JustFly.com (JustFly Inc) is a Canadian company and subsidiary of FlightHub Group.
JustFly.com (JustFly Inc.) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about JustFly.com
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with JustFly.com
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.JustFly.com’s mailing address
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
JustFly.com’s executive customer service contacts
Primary Contact
Pamela Bardo
VP, Customer Delivery and Service
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
pamela.bardo@flighthub.com
Secondary Contact
Marc Ghobriel
Chief Financial Officer
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
marc.ghobriel@flighthub.com
Chief Executive
Christopher Cave
Chief Executive Officer
3333 Boulevard de la Côte-Vertu
Montreal, Quebec, Canada H4R 2N1
chris.cave@flighthub.com
How do you contact the JustFly.com customer service team?
You can use any of the following contact details to connect with the customer service team:
Main: (902) 620-0689
Customer service: (213) 986-3515
Toll-free: (800) 717-5015 or (800) 253-4180
What are the customer service operating hours?
The customer service department is available 24/7 at (800) 717-5015.
How do you use your restricted travel credit with JustFly.com?
To use your restricted travel credit with JustFly.com in the US, follow these steps:
- Sign into My Bookings from the homepage.
- Select View My Booking.
- In the menu on the left, choose Cancel Booking.
- Depending on the airline policy, you’ll be presented with available options, which may include a refund and/or a Restricted Travel Credit.
Additionally, if you want to book a new flight using your restricted travel credit, you can follow these steps:
- Click on this link: Explore Flights
- Select “I Want to Book a Flight” > “I Want to Use my Travel Credits to Book a Flight”.
How to get professional help with your JustFly.com (JustFly Inc.) problem
If you need help with JustFly.com (JustFly Inc.), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
