Public Storage Customer Service Contacts

Public Storage is an American international self storage company headquartered in Glendale, California, that is run as a real estate investment trust.

How to reach a person at Public Storage

Customer Service:  (800) 688-8057

Public Storage Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Public Storage
P.O. Box 25050
Glendale, CA 91221-5050
Attn: Customer Service
Customer service contact page

What you need to know about Public Storage

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Public Storage

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Public Storage’s mailing address

701 Western Avenue
Glendale, CA 91201

Public Storage’s social media channels


Public Storage’s executive customer service contacts

Primary Contact
Theresa Smith
Senior Customer Service Manager
701 Western Avenue
Glendale, CA 91201
[email protected]
(818) 244-8080 x6370

Secondary Contact
Natalia Johnson
Chief Administrative Officer
701 Western Avenue
Glendale, CA 91201
[email protected]

Tom Boyle
Chief Financial Officer
701 Western Avenue
Glendale, CA 91201
[email protected]

Chief Executive
Joseph D. Russell, Jr.
President and Chief Executive Officer
701 Western Avenue
Glendale, CA 91201
[email protected]

How to get professional help with your Public Storage problem

If you need help with Public Storage, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help