Government Employees Insurance Company, known as GEICO, is a U.S. auto insurance company based in Bethesda, Maryland. Founded in 1936. GEICO became a wholly owned subsidiary of Berkshire Hathaway in 1996. The company also offers commercial auto, motorcycle, RV, and umbrella coverage, and brokers homeowners, renters, and other property policies through the GEICO Insurance Agency. Nancy L. Pierce was appointed chief executive officer on Dec. 8, 2025, succeeding Todd Combs.
GEICO Responsiveness rating
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What you need to know about GEICO
GEICO has a long record of customer service complaints going back more than a decade.
- GEICO’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with GEICO with our insider guide or through our executive contacts.
- GEICO’s customer service policies are standard. Here are our frequently asked questions about GEICO.
GEICO customer service response times
| Phone support | 24/7 availability; representatives are available around the clock, including holidays. Wait times vary by call volume but are typically a few minutes. |
| Email support | A representative typically responds within 24–48 hours. Use the contact form at geico.com/contact-us/email/ for non-urgent inquiries. |
| Live chat support | The chatbot is available 24/7, while live agents are available during regular business hours. GEICO Response is typically immediate once connected. |
| Social media | Response time may vary; better suited for non-urgent issues or general inquiries. Avoid sharing sensitive account details publicly. GEICO is active on X (Twitter) and Facebook. Access GEICO’s social media accounts here. |
| Help center/FAQ | Instant, self-service. Available 24/7 at geico.com/information/faq/ and through the GEICO Mobile app. |
How to resolve a problem with GEICO
Like most insurance companies, GEICO normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with GEICO. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.GEICO mailing address
PO Box 9523
Fredericksburg, VA 22403
GEICO loyalty program
GEICO does not have a loyalty program.
GEICO social media channels
GEICO executive customer service contacts
Chief Executive
Nancy Pierce
Chief Executive Officer
7272 Wisconsin Avenue
Bethesda, MD 20814
nancy.pierce@geico.com
GEICO customer service policies
What is GEICO's privacy policy?
GEICO collects personal information — such as payment history, claims, coverage, and vehicle details — to provide insurance-related services. The company does not sell or share customers’ personal information as defined under data protection laws, and any third parties performing services on GEICO’s behalf are required to safeguard that information. Personal data may be used to detect and prevent fraud, maintain system security, comply with legal obligations, and bring or defend claims. Customers can manage their email and communication preferences by logging into their account at geico.com. The full privacy policy is available at geico.com/privacy.
What is GEICO's terms of use?
All content on the geico.com website is for personal, private, non-commercial use only. Users may not modify, republish, post, or transmit anything obtained from the site without prior written consent from GEICO, and systematic retrieval of data or content is prohibited. GEICO is not responsible for any damages or injuries resulting from use of its websites, and reserves the right to terminate all or part of its websites at any time without notice. Violating the Terms and Conditions of Website Use may result in revocation of website access privileges. The full terms are available at geico.com/legal.
GEICO self-service links
How do I make a payment?
You can make a payment quickly through GEICO Express Services with no login required — all you need is your ZIP code and either your phone number, policy number, or Social Security number. You can also pay through the GEICO Mobile app, by phone at (800) 932-8872, or by mail.
How do I get my insurance ID card?
You can get your digital ID cards through the GEICO Mobile app or geico.com, whether you are logged in or not. Digital ID cards are kept current and stored on your device automatically.
How do I add or remove a vehicle from my policy?
You can add a vehicle to your policy using the GEICO Mobile app or through GEICO Express Services, with no login required. To remove a vehicle or make other changes, log in to your account at geico.com or call customer service at (800) 207-7847.
How do I use the live chat?
Open the GEICO Mobile app or go to geico.com/contact-us and select the chat option to start a conversation with a representative.
How do I track and manage my existing claims?
You can track and manage your claims using the GEICO Mobile app or the contact web page. It’s faster than calling, and you can securely access your claim information anytime. Alternatively, visit the GEICO claims express page and use your claim number to get started.
How do I report a claim, glass-only damage, or request emergency road service?
Report a claim, glass-only damage, or request emergency road service online or through the GEICO mobile app.
What are GEICO’s operating hours?
Geico offers 24/7 customer service assistance.
What is GEICO's customer service email address?
If you prefer email, you can send your inquiries to executiveoffice@geico.com.
How to get professional help with your GEICO problem
If you need help with GEICO, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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