EgyptAir is the flag carrier of Egypt. The airline is based at Cairo International Airport, its main hub.
EgyptAir Responsiveness rating
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What you need to know about EgyptAir
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with EgyptAir
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
EgyptAir’s mailing address
90 Broad Street
Suite 501
New York, NY 10004
EgyptAir’s executive customer service contacts
Primary Contact
Jessica OKeefe
Director of Sales
90 Broad Street
Suite 501
New York, NY 10004
[email protected]
Secondary Contact
Tarek Adawy
Chief Executive U.S. and Canada
90 Broad Street
Suite 501
New York, NY 10004
[email protected]
Ramadan Tantawey
Customer Service Manager
90 Broad Street
Suite 501
New York, NY 10004
[email protected]
Chief Executive
Captain Ahmed Adel
Chairman and CEO
90 Broad Street
Suite 501
New York, NY 10004
[email protected]
Frequently asked questions about EgyptAir
You can reach Egyptair’s U.S. call center at (212) 581-5600.
Contact Egyptair customer service via email at [email protected].
The cancellation fee for Egyptair varies depending on your ticket type and fare rules. To avoid any confusion, it is recommended to review the specific terms and conditions associated with your booking.
Yes, alcoholic beverages are offered on Egyptair flights.
Flight date changes typically incur fees. Specific rules and fees are based on your ticket type. Please review your fare rules or contact Egyptair for more precise information.
Egyptair strictly enforces hand luggage regulations to ensure the safety and comfort of all passengers.
Egyptair provides Wi-Fi on select flights depending on the aircraft and route. You can check for availability during the booking process or by contacting customer service.
For international flights, Egyptair typically allows one checked bag and one carry-on bag per passenger. Specific allowances may vary based on your ticket class and route.
Submit your complaint using the online complaint form.
How to get professional help with your EgyptAir problem
If you need help with EgyptAir, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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