Ford Customer Service Contact Support Via Phone Email Exec Contacts

Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.

Responsiveness rating

3/5

Ford often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Ford

We receive many complaints about Ford. Here's one case involving a Ford Escape that went on the blink.

How to resolve a problem with Ford

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Phone

1-800-392-3673.

Monday – Friday 8 a.m. – 11 p.m. EST
Saturday 8 a.m. – 8 p.m.

Contact the Telecommunication Relay Service by dialing 711 (for the hearing and speech impaired).

Chat

Live Chat

Monday – Friday 8:30 a.m. – 10 p.m. EST
Saturday – Sunday 11 a.m. – 7 p.m.

Mail

Send mail to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.