Lufthansa is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines, Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti.
What you need to know about Lufthansa
Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees as well as being unhelpful with a ticket issue. Lately, Lufthansa has been slow to pay claims to which it has already agreed.
How to solve a problem with Lufthansa
Before contacting a Lufthansa executive, we recommend sending an e-mail to [email protected]. You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Lufthansa mailing address
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
Lufthansa social media channels
Lufthansa executive customer service contacts
Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
[email protected]
Chief Executive
Carsten Spohr
CEO
Von-Gablenz-Straße 2-6
[email protected]
Frequently asked questions about Lufthansa
You can call Lufthansa by dialing (800) 645-3880.
You can communicate with Lufthansa via phone on (800) 645-3880) or by webchat.
The 24-hour rule allows you to cancel and refund your Lufthansa flight booking online up to 24 hours before the beginning of your journey. The reimbursement of the airfare depends on the fare conditions.
You can call (800) 645 3880 or (712) 645-3880 for special services
You can get a response from Lufthansa by contacting their customer service via phone (800) 645-3880 or webchat.
Yes, Lufthansa offers a webchat service where you can chat with Elisa, the Lufthansa digital assistant, for assistance.
Lufthansa is headquartered in Cologne, Germany.
Yes, Lufthansa allows cancellation and refund of flight bookings online up to 24 hours before departure.
For non-refundable fares, only taxes and fees can be refunded.
How to get professional help with your Lufthansa Airlines problem
If you need help with Lufthansa Airlines, you can contact our advocacy team or just click the "Get Help" button.
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