P&O Cruises is a British/American cruise line based in Southampton, England, operated by Carnival UK and owned by Carnival Corporation.
P&O Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about P&O Cruises
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with P&O Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
P&O Cruises mailing address
Carnival House
100 Harbour Parade
Southampton, Great Britain SO15 1ST
P&O Cruises social media channels
P&O Cruises executive customer service contacts
Primary Contact
Robert Scott
Vice President, Sales and Marketing
Carnival House
100 Harbour Parade
Southampton, Great Britain SO15 1ST
robert.scott@pocruises.com
Secondary Contact
Chris Lees
Chief Operating Officer
Carnival House
100 Harbour Parade
Southampton, Great Britain SO15 1ST
chris.lees@carnivalukgroup.com
Chief Executive
Paul Ludlow
Carnival House
100 Harbour Parade
Southampton, Great Britain SO15 1ST
paul.ludlow@carnivalukgroup.com
What is P&O Cruises?
P&O Cruises is the oldest cruise line in the world, having operated the world’s first passenger ships in the early 19th century.
How can I contact P&O Cruises customer service?
Call +44-344-338-8635 or email customerservices@pocruises.com.
What are the customer service hours for P&O Cruises?
Monday to Friday, 8:30 a.m. to 6 p.m.; Saturday 9 a.m. to 5 p.m. U.K. time.
How can I make a booking with P&O Cruises?
You can make a booking through the P&O Cruises website, by calling their customer service at +44-344-338-8635 or email customerservices@pocruises.com, or through a travel agent.
How do I check-in for my P&O cruise?
You can check-in online through the “manage my booking” section on the P&O Cruises website. Here, you can also print your boarding passes and luggage labels.
What is the P&O Cruises cancellation policy?
The cancellation policy varies depending on the fare type and how far in advance you cancel. It’s best to check the specific terms and conditions related to your booking or contact customer service for detailed information.
How can I manage my booking or make changes to my reservation?
You can manage your booking online via the “manage my booking” section on the P&O Cruises website or by calling customer service at +44-344-338-8635 or email customerservices@pocruises.com. This includes making payments, updating personal details, and adding extras like shore excursions.
What should I do if I have special dietary or accessibility needs?
You should inform P&O Cruises of any special dietary or accessibility needs at the time of booking or as soon as possible by contacting customer service. They can make arrangements to accommodate your requirements.
How do I report a lost item on a P&O cruise?
Report any lost items to the guest services desk onboard as soon as you notice the item is missing. If you realize you’ve lost something after your cruise, contact P&O Cruises’ customer service. Call +44-344-338-8635 or email customerservices@pocruises.com.
How do I earn and use loyalty points with P&O Cruises?
P&O Cruises’ loyalty program, the Peninsular Club, rewards frequent cruisers with points based on the number of nights sailed. Points can be used for benefits such as onboard discounts, priority boarding, and invitations to special events. You can check your points balance and benefits through the “manage my booking” section online.
Can I purchase travel insurance through P&O Cruises?
Yes, P&O Cruises offers travel insurance options that can be purchased during the booking process or added later through the “manage my booking” section or by contacting customer service. Call +44-344-338-8635 or email customerservices@pocruises.com.
How to get professional help with your P&O Cruises problem
If you need help with P&O Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help