Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.

1 American Road
Dearborn, MI 48126

Phone Contacts

Customer Service: (800) 392-3673

Roadside service for Ford or Mercury:  (800) 241-3673

Ford and Mercury United States


1-800-232-5952 (TDD for the Hearing Impaired)

Ford and Mercury Canada


Lincoln United States


1-800-232-5952 (TDD for the Hearing Impaired)

Lincoln Canada


Email Contacts

Contact us form


Social Media Contacts


Ford has an active social-media team.

Executive Contacts

Primary Contact
Brad Brownell
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Secondary Contact
Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
James P. Hackett
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

Last updated: August 2, 2020.

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