Lufthansa Customer Service Contacts

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Lufthansa is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines,  Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti.

Responsiveness rating


What you need to know about Lufthansa

Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees as well as being unhelpful with a ticket issue. Lately, Lufthansa has been slow to pay claims to which it has already agreed.

How to solve a problem with Lufthansa

Before contacting a Lufthansa executive, we recommend sending an e-mail to [email protected].  You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.


Von-Gablenz-Straße 2-6
Cologne, Germany D 50679

Phone Contacts

Main: +49 (0)69 86 799 799 (Germany)
Toll Free: (866) 953-2294

Text telephone for customers with hearing impairments: First dial 711 and then 800 645 3880 for relaying to the TRS

Telephone:  +1 (516) 738-4422

Lufthansa Customer Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
[email protected]

Chief Executive
Carsten Spohr
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
[email protected]

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