eBay Customer Service Contacts

eBay is an e-commerce commerce based in San Jose. It facilitates consumer-to-consumer and business-to-consumer sales through its website.

How to reach a person at eBay

Customer Service: (866) 540-3229

eBay Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about eBay

eBay has a highly automated system for handling customer disputes. The system usually works, but sometimes bans customers for no apparent reason. There are also frequent problems with product returns.

How to resolve a problem with eBay

To email or message the company, sign in to your eBay account. For more information open this eBay page.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

eBay’s mailing address

2025 Hamilton Ave
San Jose, CA 95125
https://www.ebay.com/

eBay’s social media channels

X


eBay’s executive customer service contacts

Primary Contact
Cornelius Boone
Senior VP u0026 Chief People Officer
2025 Hamilton Ave
San Jose, CA 95215
cboone@ebay.com

Alternative email address:  coboone@ebay.com

Secondary Contact
Stefanie Jay
Chief Business u0026 Strategy Officer u0026 Senior VP
2025 Hamilton Ave
San Jose, CA 95125
stefanie.jay@ebay.com
(650) 822-4130

Chief Executive
Jamie Iannone
President and CEO
2025 Hamilton Ave
San Jose, CA 95125
jiannone@ebay.com
(408) 376-7400

Frequently asked questions about eBay

How can I contact eBay customer service?

You can contact eBay US customer service through the following methods:

1.     Online Help Center:

  • Visit the eBay Help Center to find answers to your questions.
  • You can also select “Contact Us” at the bottom of the page to get assistance.

2.     Phone:

  • Call eBay’s toll-free phone number in the U.S.: (800) 322-9266.
  • Average wait times typically range from 5 to 15 minutes.

3.     Live Chat:

  • Sign in to your eBay account.
  • Click the “Help & Contact” link.
  • Chat with a live agent during their business hours.

What is eBay’s customer service email address?

eBay’s customer service does not have a dedicated email address for general inquiries. However, you can reach out to them through other channels:

1.     Online Help Center:

  • Visit the eBay Help Center to find answers to your questions.
  • Select “Contact Us” at the bottom of the page to get assistance.

2.     Phone:

  • Call eBay’s toll-free phone number in the U.S.: (800) 322-9266.

Wait times typically range from 5 to 15 minutes on average.

What are eBay’s customer service hours?

eBay’s customer service hours are daily from 9 a.m. to 5:30 p.m.

How do I get a refund from eBay?

If you need to get a refund on eBay, here are the steps you can follow:

  1. Log into your eBay account on the eBay website using your username and password.
  2. Click on “My eBay” in the upper-right-hand corner of your screen to reveal a drop-down menu.
  3. Select “Purchase history” from the menu. This will allow you to view your recent purchases.
  4. Find the order for which you want a refund and click on it.
  5. From the dropdown menu, select “Send refund.”
  6. Choose a reason for the refund (such as “item not as described” or “changed my mind”).
  7. Specify the refund amount for the item or the entire order.
  8. Enter the refund amount and select “Send refund.”

You’ll receive an email confirming that the refund has been initiated and another email once the refund is complete. The refunded amount will appear in your order details.

Remember that you can refund up to 100% of the transaction, and if you’re issuing a partial refund, the amount will be split proportionally across each item in the order.

Does eBay have customer service chat support?

To access eBay’s live chat feature, follow these steps:

  1. Sign into your eBay account on the eBay website using your username and password.
  2. Click “Help & Contact” in the upper-right corner of your screen.
  3. Choose the topic related to your issue in the “Contact Us” section.
  4. Scroll down to find the “Chat with us” option.

Chat representatives typically respond within 5-10 minutes once you are connected. Remember that live chat support availability may vary depending on your location and the time of day. If you prefer other methods, you can also contact eBay through email or explore their extensive Help Center for solutions to common issues.

How do I change or modify an eBay shipping instruction?

Setting Up Your Shipping Options:

  • When creating a listing, you can choose which shipping methods to offer your buyers.
  • Depending on whether you’re using the quick listing tool or the advanced listing tool, you’ll do this in slightly different ways:
    • Quick Listing Tool: Select your delivery options during the listing creation process.
    • Advanced Listing Tool: Under “Domestic shipping,” ensure you have a primary service selected. To offer free shipping, select the option under “Primary Service.”
  • You can also set up and manage your shipping options using business policies or shipping rate tables for more control over setting shipping costs by region.
  • Use a shipping carrier integrated with eBay to protect yourself against “Item not received” claims. The following carriers are integrated:
    • Domestic Carriers: the United States Postal Service (USPS), FedEx, UPS, DHL eCommerce, OnTrac, Lasership, Spee-Dee Delivery, Lonestar Overnight, and more.
    • Export Carriers: USPS, FedEx, UPS, DHL eCommerce, DHL Express, eBay delivery services, RR Donnelley, Pitney Bowes, Globgistics, Landmark Global, Asendia, SkyPostal, and more.
    • Import Carriers: SpeedPAK, Pitney Bowes, DHL eCommerce, FedEx, UPS, Russian Post, ELTA Hellenic Post, and more.

2.     Changing Shipping Details After a Purchase:

      • If you need to change the shipping address after a purchase, follow these steps:
        • Go to your “Sold” listings on your seller account page.
        • Locate the item for which you need to change the shipping service.
        • Click the “More Actions” link and select “Contact Buyer” or “Send Invoice.”
        • Communicate with the buyer to update the shipping details.

What is eBay’s customer service phone number for international customers?

eBay provides customer service through various channels. If you’re an international customer, you can reach out to them through the online help center.

How do I file a complaint with eBay customer service?

To file a complaint with eBay customer service, follow these steps:

  1. Online Help Center:
    • The best way to contact eBay’s customer service team is through their online help center.
    • You can find answers to your buying, selling, and account questions there.
    • If you can’t find the information you need in their help articles, proceed to the following options.
  2. Phone Support:
    • If you have urgent issues or need complex account troubleshooting, you can call eBay’s toll-free phone number:
      • United States: (800) 322-9266.
      • On average, wait times for phone support typically range from 5 to 15 minutes.
  3. Live Chat:
    • eBay also offers a live chat option for customer support.
    • Visit their website and look for the chat feature to connect with an agent.

How to get professional help with your eBay problem

If you need help with eBay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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