Marriott Bonvoy is a global travel loyalty program owned by Marriott International.
How to reach a person at Marriott Bonvoy
Customer service: (800) 627-7468
Marriott Bonvoy Responsiveness rating
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What you need to know about Marriott Bonvoy
We receive few complaints about Marriott Bonvoy. This customer lost 80,000 points due to account inactivity, and the company was slow to refund the points after the hotel room he rented was deemed uninhabitable.
- Marriott Bonvoy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Marriott Bonvoy with our insider guide or through its executive contacts.
- Marriott Bonvoy’s customer service policies are standard. Here are our frequently asked questions about Marriott Bonvoy.
Marriott Bonvoy customer service response times
Marriott Bonvoy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 627-7468 | Representatives are available 24/7. |
| Email support bonvoy.program@marriott.com | Marriott Bonvoy provides both a direct customer service email address and an online contact form on its website. |
| Live chat | Marriott Bonvoy’s live chat feature is available on its website, but requires users to log in to a Bonvoy account. |
| Social media | Marriott Bonvoy is active on social media platforms such as Facebook, Twitter, Instagram, LinkedIn and YouTube. |
| Help center/FAQ | Marriott Bonvoy’s help center/FAQ offers quick answers to common questions about reservations, accounts, points and program benefits. |
How to resolve a problem with Marriott Bonvoy
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Marriott Bonvoy mailing address
7750 Wisconsin Avenue
Bethesda, MD 20814
Marriott Bonvoy executive customer service contacts
Primary Contact
Jennifer McLennan Brown
VP, Customer Engagement Center Workforce Optimization and Performance Management
7750 Wisconsin Avenue
Bethesda, MD 20814
jennifer.mclennanbrown@marriott.com
Secondary Contact
Jodie Larson
Director, Specialty Services
7750 Wisconsin Avenue
Bethesda, MD 20814
Jodie.larson@marriott.com
Chief Executive
Anthony Capuano
7750 Wisconsin Avenue
Bethesda, MD 20814
anthony.capuano@marriott.com
Marriott Bonvoy customer service policies
What is Marriott Bonvoy's privacy policy?
Marriott Bonvoy’s privacy policy outlines how personal information is collected, used for reservations and marketing.
What are Marriott Bonvoy's terms of use?
Marriott Bonvoy’s terms of use outline the conditions for using the organization’s services, including account creation and closure, as well as the management of personal information.
What is Marriott Bonvoy's accessibility statement?
Marriott Bonvoy’s accessibility statement explains the measures the organization takes to ensure its website is accessible to all customers, including those with disabilities.
Marriott Bonvoy self-service links
How do I create a Marriott Bonvoy account?
Visit the website or app, click “Join” and complete the registration form with your personal details.
How can I update my personal information?
Visit the website or app, log into your account, go to “Profile” to update your contact details, preferences or payment information.
How can I manage my Marriott Bonvoy email preferences?
Visit the website, log into your account, navigate to “Communication Preferences” to select which types of emails you want to receive.”
What is the relationship between Marriott and Marriott Bonvoy?
Marriott Bonvoy is the loyalty program of the Marriott hotel group.
How do I contact Marriott Bonvoy customer service?
Call (800) 627-7468 or email bonvoy.program@marriott.com.
Does Marriott Bonvoy have an online chat service?
Yes, Marriott Bonvoy has an online chat service.
How to get professional help with your Marriott Bonvoy problem
If you need help with Marriott Bonvoy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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