Mercedes Benz USA (MBUSA) was founded in 1965 and over the following years, MBUSA grew into a nationwide organization employing over 1,600 people. The company has 368 associated dealerships that employ over 22,000 people.
Responsiveness rating
What you need to know about Mercedes Benz USA (MBUSA)
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mercedes Benz USA (MBUSA)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Customer Care
For general assistance with your vehicle or account, contact us Mon-Fri, 9 am- 9 pm (ET)
1-800-367-6372
1-800-222-0100
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
https://www.mbusa.com/en/home
Phone Contacts
Customer Service: 1-800-222-0100
Toll Free: (800) 367-6372
Social Media Contacts
Executive Contacts
Primary Contact
Britta Seeger
Head of Marketing & Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
(248) 991-6700
[email protected]
Tel +49 711 1797150
Secondary Contact
Monique Harrison
GM, Head of Brand Marketing
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
(770) 705-2656
[email protected]
Jay Schmid
General Manager, After Sales
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
[email protected]
Ola Kaellenius
Stuttgart, Baden-Württemberg, Germany
Chairman of the Board of Management
Mercedes-Benz Group AG
(503) 745-8000
(248) 991-6700
Chief Executive
Dimitris Psillakis
President and CEO Mercedes-Benz North America
1 Mercedes-Benz Dr.
Sandy Springs, GA 30328
+30 694 434 4833
[email protected]
This contact was published on January 14, 2016 and updated on August 28, 2023.