The Government Employees Insurance Company is an American auto insurance company based out of Chevy Chase, Maryland. In 1996, GEICO became a wholly owned subsidiary of Berkshire Hathaway.
GEICO Responsiveness rating
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Main mailing address is One GEICO Plaza, Washington, D.C. 20076
What you need to know about GEICO
GEICO has a long record of customer service complaints going back more than a decade.
How to resolve a problem with GEICO
Like most communication service providers, GEICO normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
GEICO’s mailing address
5260 Western Avenue
Chevy Chase, MD 20815
GEICO’s executive customer service contacts
Primary Contact
Gary McKenzie
Vice President – Claims
5260 Western Avenue
Chevy Chase, MD 20815
GaMckenzie@geico.com
Secondary Contact
Frankie Silva
Vice President – Customer Service
5260 Western Avenue
Chevy Chase, MD 20815
fsilva@geico.com
Chief Executive
Todd Combs
President and CEO
5260 Western Avenue
Chevy Chase, MD 20815
todd.combs@geico.com
How do I use the live chat?
Select the chat icon and fill out a few details to begin chatting with a GEICO representative.
How do I track and manage my existing claims?
You can track and manage your claims using the GEICO Mobile app or the Contact web page. It’s faster than calling, and you can securely access your claim information anytime. Alternatively, visit the GEICO Claims Express page and use your claim number to get started.
How do I report a claim, glass-only damage, or request emergency road service?
Report a claim, glass-only damage, or request emergency road service online or through the GEICO Mobile app.
What are Geico’s operating hours?
Geico offers 24/7 customer service assistance.
What is Geico’s customer service email address?
If you prefer email, you can send your inquiries to texthelp@geicomail.com.
How to get professional help with your GEICO problem
If you need help with GEICO, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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