Nationwide is an insurance company based in Columbus, Ohio.
Nationwide Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Nationwide Insurance
Nationwide Insurance Mutual Insurance has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Nationwide Insurance
Like many companies, Nationwide normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Nationwide. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Nationwide Insurance mailing address
One Nationwide Plaza
Columbus, OH 43215-2220
Nationwide Insurance social media channels
Nationwide Insurance executive customer service contacts
Primary Contact
Lori Rennie
Vice President Billing and Office of Customer Relations
One Nationwide Plaza
Columbus, OH 43215-2220
renniel@nationwide.com
Secondary Contact
Amy Shore
Executive Vice President and Chief Customer Officer
One Nationwide Plaza
Columbus, OH 43215-2220
shorea@nationwide.com
Mark Berven
President Chief Operating Officer Property and Casualty
One Nationwide Plaza
Columbus, OH 43215-2220
berven@nationwide.com
Chief Executive
Kirt Walker
One Nationwide Plaza
Columbus, OH 43215-2220
walkerk@nationwide.com
Does Nationwide Insurance have an online contact form?
Yes, you can find the online contact form here.
How can I contact Nationwide Insurance customer service?
Call (877) 669-6877 or email customercare@travel.nationwide.com.
What are Nationwide Insurance office hours?
Monday to Friday, 8 a.m. to 5 p.m. Central time.
How can I file a claim with Nationwide Insurance?
You can file a claim with Nationwide Insurance through its Claims FAQ page.
What should I do if I forget my online account password?
Use the Forgot Password link on the Nationwide website to reset your password or contact customer service for assistance.
How do I find a Nationwide insurance agent near me?
Use the agent locator tool on the Nationwide website to find a local insurance agent.
How to get professional help with your Nationwide Insurance problem
If you need help with Nationwide Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.