- Elliott Report

eBay is an e-commerce commerce based in San Jose. It facilitates consumer-to-consumer and business-to-consumer sales through its website.

Responsiveness rating

3/5

eBay often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about eBay

eBay has a highly automated system for handling customer disputes. The system usually works, but sometimes bans customers for no apparent reason. There are also frequent problems with product returns.

How to resolve a problem with eBay

To email or message the company, sign in to your eBay account. For more information open this eBay page.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

2025 Hamilton Ave
San Jose, CA 95125
https://www.ebay.com/

Phone Contacts

Main: (408) 376-7400
Customer Service: 1 (866) 540-3229

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Cornelius Boone
Senior VP & Chief People Officer
2025 Hamilton Ave
San Jose, CA 95125
617-737-1458
[email protected]

Alternative email address: [email protected]

Secondary Contact
Stefanie Jay
Chief Business & Strategy Officer & Senior VP
2025 Hamilton Ave
San Jose, CA 95125
(650) 822-4130
[email protected]

(408) 376-7400

(HQ)

Chief Executive
Jamie Iannone
President and CEO
2025 Hamilton Ave
San Jose, CA 95125
(408) 376-7400
[email protected]