Turo

Turo is a car-sharing platform, connecting users with hosts offering vehicles for rent.

Telephone
Customer service : (415) 965-4525
Email
Mailing address
111 Sutter Street, Suite 600
San Francisco, CA 94104-4512
Website
turo.com

What you need to know about Turo

We receive a significant number of complaints about Turo. Recently, the company billed a customer $3,000 for a minor scuff and charged $3000 for a blown tire another time. Customer service experiences with Turo can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow. Turo accused an innocent customer of causing $1,200 in damage.

How to resolve a problem with Turo

Try self-service first

Use our proven resolution methods, or Turo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Turo respond?

Phone support
Available for urgent matters, with wait times typically ranging from a few minutes to over 30 minutes during peak times.

Customer service is available 24/7.

Call Turo customer service at (415) 965-4525.
Email support
Responses are usually provided within 24 to 48 hours, though complex issues may take longer.

Email Turo customer service at claims@turo.com.
Online contact form
Responses via the online contact form are similar to email, with expected replies within 1 to 2 business days.
Live chat support
Turo does not offer live chat support.
Social media
Turo may respond within a few hours to a day, but response times via social media can vary significantly depending on platform activity and staff availability.

Here's how to reach Turo via social media.
Verified contacts

Turo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jerry Howe
Vice President, Marketplace Support
Secondary
Tom Wang
Chief Product Officer
Chief Executive
Julie Weingardt
Chief Operations Officer
Chief Executive
Andre Haddad
Chief Executive

Turo customer service policies

Turo’s privacy policy describes how the company collects, uses, processes and shares personal information. It details the types of personal data collected—including account information, profile details, vehicle data, payment information, identity verification data, biometric data, and communications—and explains the purposes for which these data are used. The policy also describes how Turo shares personal information with third parties, the security measures in place to protect user data, and the choices users have regarding their personal information.

Turo loyalty program

Turo does not have a traditional loyalty program.

Frequently asked questions about Turo

You can access the Turo customer service chat from the help center page through the bubble in the bottom right-hand corner.  Contact the company at account-services@turo.com.
Here are the steps to cancel your reservation on Turo:
  1. Log into your Turo account.
  2. Go to the “Trips” tab.
  3. Find the trip you want to cancel. It will be marked as "Booked."
  4. Choose "Modify Trip."
  5. Click the “Cancel” button.
  6. Choose a cancellation reason.
 
To request a refund from Turo, follow these steps:
  1. Cancel your reservation: Visit your trips page and click the “cancel” button next to the reservation you want to cancel. Follow the instructions.
  2. Contact the host: If you encounter any problems with your Turo rental, contact the host directly to resolve the issue.
  3. Contact Turo customer support: If you cannot resolve the issue with the host, contact Turo customer support and file a claim.  You can access the Turo customer service chat from the help center page through the bubble in the bottom right corner.  You can also contact the company at account-services@turo.com. 

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