Lufthansa is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines, Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti.
What you need to know about Lufthansa
Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees. Lately, Lufthansa has been slow to pay claims to which it has already agreed.
How to solve a problem with Lufthansa
Before contacting a Lufthansa executive, we recommend sending an e-mail to [email protected]. You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
https://www.lufthansa.com/us/en/homepage
Phone Contacts
Main: +49 (0)69 86 799 799 (Germany)
Toll Free: (866) 953-2294
Text telephone for customers with hearing impairments: First dial 711 and then 800 645 3880 for relaying to the TRS
Telephone: +1 (516) 738-4422
Lufthansa Customer Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
[email protected]
Chief Executive
Carsten Spohr
CEO
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
[email protected]
This contact was published on February 14, 2015 and updated on September 5, 2023.