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Lufthansa (Deutsche Lufthansa AG) is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines,  Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti

Von-Gablenz-Straße 2-6
Cologne, Germany D 50679

Phone Contacts

Main: +49 (0)69 86 799 799 (Germany)
Toll Free: (800) 645-3880

Text telephone for customers with hearing impairments: First dial 711 and then 800 645 3880 for relaying to the TRS

Lufthansa Customer Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838

For baggage claims the call center for North America is (877) 234-344

Email Contacts

[email protected]

Before contacting a Lufthansa executive, it is recommended to send an e-mail to [email protected] .  You will then receive a reference number or feedback ID.  Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive.



Social Media Contacts


Executive Contacts

Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
[email protected]

Chief Executive
Carsten Spohr
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
[email protected]

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