Panera Bread Company is a leader in the quick-casual restaurant business. The company operates about 2,000 bakery-cafés located throughout the U.S. and Ontario, Canada. Its locations, which operate under the banners Panera Bread, Saint Louis Bread Co., and Paradise Bakery & Café , offer made-to-order sandwiches using a variety of artisan breads, including Asiago cheese bread, focaccia, and its classic sourdough bread. The chain’s menu also features soups, salads, and gourmet coffees. In addition, Panera sells its bread, bagels, and pastries to go. About 900 of its locations are company-operated and roughly 1,100 locations are run by franchisees.
Responsiveness rating
What you need to know about Panera
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Panera
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
3630 S Geyer Rd Ste 100
St. Louis, MO 63127-1234
https://www.panerabread.com/en-us/home.html
Phone Contacts
Main: 1-314-984-1000
Customer Service: 1-855-372-6372
Phone support is available every day from 5 a.m. – 10 p.m. CST
Fax: +1-314-633-7200 – The company wishes to make clear that a fax isn’t the most effective way of an initially contacting it for Customer Care.
Email Contacts
Customer help center can be found here
Customer Care Web Form can be found here.
Chat support can be found here.
Social Media Contacts
Executive Contacts
Whilst we list executive contacts we recommend that you do not start with the executive contacts and instead go through the companies support channels first. If, and only if, that does not resolve your issue then start by writing to the Primary contact. Tell them the issue and give them a week to respond. If they don’t respond or refuse to help, write to the next executive shown. If necessary, repeat weekly going up the chain of Executives one at a time.
Do not simply write to the CEO. This could severely limit your ability to resolve your issue.
Primary Contact
Cindy Oberkirsch
Director of Guest Care
3630 S Geyer Rd Ste 100
St. Louis, MO 63127-1234
314-984-1000
[email protected]
Chief Executive
3630 S Geyer Rd Ste 100
St. Louis, MO 63127-1234
or Blaine Hurst, Vice [email protected]
This contact was published on June 18, 2017 and updated on July 3, 2023.
