Norwegian Airlines Customer Service Contacts

Norwegian Air Shuttle is the third largest airline in Europe. It offers a high-frequency domestic flight schedule within Scandinavia and to business destinations such as London, as well as to holiday destinations in the Mediterranean and the Canary Islands.

How to reach a person at Norwegian Air Shuttle 

International : 0843 3780 888

Customer Service: (800) 357-4159

Norwegian Airlines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Norwegian Air Shuttle 

We receive many complaints about Norwegian Airlines. Here’s one where a passenger’s flight got canceled, but Norwegian denied a refund. And here’s another missing refund case.

How to resolve a problem with Norwegian Air Shuttle 

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Norwegian Air Shuttle mailing address

American Cruise Lines
PO Box 115 NO-1330
Fornebu, Norway
[email protected]

Norwegian Air Shuttle social media channels


Norwegian Air Shuttle executive customer service contacts

[email protected]

Primary Contact
Jon Christopher Sundby
Executive VP-Sales, Marketing and Customer Care
PO Box 115
Fornebu, Norway N-1330
[email protected]
+47 45 45 60 12

Secondary Contact
Edward James Searle Thorsted
Chief Customer Officer
PO Box 115
Fornebu, Norway N-1330
[email protected]

Chief Executive
Geir Magne Karlsen
Chief Executive Officer
PO Box 115
Fornebu, Norway N-1330
[email protected]

How to get professional help with your Norwegian Airlines problem

If you need help with Norwegian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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