Hewlett Packard Customer Service Contacts

Online Support:

Visit the HP Support website to find chat, phone, or email support options for your HP products.
For faster assistance, you can create a support case online before calling (800) 474-6836.
Hewlett Packard Enterprise (HPE):

If you’re looking for business, enterprise, or IT solutions support, visit the HPE support portal. Here, you can search the knowledge base, download drivers, manage cases, and interact with expert users in forums.

Canada: (800) 474-6836

Advanced Support: (800) 752-0900

Business Customers: (866) 625-0242

Home Customers/To follow up on orders: (800) 407-4005

Support: (800) 674-6836 (HP Customer Support page)

TRS/VRS/WebCap: (877) 656-7058

Customers with other accessibility needs: (877) 656-7058

HHOCustomerDelivery@hp.com

Hewlett Packard’s customer service is available 8 a.m. to 8 p.m. (ET) Monday through to Friday.

To cancel your recent Hewlett Packard (HP) order in the United States, follow these steps:

1. Log in to your HP account using your order details or credentials.
2. Locate and click the “Cancel Order” button at the top of the order details page.
3. Select the cancellation reason and submit your request.

The HP Store will review and verify your cancellation request; updates will be emailed.

Here are some useful tips:

• You can request a quick cancellation online if your order was placed within the last hour. Remember that cancellation requests apply to the entire order, not individual items within it. Once an order is placed, editing it is not possible. There is a limited window to cancel and resubmit the order if changes are necessary.
• If more than an hour has passed on the same day, call or chat with customer service for assistance.
• For customized or built-to-order products with a lead time, you can request cancellation online or call or chat. HP will attempt to cancel in-progress custom orders. If the “Cancel Order” button isn’t available on your order detail page, the possible cancellation period has likely passed. Please review the company’s returns information on the HP Store website.

To request a return for a physical product purchased from Hewlett Packard (HP) in the United States, follow these steps:

1. Sign in to your HP account using your order details or credentials.
2. Go to My Orders.
3. If you made a guest purchase, visit the HP store and look up your order using your order number, email, and phone number.
4. Select Order Details for the specific order you want to return.
5. Click on Return Item(s).
6. Choose the item(s) you wish to return and click Continue.
7. Enter a return reason for your request.

Next, follow these additional instructions:

• Download and print your prepaid shipping label.
• Place all items in their original packaging and attach the shipping label(s) to each box.
• Take your boxed product to the FedEx Office (remember to save your receipt).

Please note the following details:

• If your purchase was made within the last 30 days, you can request a quick cancellation online. Remember that cancellation requests apply to the entire order, not individual items.
• The return needs to be reviewed after the request for orders with a total cost exceeding $250.
• If you encounter any malfunction or warranty issues, contact HP Support for assistance. An HP Case number may be requested if a return is still necessary.
• Returns for purchases made up to 30 days prior may be subject to a restocking fee of up to 15%.

To obtain a refund for your recent purchase from Hewlett Packard (HP) in the United States, follow these steps:

1. Sign in to your HP account using your order details or credentials.
2. Go to My Orders.
3. If you made a guest purchase, visit the HP store and look up your order using your order number, email, and phone number.
4. Select Order Details for the specific order you want to return.
5. Click on Return Item(s).
6. Choose the item(s) you wish to return and click Continue.
7. Enter a return reason for your request.

Next, follow these additional instructions:

• Download and print your prepaid shipping label.
• Place all items in their original packaging and attach the shipping label(s) to each box.
• Take your boxed product to the FedEx Office (remember to save your receipt).

Please note the following details:

• If your purchase was made within the last 30 days, you can request a quick cancellation online. Remember that cancellation requests apply to the entire order, not individual items.
• The return needs to be reviewed after the request for orders with a total cost exceeding $250.
• If you encounter any malfunction or warranty issues, contact HP Support for assistance. An HP Case number may be requested if a return is still necessary.
• Returns for purchases made up to 30 days prior may be subject to a restocking fee of up to 15%.

For Hewlett Packard customer service chat support in the United States, you have a few options:

1. Online chat: Visit the HP Support Contact Page to access live chat with an HP representative. They can assist you with product inquiries, technical issues, and order-related questions.
2. Sales specialist chat: If you want to purchase or need pre-sales assistance, you can chat with an HP sales specialist by visiting the HP Shopping Contact Page. They’re available from 8 AM to 2 AM (ET), Monday through Sunday.

To modify or change an HP service in the United States, you have a few options:

1. Service Center Locator: You can find an HP authorized service center near you by visiting the HP Service Center Locator. Please call before visiting the service center to ensure they can assist you.
2. Contact HP Support: Reach out to official HP support for assistance. You can use chat, phone, or email to connect with them. They can guide you on how to modify or change your service.
3. Warranty Check: If you want to check your warranty status, use the Official HP Warranty Check tool. Enter your product’s serial number for information about your warranty or support status.

To file a complaint with Hewlett Packard customer service in the United States, you have several options:

Online complaint submission:

• Visit the HP Support Contact Page for various support contact options, including chat, phone, and email. You can also check the repair status and locate a nearby service center.

Phone assistance:

For faster support, create your case online at the HP Contact Page before calling the HP Customer Care number: (800) 474-6836.

HP Inc. Complaints Department:

Call the HP Inc. complaints department at (800) 474-6836.