Pret A Manger Customer Service Contacts

Pret A Manger is an international chain of sandwich shops.

How to reach a person at Pret A Manger

Customer Service: (800) 865-4097

Pret A Manger Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Pret A Manger

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Pret A Manger

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Pret A Manger mailing address

853 Broadway 7th Floor
New York, 10003

Pret A Manger social media channels


Pret A Manger executive customer service contacts

Primary Contact
Barnaby Dawe
Chief Customer Officer
853 Broadway 7th Floor
New York, 10003
[email protected]

Secondary Contact
Sarah Dempsey
US Vice President
853 Broadway 7th Floor
New York, 10003
[email protected]

Sarah Lee
US President
853 Broadway 7th Floor
New York, 10003
[email protected]

Chief Executive
Pano Christou
853 Broadway 7th Floor
New York, 10003
[email protected]

Frequently asked questions about Pret A Manger

How can I contact Pret A Manger customer service?

Who owns Pret A Manger?

JAB Holding Company.

How does Pret Pick Up work?

Pret Pick Up allows you to order ahead using the Pret app and pick up your order at a nearby Pret location. The app can be downloaded from the App Store or Google Play.

How do I earn and redeem Pret Perks?

You earn one star for each purchase made at Pret, with Club Pret subscribers earning two stars each month their subscription renews. Stars can be redeemed for rewards once you collect 10 stars. To earn stars, scan your QR code in the Pret app at the time of purchase​.

How to get professional help with your Pret A Manger problem

If you need help with Pret A Manger, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help