Panera is a U.S.-based fast-casual restaurant chain known for its bakery items, sandwiches, salads, and soups.
Panera Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Panera
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Panera
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Panera mailing address
3630 S Geyer Rd
Suite 100
St. Louis, MO 63127-1234
Panera executive customer service contacts
Primary Contact
Lauren Cordy
General Manager
3630 S Geyer Rd
Suite 100
St. Louis, MO 63127-1234
lauren.cordy@panerabread.com
314-984-1000
Chief Executive
Jose Alberto Dueñas
3630 S Geyer Rd
Suite 100
St. Louis, MO 63127-1234
jose.duenas@panerabread.com
Should I contact the executives as a first resort?
Whilst we list executive contacts, we recommend that you do not start with the executive contacts and instead go through the company’s support channels first. If, and only if, that does not resolve your issue then start by writing to the Primary contact. Tell them the issue and give them a week to respond. If they don’t respond or refuse to help, write to the next executive shown. If necessary, repeat weekly going up the chain of Executives one at a time.
Do not simply write to the CEO. This could severely limit your ability to resolve your issue.
How do I send an email to Panera?
To contact Panera Bread via email, use the contact form on its official website, and fill out the form with your query or feedback.
Is Panera in the US?
Yes, Panera Bread is headquartered in the United States and operates numerous locations across the country.
Can you get a refund from Panera?
Yes, Panera Bread offers refunds under certain circumstances. CYou should contact the customer service team through its website or speak to a manager at the location where you made your purchase.
What is the email format for Panera?
While Panera does not typically provide direct email addresses for public use, its email format for employees is usually firstname.lastname@panerabread.com.
How do I contact Panera to update shipping?
To update shipping details for an order, contact Panera’s customer service through its website or by calling its customer service number.
How to get professional help with your Panera problem
If you need help with Panera, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
