Marriott Bonvoy is a global travel loyalty program owned by Marriott International.
How to reach a person at Marriott Bonvoy
Customer service: (800) 627-7468
Marriott Bonvoy Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Marriott Bonvoy
We receive few complaints about Marriott Bonvoy. This customer lost 80,000 points due to account inactivity, and the company was slow to refund the points after the hotel room he rented was deemed uninhabitable.
How to resolve a problem with Marriott Bonvoy
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Marriott Bonvoy mailing address
Marriott Guest Services
910 West Legacy Center Way
Suite 100
Midvale, UT 84047
Marriott Bonvoy executive customer service contacts
Primary Contact
Ricardo Parodi
Vice President Customer Experience
910 West Legacy Center Way
Suite 100
Midvale, UT 84047
ricardo.parodi@marriott.com
Secondary Contact
Peggy Roe
Executive Vice President, Chief Customer Officer
910 West Legacy Center Way
Suite 100
Midvale, UT 84047
peggy.roe@marriott.com
Chief Executive
Anthony Capuano
910 West Legacy Center Way
Suite 100
Midvale, UT 84047
anthony.capuano@marriott.com
How do I contact Marriott Bonvoy customer service?
Call Marriott Bonvoy customer service at:
U.S. & Canada: (800) 627-7468
International: +800 6277 4630 or +00800 6277 4680
Alternatively, email bonvoy.program@marriott.com or fill out the customer service form on its website.
Does Marriott Bonvoy offer a live chat?
Yes, live chat support is available on the U.S. website. Look for the chat icon at the bottom right for help with account activation, password reset, and login assistance.
What is the difference between Marriott and Marriott Bonvoy?
How to get professional help with your Marriott Bonvoy problem
If you need help with Marriott Bonvoy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
