Peloton Interactive Customer Service Contacts

Peloton Interactive is an American exercise equipment and media company based in New York.

How to reach a person at Peloton Interactive

Customer Service: (866) 679-9129

Peloton Interactive Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Peloton Interactive

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Peloton Interactive

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Peloton Interactive mailing address

441 Ninth Ave
6th Floor
New York, NY 10001

Peloton Interactive executive customer service contacts

Primary Contact
Jared Roth
Senior Manager, Consumer Strategy and Insights
441 Ninth Ave
6th Floor
New York, NY 10001
[email protected]
(646) 277-4497

Note: Jared Roth says he is not the appropriate customer relations contact and that all requests should go through [email protected].

You can also reach Jared at [email protected]

Rick Paster
Vice President, Sales Operations Project Management Office
441 Ninth Ave
6th Floor
New York, NY 10001
[email protected]

Barry McCarthy
President and CEO
441 Ninth Ave
6th Floor
New York, NY 10001
[email protected]
(646) 468-4890

Frequently asked questions about Peloton Interactive

What are the physical addresses for the various international Peloton Interactive headquarters?

London Headquarters

1 Langley St London WC2H 9JG

Berlin Headquarters

Karl-Liebknecht-Straße 29A Neue Schönhauser Straße 3-5

Sydney Headquarters

Level 1, 20 Martin Place Sydney NSW 2000

How can I contact Peloton Interactive customer service?

To contact Peloton Interactive customer service, you have several options:

You can call its customer service phone number at (866) 679-9129 to speak with a representative in real-time and receive immediate assistance.

Visit the Peloton support center and start a chat with their support team. The Peloton assistant can answer your questions, assist with service requests, and connect you to an associate.

If you prefer email communication, you can reach out to Peloton at [email protected].

What are Peloton Interactive customer service available hours?

Peloton Interactive customer service is available between 6 a.m. and 12 a.m. Eastern time, 7 days a week.

How can I get a refund from Peloton Interactive customer service?

Here’s how to get a refund from Peloton Interactive customer service.

  1. Call Peloton Interactive customer service at (866) 679-9129, chat, or email the company at [email protected] with your order number and why you want to return the item.
  2. Peloton Interactive will email you a number and a shipping label.
  3. Put the item in its box and stick on the label.
  4. After they check the item, you’ll get your money back in 3 to 5 days.

Just remember to check Peloton Interactive’s rules for returns before you start.

How to get professional help with your Peloton Interactive problem

If you need help with Peloton Interactive, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help