Lufthansa

Lufthansa (Deutsche Lufthansa AG) is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines, Germanwings, Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti

Von-Gablenz-Straße 2-6
50679 Köln, Germany
https://www.lufthansa.com/us/en/homepage

Phone Contacts

Main: +49 (0)69 86 799 799 (Germany)
Customer Service: (954) 635 4549
Toll Free: (800) 645 3880

Lufthansa Customer Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838

For baggage claims the call center for North America is (877) 234-344

Email Contacts

customer.relations@lufthansa.com

Before contacting a Lufthansa executive, it is recommended to send an e-mail to customer.relations@lufthansa.com .  You will then receive a reference number or feedback ID.  Once you have received this reference number,if you the matter is not resolved you can refer to this in your correspondence with an executive.

We believe Lufthansa executives may be manually bouncing emails with a message that says “relay access denied”

 

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Jonathan Von Gutzeit .
Head of Customer Relations
Deutsche Lufthansa AG Frankfurt Am Main 60546
AG Frankfurt Am Main 60506
Frankfurt , Germany
jonathan.von-gutzeit@lufthansa.com

Chief Executive
Carsten Spohr
CEO
Von-Gablenz-Straße 2-6
50679 Köln, Germany
carsten.spohr@dlh.de

Last updated: January 29, 2020.

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