Ford Customer Service Contacts

Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.

How to reach a person at Ford

Customer service:  (800) 565-3673

Ford Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Ford

We receive many complaints about Ford. Here’s one case involving a Ford Escape that went on the blink.

How to resolve a problem with Ford

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Ford mailing address

P.O. Box 6248
Dearborn, MI 48121

Ford social media channels


Ford executive customer service contacts

Primary Contact
Lisa Materazzo
Chief Marketing Officer
[email protected]

Chief Executive
Jim Farley
[email protected]

What is Ford customer service mailing address?

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121

How can I contact Ford?

Customer service (800) 565-3673.

Roadside service for Ford or Mercury (800) 241-3673

Ford and Mercury U.S. (800) 392-3673

TDD for the hearing impaired (800) 232-5952

Ford and Mercury Canada (800) 565-3673

Lincoln U.S. (800) 521-4140

TDD for the hearing impaired (800) 232-5952

Lincoln Canada (800) 387-9333

When can I contact Ford customer service?

Monday to Friday 8 a.m. to 11 p.m. Eastern time
Saturday 8 a.m. to 8 p.m. Eastern time

Does Ford have a live chat option?

Yes, you can contact Ford via live chat here.

When is the live chat site available?

Monday to Friday 8:30 a.m. to 10 p.m. Eastern time
Saturday and Sunday 11 a.m. to 7 p.m. Eastern time

How to get professional help with your Ford problem

If you need help with Ford, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

Related Posts