GEICO

Government Employees Insurance Company, known as GEICO, is a U.S. auto insurance company based in Bethesda, Maryland. Founded in 1936. GEICO became a wholly owned subsidiary of Berkshire Hathaway in 1996. The company also offers commercial auto, motorcycle, RV, and umbrella coverage, and brokers homeowners, renters, and other property policies through the GEICO Insurance Agency. Nancy L. Pierce was appointed chief executive officer on Dec. 8, 2025, succeeding Todd Combs.

Telephone
Customer service : (800) 207-7847
Email
Mailing address
PO Box 9523
Fredericksburg, VA 22403
Website
geico.com

What you need to know about GEICO

GEICO has a long record of customer service complaints going back more than a decade.

How to resolve a problem with GEICO

Try self-service first

Use our proven resolution methods, or GEICO’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does GEICO respond?

Phone support
24/7 availability; representatives are available around the clock, including holidays. Wait times vary by call volume but are typically a few minutes.
Email support
A representative typically responds within 24–48 hours. Use the contact form at geico.com/contact-us/email/ for non-urgent inquiries.
Live chat support
The chatbot is available 24/7, while live agents are available during regular business hours. GEICO Response is typically immediate once connected.
Social media
Response time may vary; better suited for non-urgent issues or general inquiries. Avoid sharing sensitive account details publicly. GEICO is active on X (Twitter) and Facebook.

Access GEICO's social media accounts here.
Help center/FAQ
Instant, self-service. Available 24/7 at geico.com/information/faq/ and through the GEICO Mobile app.
Verified contacts

GEICO customer service executives

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Chief Executive
Nancy Pierce
Chief Executive Officer

GEICO customer service policies

GEICO collects personal information — such as payment history, claims, coverage, and vehicle details — to provide insurance-related services. The company does not sell or share customers' personal information as defined under data protection laws, and any third parties performing services on GEICO's behalf are required to safeguard that information. Personal data may be used to detect and prevent fraud, maintain system security, comply with legal obligations, and bring or defend claims. Customers can manage their email and communication preferences by logging into their account at geico.com. The full privacy policy is available at geico.com/privacy.

GEICO loyalty program

GEICO does not have a loyalty program.

Frequently asked questions about Geico

Open the GEICO Mobile app or go to geico.com/contact-us and select the chat option to start a conversation with a representative.
You can track and manage your claims using the GEICO Mobile app or the contact web page. It’s faster than calling, and you can securely access your claim information anytime. Alternatively, visit the GEICO claims express page and use your claim number to get started.
Report a claim, glass-only damage, or request emergency road service online or through the GEICO mobile app.
Geico offers 24/7 customer service assistance.
If you prefer email, you can send your inquiries to executiveoffice@geico.com.

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