Ford Customer Service Contacts

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Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.

Responsiveness rating

rating
3/5

What you need to know about Ford

We receive many complaints about Ford. Here's one case involving a Ford Escape that went on the blink.

How to resolve a problem with Ford

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Phone
1-800-392-3673.

Monday – Friday 8 a.m. – 11 p.m. EST
Saturday 8 a.m. – 8 p.m.
Contact the Telecommunication Relay Service by dialing 711 (for the hearing and speech impaired).
Chat
Live Chat

Monday – Friday 8:30 a.m. – 10 p.m. EST
Saturday – Sunday 11 a.m. – 7 p.m.

Mail
Send mail to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121

Address

1 American Road
Dearborn, MI 48126
https://www.ford.com/


Phone Contacts

Customer Service: (800) 392-3673

Customer Service: (800) 392-3673
Roadside service for Ford or Mercury:  (800) 241-3673
Ford and Mercury United States
1-800-392-3673
1-800-232-5952 (TDD for the Hearing Impaired)
Ford and Mercury Canada
1-800-565-3673
Lincoln United States
1-800-521-4140
1-800-232-5952 (TDD for the Hearing Impaired)
Lincoln Canada
1-800-387-9333

Email Contacts

 

 


Social Media Contacts

Facebook
Twitter

Ford has an active social-media team.

Executive Contacts

Primary Contact
Lisa Materazzo
Chief Marketing Officer
One American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
One American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]


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