Saucony

Saucony is an American footwear and apparel brand specializing in running shoes and athletic gear, founded in 1898.

Telephone
Main : (800) 282-6575
Email
Mailing address
1052 Prosperity Way
Beaumont, CA 92223
Website
saucony.com

What you need to know about Saucony

Customer service experiences with Saucony can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Saucony

Try self-service first

Use our proven resolution methods, or Saucony’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Saucony respond?

Phone support
Available Monday to Friday from 8 a.m. to 9 p.m., and weekends from 9 a.m. to 6 p.m. (all times Eastern). Response times depend on call volume, with shorter waits typically on Wednesdays. Call (800) 282-6575.
Email support
Response times may vary based on the nature of the inquiry. Email customerservice@saucomy.com.
Online contact form
Response times via the online contact form may vary based on the nature of the inquiry.
Live chat support
Accessible during the same hours as phone support. Available Monday to Friday from 8 a.m. to 9 p.m., and weekends from 9 a.m. to 6 p.m. (all times Eastern). Response times are typically immediate during these hours.
Social media
Response times via social media can vary and are not specified.
Verified contacts

Saucony customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sarah Creasey
EMEA Customer Care Transformation Manager (Sweaty Betty, Saucony and Merrell)
Secondary
Rob Griffiths
Global Brand President
Chief Executive
Christopher Hufnagel
Chief Executive

Saucony customer service policies

Saucony's privacy policy outlines how it collects, uses, and shares personal data. It covers information such as cookies, third-party tracking, and how customer data is handled for marketing and analytics. Users can manage their data preferences and opt out of certain tracking or marketing communications.

Saucony loyalty program

Saucony does not offer a loyalty program.

Frequently asked questions about Saucony

Saucony is owned by Wolverine World Wide, an American footwear company that also owns brands like Merrell, Sperry, and Hush Puppies. Wolverine acquired Saucony in 2005.
  • American Express
  • Master Card
  • Discover Card
  • PayPal
  • Saucony gift cards and Saucony ecards
  • Amazon Pay
  • Affirm
  • Pre-paid gift cards: Visa, MasterCard, American Express

Outdated info? Report it here