Peloton Interactive

Peloton Interactive is an American exercise equipment and media company based in New York.

Telephone
Customer Service : (866) 679-9129
Email
Mailing address
441 Ninth Ave, 6th Floor
New York, NY 10001
Website
onepeloton.com

What you need to know about Peloton Interactive

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Peloton Interactive

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Peloton Interactive customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Nicole Anderson
Director, Member Support Operations
Secondary
Rick Paster
Vice President, Sales Operations Project Management Office
Chief Executive
Barry McCarthy
President and CEO
(646) 468-4890

Frequently asked questions about Peloton Interactive

London Headquarters 1 Langley St London WC2H 9JG Berlin Headquarters Karl-Liebknecht-Straße 29A Neue Schönhauser Straße 3-5 Sydney Headquarters Level 1, 20 Martin Place Sydney NSW 2000
To contact Peloton Interactive customer service, you have several options: You can call its customer service phone number at (866) 679-9129 to speak with a representative in real-time and receive immediate assistance. Visit the Peloton support center and start a chat with their support team. The Peloton assistant can answer your questions, assist with service requests, and connect you to an associate. If you prefer email communication, you can reach out to Peloton at escalations@onepeloton.com.
Peloton Interactive customer service is available between 6 a.m. and 12 a.m. Eastern time, 7 days a week.
Here's how to get a refund from Peloton Interactive customer service.
  1. Call Peloton Interactive customer service at (866) 679-9129, chat, or email the company at escalations@onepeloton.com with your order number and why you want to return the item.
  2. Peloton Interactive will email you a number and a shipping label.
  3. Put the item in its box and stick on the label.
  4. After they check the item, you'll get your money back in 3 to 5 days.
Just remember to check Peloton Interactive's rules for returns before you start.

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