Marriott Bonvoy

Visit the website or app, click “Join” and complete the registration form with your personal details.

Marriott International's global privacy statement describes how the company collects, uses, stores, and shares personal data for reservations, loyalty program participation, and marketing purposes. It covers data retention timelines, cookie use, and the rights of residents in certain jurisdictions, including rights to access, correct, or delete personal data. A separate U.S. Consumer Privacy Statement covers residents of U.S. states with consumer privacy laws.

Call (800) 627-7468 or email bonvoy.program@marriott.com.

Yes, Marriott Bonvoy has an online chat service. 

Marriott Bonvoy points expire after 24 months of account inactivity. Qualifying activity — including a hotel stay, points purchase, or certain partner transactions — resets the clock. Points that expire are forfeited and, under the program rules, can’t be reinstated. To check your point balance and expiration date, log into your Marriott Bonvoy account or call Marriott Bonvoy at (800) 627-7468.

If your points have not appeared within a few days of checkout, submit a missing stay claim through the missing stay request form on the Marriott Bonvoy website. You will need your reservation confirmation number and stay dates. Marriott typically reviews claims within a few weeks. If the online form does not resolve the issue, call Marriott Bonvoy at (800) 627-7468.

If a property or Marriott cancels a confirmed reservation, contact Marriott Bonvoy at (800) 627-7468 as soon as possible and ask the agent to locate alternative accommodations within the Marriott portfolio. If the cancellation was within a short window of your arrival, request that Marriott cover the cost difference for a comparable property and any incidental costs such as transportation. If you are not satisfied with the resolution, you may escalate to the executive contacts listed on this page.

Points redemption issues can sometimes occur due to availability restrictions, account settings, or system errors. First, confirm that your account has sufficient points and that the property accepts point bookings for your dates. If the issue persists, call Marriott Bonvoy at (800) 627-7468 or use the live chat feature at help.marriott.com to request assistance with completing the booking.

If a front-line agent is unable to assist, ask to speak with a supervisor or Customer Engagement Center manager. If the issue is still unresolved, you may contact the executive customer service contacts listed on this page, starting with the VP, Customer Engagement Center. You can also submit a complaint in writing to Marriott International, 7750 Wisconsin Ave., Bethesda, MD 20814, or seek assistance through Elliott.org's advocacy team.