Public Storage is an American international self storage company headquartered in Glendale, Calif.
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What you need to know about Public Storage
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Public Storage
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Public Storage physical address
701 Western Avenue
Glendale, CA 91201
Public Storage executive customer service contacts
Primary Contact
Theresa Smith
Senior Customer Service Manager
701 Western Avenue
Glendale, CA 91201
tsmith11@publicstorage.com
Secondary Contact
Natalia Johnson
Chief Administrative Officer
701 Western Avenue
Glendale, CA 91201
njohnson@publicstorage.com
Tom Boyle
Chief Financial Officer
701 Western Avenue
Glendale, CA 91201
tboyle@publicstorage.com
Chief Executive
Joseph D. Russell, Jr.
701 Western Avenue
Glendale, CA 91201
jrussell@publicstorage.com
How can I contact Public Storage customer service?
Call (800) 688-8057 or email customerservice@publicstorage.com.
What is Public Storage's P.O. Box address?
P.O. Box 25050
Glendale, CA 91221-5050
Does Public Storage have an online contact form?
Yes, you can find the online contact form here.
When can I contact Public Storage customer service?
Monday to Friday, 8 a.m. to 9 p.m.; Saturday and Sunday 9 a.m. to 5:30 p.m. (all times Pacific).
How do I access my account online?
Visit the Public Storage website and logging in with your username and password. If you don’t have an account, you can create one using your email address and account number.
How can I update my billing information?
Log in to your account online, go to the “My Account” section, and update your payment details.
What should I do if I forget my account password?
Click on the “Forgot Password” link on the login page and follow the instructions to reset it.
How can I make a payment?
Payments can be made online through your account, in person at any Public Storage location, by phone, or by mailing a check to the address provided on your bill.
Are there late fees if I miss a payment?
Yes, late fees may apply if you miss a payment. The specific fee and grace period can vary by location and lease agreement, so check your rental agreement for details.
Can I set up automatic payments?
Yes, you can set up automatic payments through your online account by selecting the “AutoPay” option and entering your payment information.
What do I need to bring when I move in?
When you move in, you will need a valid photo ID, your payment method for the first month’s rent, and a lock for your unit. Some locations also sell locks on-site.
How do I move out of my storage unit?
You typically need to give notice according to the terms of your rental agreement (usually 30 days). Empty your unit, remove your lock, and inform the facility manager that you are vacating.
Is insurance on my storage unit required?
Yes, Public Storage in the USA typically requires customers to have insurance coverage for their storage units. While it’s not a legal requirement, Public Storage encourages tenants to have insurance to protect their belongings against theft, damage, or loss. Customers can either provide proof of their existing homeowner’s or renter’s insurance policy that covers off-site storage or purchase a storage insurance plan through Public Storage. This requirement helps ensure that customers’ possessions are adequately protected while stored in their facilities. It’s essential to check the specific insurance requirements and options available at your chosen Public Storage location.
Can I transfer to a different unit if my needs change?
Yes, you can transfer to a different unit. Contact the facility manager to check availability and to facilitate the transfer process.
What items are prohibited in storage units?
Items such as hazardous materials, explosives, flammable liquids, perishable food items, and illegal substances are typically prohibited. Refer to your rental agreement for a full list of prohibited items.
What happens if my belongings are damaged or stolen?
Public Storage offers insurance options for your stored items. If your belongings are damaged or stolen, you will need to file a claim with your insurance provider. It’s advisable to have insurance coverage for stored items.
Can I rent a moving truck through Public Storage?
Some Public Storage locations partner with truck rental companies to offer moving truck rentals. Check with your local facility for availability and details.
How to get professional help with your Public Storage problem
If you need help with Public Storage, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
