Lufthansa Customer Service Contacts

Lufthansa (Deutsche Lufthansa AG) is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines, Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti

Responsiveness rating

2/5

Lufthansa Airlines sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Lufthansa

Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees. Lately, Lufthansa has been very slow to pay claims to which it has already agreed.

How to solve a problem with Lufthansa

Before contacting a Lufthansa executive, we recommend sending an e-mail to [email protected]. You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.