keep track of your confirmation number.
2201 C St., NW Washington, DC 20520
Contact the nearest U.S. embassy or consulate, or call:
Call (877) 487-2778.

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