Lufthansa (Deutsche Lufthansa AG) is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines, Germanwings, Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti

Von-Gablenz-Straße 2-6
50679 Köln, Germany

Phone Contacts

Main: +49 (0)69 86 799 799 (Germany)
Customer Service: (954) 635 4549
Toll Free: (800) 645 3880

Lufthansa Customer Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838

For baggage claims the call center for North America is (877) 234-344

Email Contacts

[email protected]

Before contacting a Lufthansa executive, it is recommended to send an e-mail to [email protected] .  You will then receive a reference number or feedback ID.  Once you have received this reference number,if you the matter is not resolved you can refer to this in your correspondence with an executive.

We believe Lufthansa executives may be manually bouncing emails with a message that says “relay access denied”


Social Media Contacts


Executive Contacts

Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
AG Frankfurt Am Main 60506
[email protected]

Ulrik Svensson
Chief Financial Officer
Von-Gablenz-Straße 2-6
50679 Köln, Germany
[email protected]

[email protected]

Chief Executive
Carsten Spohr
Von-Gablenz-Straße 2-6
50679 Köln, Germany
[email protected]

Last updated: November 30, 2020.