Saucony is an American footwear and apparel brand specializing in running shoes and athletic gear, founded in 1898.
Saucony Responsiveness rating
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What you need to know about Saucony
Customer service experiences with Saucony can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Saucony’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Saucony with our insider guide or through our executive contacts.
- Saucony’s customer service policies are standard. Here are our frequently asked questions about Saucony.
Saucony customer service response times
Saucony’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday to Friday from 8 a.m. to 9 p.m., and weekends from 9 a.m. to 6 p.m. (all times Eastern). Response times depend on call volume, with shorter waits typically on Wednesdays. Call (800) 282-6575. |
| Email support | Response times may vary based on the nature of the inquiry. Email customerservice@saucomy.com. |
| Online contact form | Response times via the online contact form may vary based on the nature of the inquiry. |
| Live chat support | Accessible during the same hours as phone support. Available Monday to Friday from 8 a.m. to 9 p.m., and weekends from 9 a.m. to 6 p.m. (all times Eastern). Response times are typically immediate during these hours. |
| Social media | Response times via social media can vary and are not specified. |
How to resolve a problem with Saucony
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Saucony mailing address
1052 Prosperity Way
Beaumont, CA 92223
Saucony executive customer service contacts
Primary Contact
Sarah Creasey
EMEA Customer Care Transformation Manager (Sweaty Betty, Saucony and Merrell)
1052 Prosperity Way
Beaumont, CA 92223
sarah.creasey@sweatybetty.com
Secondary Contact
Rob Griffiths
Global Brand President
1052 Prosperity Way
Beaumont, CA 92223
rob.griffiths@wwwinc.com
Chief Executive
Christopher Hufnagel
1052 Prosperity Way
Beaumont, CA 92223
christopher.hufnagel@wwwinc.com
Who owns Saucony?
Saucony is owned by Wolverine World Wide, an American footwear company that also owns brands like Merrell, Sperry, and Hush Puppies. Wolverine acquired Saucony in 2005.
What methods of payments does Saucony accept?
- American Express
- Master Card
- Discover Card
- PayPal
- Saucony gift cards and Saucony ecards
- Amazon Pay
- Affirm
- Pre-paid gift cards: Visa, MasterCard, American Express
How to get professional help with your Saucony problem
If you need help with Saucony, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.