Mercedes Benz USA (MBUSA) Customer Service Contacts

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Mercedes Benz USA (MBUSA) was founded in 1965 and over the following years, MBUSA grew into a nationwide organization employing over 1,600 people. The company has 368 associated dealerships that employ over 22,000 people.

Responsiveness rating

rating
3/5

What you need to know about Mercedes Benz USA (MBUSA)

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mercedes Benz USA (MBUSA)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Customer Care
For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)
1-800-367-6372
1-800-222-0100

Address

1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
https://www.mbusa.com/en/home


Phone Contacts

Customer Service: 1-800-222-0100
Toll Free: (800) 367-6372


Social Media Contacts

Facebook


Executive Contacts

Primary Contact
Britta Seeger
Head of Marketing & Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
(248) 991-6700
[email protected]

Tel  +49 711 1797150

Secondary Contact
Monique Harrison
GM, Head of Brand Marketing
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
(770) 705-2656
[email protected]

Jay Schmid
General Manager, After Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
[email protected]

Ola Kaellenius 
Stuttgart, Baden-Württemberg, Germany
Chairman of the Board of Management
Mercedes-Benz Group AG
(503) 745-8000
(248) 991-6700

Chief Executive
Dimitris Psillakis
President and CEO Mercedes-Benz North America
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
+30 694 434 4833
[email protected]