Vrbo

One of the worst experience I have had with booking. My account was charged for a booking that I did not make and tried to cancel a charge of $5987.60 for the past 4 weeks and none of the agents and supervisors could cancel the reservation because of a glitch and the case has been referred to Vrbo IT, which seems they know nothing about IT and can not figure this glitch. Amazing in 21st century and a company can…

I wish I could give a rating of 0. Booked a 4 night stay out-of-town with my entire family for a graduation in December. Lovely large home with a pool for the grandkids. When I did not hear from the host the required 3 days before our late May check in, I contacted vrbo. HOURS, actually all day long on chat with a person or on the phone with a person resulted in no help. They told me to phone…

In my opinion VRBO is a not a good place to go to for any hotel, apartments, rentals etc. They as well their host works together and no matterbif the host was wrong or misleading i formation on their post VRBO will make every excuse to not return your money. And if they do acknowledge they will refund your money they will try to do it by forcing you to go through a thrid party where they will want access…

For over 9 months VRBO has made promises of correcting a guests dispute on their credit card for my payment. It’s the same story every time- They can’t transfer me to a supervisor, I will receive my payment and receive a response within 72 hours… A response never comes.

I am a host. A guest requested to cancel and when I tried to submit it the site said there was a problem and to call. It’s been a month and it still shows that I haven’t responded and it still shows as blocked on my calendar and all customer support tells me is they are looking into it. Next, if they don’t respond or fix it it I will go to bbb.

I was on vrbo site in Feb 7 Looking for vacation stay for my family middle of July 2026 I reviewed a place sea turtle getaways in Hilton head but we looked at others and got a different one So I was very upset when I looked at my pay pal acct Feb 14 and see 2 charges from that location we previewed one for over $2300 to owner and another for over $600 to vrbo. I don’t know how…

I am a host, I have not been paid in over a month I have filled out their paperwork 7 times talked to multiple supervisors in the Philippines not the U.S. still no payment beyond frustrating!!!

I have always used the VRBO Rental company planning trips outside of MA. Booking or Cancellation process has always excellent. VRBO has provided me with exemplary customer service. Thank you, Kenneth R. Gingras

Very disappointed in the handling of my recent Vrbo rental and obtaining $1,400 back refund for a host that went outside of the platform, called me on my cell phone with sidebars deals and trying to bully me into signing a waiver on the spot Vrbo must have procedural safeguards to protect us the consumer I am contacting the State Attorney office in Fl tomorrow re Vrbo 147086790 escalation reference number I have filed a BBB complaint

Not sure you are aware of a situation going on with Stayover Managment in the Red River Gorge area. We TRIED to rent a place from them called Thrown’ Shade from November 26-28th. This was a surprise for my husband’s bday that went terribly wrong. This cabin looked very cute and perfect for our little Thanksgiving/Birthday getaway. Upon arriving, we were told we could not check in before 4:00. Ok, fair enough, so we dove around for an hour as…

6 students (including my daughter) booked a stay in New Orleans for college formal with a Marriott property. Upon arrival they find out the property filed bankruptcy days earlier and is no longer affiliated with Marriott. This is horrific and reaching a person to help is impossible.

If I could give them a negative rating, I would. I'm a host. They are awful people to have to deal with. Opaque and obnoxious. The worst.

I have never had such a frustrating experience trying to make a reservation. I can not even comminate with vrbo. Every time I call, I am talking to someone in India that I can not understand. I have a reservation for Munday afternoon and have not received any information about to enter the rental. I am asked to sign into my account, but I can not create an account because the code number is sent to my e-mail address and…

I contacted VRBO for Vrbo reservation ID: HA-8K20S3 and spoke with them about the issues they absolutely did nothing after saying someone will be contacting you, I never heard back from them, and they rejected my review to be posted on the house review section do not use VRBO you can't get any help from them

Vrbo allowed us to book a place that was not accepting reservations. We discovered this at check-in time. The host had not told us how to enter the rental, so we messaged her and she said the rental was not open until next year! We had booked in July and three days before the rental, we received an email from Vrbo saying our day to arrive was coming up and we're all set. So, instead of checking in, we were…