General Electric Appliances (GE) Customer Service Contacts

GE Appliances is based in Louisville, Ky. It is owned by Qingdao Haier, a Chinese company.

How to reach a person at GE Appliances

Main: (502) 452-4311

Customer service : (800) 432-2737

GE Appliances Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about GE Appliances

We receive fairly regular complaints about GE Appliances. The problems range from nonworking appliances to faulty workmanship. Our latest case? A cursed microwave. Also, the company has not repaired this customer’s broken washing machine or paid for the damages yet.

How to resolve a problem with GE Appliances

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

GE Appliances mailing address

Appliance Park
AP4 – 110
Louisville, KY 40225

GE Appliances social media channels


GE Appliances executive customer service contacts

Primary Contact
David McCalpin
Vice President, Refrigeration
Appliance Park
AP4 – 110
Louisville, KY 40225
[email protected]

Secondary Contact
Marc Charnas
Vice President and Chief Financial Officer
Appliance Park
AP4 – 110
Louisville, KY 40225
[email protected]

Chief Executive
Kevin Nolan
Appliance Park
AP4 – 110
Louisville, KY 40225
[email protected]

Frequently asked questions about GE Appliances

Does GE Appliances have an online chat service?

Yes, click “chat with an agent” in the lower right of your screen on GE Appliances’ website.

When is GE Appliances' online chat service available?

Monday to Friday, 9 a.m. to 7 p.m. Eastern time.

How can I contact GE Appliances customer service?

Call (800) 432-2737 or message via the online contact form.

What is GE Appliances P.O. Box address?

GE Appliances Consumer Relations
PO Box 1780
Rapid City, SD 57709-1780

How to get professional help with your GE Appliances problem

If you need help with GE Appliances, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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