Fareportal is the travel technology company that owns CheapOair.com and OneTravel.com.
What you need to know about Fareportal
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fareportal
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Fareportal mailing address
137 West 25th Street
11th Floor
New York, NY 10001
Fareportal social media channels
Fareportal executive customer service contacts
Primary Contact
Ruben Bello
Global Vice President Customer Excellence
137 West 25th Street
11th Floor
New York, NY 10001
rbello@fareportal.com
Secondary Contact
Glen Cusano
Chief Financial Officer
137 West 25th Street
11th Floor
New York, NY 10001
gcusano@fareportal.com
Chief Executive
Werner Kunz-Cho
Chief Executive Officer
137 West 25th Street
11th Floor
New York, NY 10001
wkunz@fareportal.com
How can I contact Fareportal, OneTravel and CheapOair?
Customer service telephone number for Fareportal: (646) 738-7813
What is the relationship between Fareportal and OneTravel?
Fareportal is a travel tech company that runs a modern travel service called OneTravel, along with other sites like CheapOair. These sites give you options from over 500 airlines, a million places to stay, and hundreds of car rental companies worldwide.
OneTravel is part of Fareportal. They both offer travel services like booking flights, hotels, and cars. So, when you use OneTravel, you’re using a service from Fareportal.
How do I cancel my reservation?
Contact Fareportal customer service directly to start the cancellation process. You can do this by calling their customer service number at (646) 738 7813, or by sending a message through Fareportal’s website.
How can I get a refund from Fareportal?
Contact Fareportal customer service directly to start the refund process. You can do this by calling their customer service number at (646) 738-7813, or by sending a message through Fareportal’s website.
What is the refund policy of Fareportal?
Fareportal’s refund policy can vary based on the airline or travel agency you booked with. Here are some general guidelines:
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- 24-hour refund policy: If you bought your ticket within the last 24 hours, it might qualify for a refund under the 24-hour refund policy. Basic economy tickets can usually be canceled and refunded within 24 hours of booking, as long as it’s at least one week before your scheduled departure.
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- Credit card refunds: Refunds to your credit card typically take around seven business days to process after the refund request is made.
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- Other refunds: For all other types of refunds, it usually takes about 20 business days to process the refund request. The refund amount can vary depending on the situation.
What is Fareportal's cancel for any reason (CFAR) policy?
What is CFAR?: CFAR allows travelers to cancel their flight bookings easily, even if the airline policy states the ticket is nonrefundable. With CFAR, customers can receive a partial refund of up to 80%.
What should I do if I encounter an issue with my booking while traveling?
If you encounter any issues while traveling, contact Fareportal customer service at (646) 738-7813 immediately for assistance. They can help resolve problems with flights, accommodations, and other travel arrangements.
Can Fareportal help with special travel requests (e.g., wheelchair assistance, dietary requirements)?
Yes, Fareportal can assist with special travel requests. It’s best to make these requests at the time of booking or contact customer service at (646) 738-7813 to ensure your needs are met.
Does Fareportal offer travel insurance?
Yes, Fareportal offers travel insurance options that you can add to your booking. This can provide coverage for trip cancellations, medical emergencies, lost luggage, and more.
How to get professional help with your Fareportal problem
If you need help with Fareportal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.