Lufthansa Customer Service Contacts

Lufthansa is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines,  Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti.

How to reach a person at Lufthansa

Main: +49 (0)69 86 799 799 (Germany)

Toll Free : (866) 953-2294

Text telephone for customers with hearing impairments: First dial 711 and then 800 645 3880 for relaying to the TRS

Telephone:  (516) 738-4422

Lufthansa Airlines Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Lufthansa

Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees as well as being unhelpful with a ticket issue. Lately, Lufthansa has been slow to pay claims to which it has already agreed.

How to solve a problem with Lufthansa

Before contacting a Lufthansa executive, we recommend sending an e-mail to [email protected].  You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Lufthansa mailing address

Von-Gablenz-Straße 2-6
Cologne, Germany D 50679

Lufthansa social media channels

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Lufthansa executive customer service contacts

Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
[email protected]

Chief Executive
Carsten Spohr
CEO
Von-Gablenz-Straße 2-6
[email protected]

Frequently asked questions about Lufthansa

You can call Lufthansa by dialing (800) 645-3880.

You can communicate with Lufthansa via phone on (800) 645-3880) or by webchat.

The 24-hour rule allows you to cancel and refund your Lufthansa flight booking online up to 24 hours before the beginning of your journey. The reimbursement of the airfare depends on the fare conditions.

You can call (800) 645 3880 or (712) 645-3880 for special services

You can get a response from Lufthansa by contacting their customer service via phone (800) 645-3880 or webchat.

Yes, Lufthansa offers a webchat service where you can chat with Elisa, the Lufthansa digital assistant, for assistance.

Lufthansa is headquartered in Cologne, Germany.

Yes, Lufthansa allows cancellation and refund of flight bookings online up to 24 hours before departure.

For non-refundable fares, only taxes and fees can be refunded.

How to get professional help with your Lufthansa Airlines problem

If you need help with Lufthansa Airlines, you can contact our advocacy team or just click the "Get Help" button.

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