Panera

Panera is a U.S.-based fast-casual restaurant chain known for its bakery items, sandwiches, salads, and soups.

Telephone
Customer service : 314) 984-1000
Customer service : (855) 372-6372
Mailing address
3630 S Geyer Rd, Suite 100
St. Louis, MO 63127-1234
Website
panerabread.com/en-us/home.html

What you need to know about Panera

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Panera

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Panera customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lauren Cordy
General Manager
314-984-1000
Chief Executive
Jose Alberto Dueñas
Chief Executive

Frequently asked questions about Panera

Whilst we list executive contacts, we recommend that you do not start with the executive contacts and instead go through the company's support channels first. If, and only if, that does not resolve your issue then start by writing to the Primary contact. Tell them the issue and give them a week to respond.  If they don’t respond or refuse to help, write to the next executive shown. If necessary, repeat weekly going up the chain of Executives one at a time. Do not simply write to the CEO. This could severely limit your ability to resolve your issue.
To contact Panera Bread via email, use the contact form on its official website, and fill out the form with your query or feedback.
Yes, Panera Bread is headquartered in the United States and operates numerous locations across the country.
Yes, Panera Bread offers refunds under certain circumstances. CYou should contact the customer service team through its website or speak to a manager at the location where you made your purchase.
While Panera does not typically provide direct email addresses for public use, its email format for employees is usually firstname.lastname@panerabread.com.
To update shipping details for an order, contact Panera's customer service through its website or by calling its customer service number.

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