eBay

eBay operates an online marketplace that facilitates consumer-to-consumer and business-to-consumer sales of new, used, and collectible items across more than 190 markets worldwide. Founded in 1995 and headquartered in San Jose, Calif., the company is publicly traded on the Nasdaq under the ticker EBAY. In early 2026, eBay announced the acquisition of Depop, a consumer-to-consumer marketplace for pre-owned fashion. eBay has faced recurring customer complaints about account suspensions, AI-driven customer service that makes it difficult to reach a human representative, and disputes involving its Money Back Guarantee.

Telephone
Customer service : (866) 540-3229
Mailing address
2025 Hamilton Ave.
San Jose, CA 95125
Website
ebay.com

What you need to know about eBay

eBay's customer service is inconsistent in terms of response times and resolution. The platform's automated dispute system works much of the time, but it bans customers for no apparent reason. There are also frequent problems with product returns. In one case, a package was delivered to the wrong address but eBay denied the Money Back Guarantee because the ZIP code matched.

How to resolve a problem with eBay

Try self-service first

Use our proven resolution methods, or eBay’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does eBay respond?

Phone support
eBay's phone line is available during business hours. Wait times range from a few minutes to over 30 minutes depending on how busy it is. If you call outside business hours, the automated system may tell you the line is closed — a number of customers have reported this happening even during listed hours. Call eBay at (866) 540-3229.
Email support
eBay does not have email support.
Live chat support
Available through the eBay help center. You'll start with a virtual assistant. Getting to a live person takes some persistence — pick the right issue category and keep going. During business hours, a live agent typically responds within 10 minutes.
Social media
eBay is active on social media platforms such as Facebook, X, Instagram, TikTok, LinkedIn, and YouTube. Response times can range from a few hours to a few days depending on the platform and the inquiry's complexity.

Here's how to contact eBay via social media.
Help center/FAQ
Available 24/7 at eBay help center — Best for self-service; immediate access to answers for common questions and step-by-step guides.
Verified contacts

eBay customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Julie Loeger
SVP
Chief Executive
Jamie Iannone
Chief Executive

eBay customer service policies

eBay's User Privacy Notice (effective April 21, 2025) covers how eBay collects and uses personal data — including name, contact details, transaction history, and device data — to run the platform, prevent fraud, and deliver services. Data may be shared within the eBay network and with trusted partners, but eBay says it doesn't sell personal data for third-party advertising without user consent. The 2025 update added clear policies on AI use and gives members opt-out choices. Additional rights apply to users in California and other states with applicable privacy laws.

eBay loyalty program

eBay doesn't have a traditional loyalty program. Holders of the eBay Mastercard through Synchrony Bank earn points on eBay purchases and other spending — points can be put toward eBay Bucks or statement credits. eBay also runs periodic promotional offers for registered members.

Frequently asked questions about eBay

Call eBay at (800) 322-9266 or use the live chat through the eBay help center. eBay doesn't have a general customer service email address.
eBay’s customer service does not have a dedicated email address for general inquiries. However, you can reach out to the company through its online contact form at the online help center:  
eBay's phone support runs daily from 9 a.m. to 5:30 p.m. pacific time. Live chat through the help center is available during the same hours, though some customers have reported hitting an automated message that says the line is closed even during listed hours.

Outdated info? Report it here