Mercedes Benz USA
Mercedes Benz USA (MBUSA) is the U.S. division of Mercedes Benz.
Telephone
Customer Service : (800) 222-0100
What you need to know about Mercedes Benz USA
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mercedes Benz USA
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Mercedes Benz USA customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Britta Seeger
Head of Marketing Sales
Primary
Nicolette Lambrechts
Vice President of Customer Service
Secondary
Monique Harrison
GM, Head of Brand Marketing
Secondary
Jay Schmid
General Manager, After Sales
Secondary
Mathias Geisen
Global Sales & Customer Experience
Chief Executive
Dimitris Psillakis
Chief Executive
Chief Executive
Adam Chamberlain
Chief Executive Officer
Frequently asked questions about Mercedes Benz USA
Call Mercedes roadside assistance at (800) 367-6372. It is available 24/7.
The Mercedes-Benz USA (MBUSA) headquarters is located in Sandy Springs, Georgia.
- To file a complaint contact customer service by phone at (800) 222-0100.
- Reach out to your local dealer if you purchased your Mercedes-Benz from them.
The current CEO of Mercedes-Benz USA is Dimitris Psillakis.
Mercedes-Benz USA is responsible for the distribution, marketing, and customer service for all Mercedes-Benz products in the United States.
For U.K. customer service, call the 24-hour assistance line at 0800 1 333 551.
The CEO of Daimler AG (Mercedes-Benz’s parent company) is Ola Källenius.
The global headquarters for Mercedes-Benz is in Stuttgart, Germany.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 14, 2016. Updated May 19, 2026.