Ford Customer Service Contacts

Enter your 17-character VIN at ford.com/support/recalls or at nhtsa.gov/recalls. Ford has issued unusually large recalls in 2025 — including rearview-camera software, transmission valve body, axle hub, engine connecting rod, and rear seat belt anchor campaigns covering 2020-2026 models. Recall repairs are performed by a Ford or Lincoln dealer at no charge.

Ford has issued multiple software recalls in 2025 and 2026 for frozen, missing, or inverted rearview camera images across Bronco, F-150, Edge, Escape, Explorer, Mustang Mach-E, Transit, Maverick, and several Lincoln models. Affected vehicles get a free over-the-air or dealer-installed software update. Check the recall status by VIN at ford.com/support/recalls.

BlueCruise is Ford’s hands-free, eyes-on Level 2 driver-assistance system, available on the Mustang Mach-E, F-150, Expedition, and several Lincoln models on more than 130,000 miles of Hands-Free Blue Zone roads in the U.S. and Canada. NHTSA has previously opened investigations into the system following reported incidents; owners should check Ford’s BlueCruise help page for the current driver requirements and supported roads. 

Lemon law eligibility is set by state — most require a defect that substantially impairs use, value, or safety, and that the dealer has had a reasonable number of repair attempts (often three or four for the same defect, or 30+ days out of service). Start by contacting your selling dealer and the Ford Customer Relationship Center at (800) 392-3673. If unresolved, you can file with the BBB Auto Line program Ford participates in, or consult a state-licensed lemon law attorney. Document every repair order in writing. 

In September 2025, Ford announced it would relocate from the Henry Ford II World Center — known as the “Glass House” — to a new world headquarters campus in Dearborn. The new building opened November 16, 2025; full relocation is expected by mid-2026, after which the Glass House is slated for demolition. The corporate mailing address remains 1 American Rd., Dearborn, MI 48126. 

FordPass Rewards points are typically valued at one cent each ($0.01) when redeemed against eligible dealer service, parts and accessories, or as a credit toward a new vehicle purchase. New-vehicle purchases earn a one-time block of bonus points; service visits and tire purchases at participating dealers earn ongoing points. Redeem inside the FordPass app or at ford.com/fordpass/fordpass-rewards. 

Ford’s New Vehicle Limited Warranty covers most 2025 and 2026 models for 3 years or 36,000 miles, whichever comes first. The powertrain warranty runs 5 years or 60,000 miles. Hybrid and electric components on the Mustang Mach-E and F-150 Lightning are covered for 8 years or 100,000 miles. Corrosion (rust-through) coverage is 5 years with unlimited mileage. Roadside assistance is included for 5 years or 60,000 miles. See ford.com/support/warranty for the current Warranty Guide PDF.

For EV-specific issues — charging, range, software updates, or the BlueOval Charge Network — call Ford’s Customer Relationship Center at (800) 392-3673 or use the chat and form options at ford.com/support/contact-ford. For charging-network help on the road, the BlueOval Charge Network app provides 24-hour support, and FordPass also surfaces nearby charging stations and status alerts.