U.S. Department of State Passport Contacts Customer Service Contacts

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The U.S. Department of State is an executive department of the U.S. federal government responsible for foreign policy and relations. The State Department processes U.S. passports.

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What you need to know about the State Department

The State Department has historically handles passport applications and renewals slowly. In recent months, the waiting times have become unacceptably lengthy.

How to resolve a problem with the State Department (passports)

You can get an expedited passport if you have travel booked within 14 calendar days by making an appointment to visit one of the 26 regional passport agencies. Many passport agencies are fully booked, and for first-time applicants, the State Department says it can't guarantee an appointment will be available.

Here’s how to track your passport application status.


2201 C St NW
Washington, DC 20520

Phone Contacts

Customer Service: (202) 647-4000

Email Contacts

[email protected]

Try these contacts for your passport questions.

Social Media Contacts


Do not try to resolve a customer service problem involving passports through social media.

Executive Contacts

Primary Contact
Rachel Arndt
Deputy Assistant Secretary for Passport Services
2201 C St NW
Washington, DC 20520
[email protected]

Secondary Contact
Rena Bitter
Assistant Secretary of State for Consular Affairs
2201 C St NW
Washington, DC 20520
(202) 647-2522
[email protected]

Chief Executive
Antony Blinken
Secretary of State
2201 C St NW
Washington, DC 20520
(202) 647-6575
[email protected]

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