Lufthansa Customer Service Contacts

Lufthansa, Germany’s national airline and Europe’s largest, owns Swiss International Air Lines, Austrian Airlines, Brussels Air, Eurowings, Lufthansa City Line, and Air Dolomiti.

How to reach a person at Lufthansa

Main: +49-69-86-799-799 (Germany)

Toll-free : (866) 953-2294

Lufthansa Airlines Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Lufthansa

Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees as well as being unhelpful with a ticket issue. Lately, Lufthansa has been slow to pay claims to which it has already agreed.

How to solve a problem with Lufthansa

Before contacting a Lufthansa executive, we recommend sending an e-mail to customer.relations@lufthansa.com.  You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Lufthansa mailing address

Von-Gablenz-Straße 2-6
Cologne, Germany D 50679

Lufthansa social media channels

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Lufthansa executive customer service contacts

Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
detlef.kayser@dlh.de

Chief Executive
Carsten Spohr
CEO
Von-Gablenz-Straße 2-6
carsten.spohr@dlh.de

Frequently asked questions about Lufthansa

You can reach Lufthansa by calling (800) 645-3880. Call 711 and (800) 645-3880 for TRS assistance if you have a hearing impairment.

To contact Lufthansa, call (800) 645-3880 or connect via web chat.

The 24-hour rule allows you to cancel and get a refund for your Lufthansa flight booking online up to 24 hours before the beginning of your journey. The reimbursement of the airfare depends on the fare conditions.

Canceling a nonrefundable ticket with this airline will not result in a credit but only a refund based on the fare rules, which may only be some of the taxes and fees. Changes to the ticket should be made (if the fare allows) before departure rather than canceling.

Lufthansa’s general customer service number in Germany is +49-69-86-799-799.

If you require special assistance, call (800) 645-3880 or (712) 645-3880.

Contact Lufthansa customer service at (800) 645-3880 or via web chat for assistance.

Lufthansa offers a webchat service with Elisa, its digital assistant.

Lufthansa’s headquarters is located in Cologne, Germany.

Lufthansa Airlines primarily uses English and German, but crew members may speak additional languages depending on the route and destination.

When purchasing a nonrefundable fare, note that only the taxes and fees associated with the fare are eligible for a refund.

Lufthansa offers two types of ticket options: refundable and nonrefundable. The refundability of your ticket depends on the fare type you choose.

To reach Lufthansa outside of the U.S., contact +1-516-738-4422.

The email address for Lufthansa is customer.relations@lufthansa.com.

The address for Lufthansa Customer Relations USA is as follows: 1640 Hempstead Turnpike, East Meadow, NY 11554.

How to get professional help with your Lufthansa Airlines problem

If you need help with Lufthansa Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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