eBay is an e-commerce commerce based in San Jose. It facilitates consumer-to-consumer and business-to-consumer sales through its website.
eBay Responsiveness rating
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What you need to know about eBay
eBay has a highly automated system for handling customer disputes. The system usually works, but sometimes bans customers for no apparent reason. There are also frequent problems with product returns. A package was delivered to the wrong address, but eBay denied the Money Back Guarantee because the ZIP code matched.
- eBay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with eBay with our insider guide or through our executive contacts.
- eBay’s customer service policies are standard. Here are our frequently asked questions about eBay.
eBay customer service response times
eBay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (866) 540-3229 | Available during business hours; typically the fastest way to reach a representative, with wait times ranging from a few minutes to over 30 minutes depending on demand. eBay’s customer service hours are daily from 9 a.m. to 5:30 p.m., Standard time. |
| Email support | eBay does not have email support. |
| Live chat support | Available through the eBay help center — Offers access to a virtual assistant, with the option to connect to a human agent. Response times vary but are usually under 10 minutes during peak hours. |
| Social media | Users can reach out via eBay’s official X account or Facebook page. Response times typically range from a few hours to 1 business day. |
| Help center/FAQ | Available 24/7 at eBay help center — Best for self-service; immediate access to answers for common questions and step-by-step guides. |
How to resolve a problem with eBay
To email or message the company, sign in to your eBay account. For more information open this eBay page.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.eBay mailing address
2025 Hamilton Ave
San Jose, CA 95215
eBay executive customer service contacts
Primary Contact
Cornelius Boone
Senior VP Chief People Officer
2025 Hamilton Ave
San Jose, CA 95215
cornelius@ebay.com
Alternative email address: cornelius.boone@ebay.com
Secondary Contact
Stefanie Jay
Chief Business Strategy Officer Senior VP
2025 Hamilton Ave
San Jose, CA 95125
stefanie.jay@ebay.com
(650) 822-4130
Alternative emails: stefaniejay@ebay.com, jay@ebay.com
Chief Executive
Jamie Iannone
2025 Hamilton Ave
San Jose, CA 95125
jiannone@ebay.com
(408) 376-7400
Company customer service policies
What is eBay's privacy policy?
eBay collects personal information such as name, contact details, transaction history, and device data to operate, improve, and protect the platform. The platform stores data only as long as necessary and uses strong security measures to safeguard it. Personal data may be shared within the eBay network and with trusted partners for purposes like service delivery, legal compliance, fraud prevention, and internal marketing. eBay does not sell personal data for third-party advertising without user consent. Cookies and similar technologies are used for functionality, personalization, and analytics, with user control options available. The updated 2025 User Privacy Notice includes clear policies on the use of AI, offering transparency and opt-out choices for users.
Company self-service links
How can I report a seller?
To report a seller on eBay, go to this page: report an issue with a seller and follow the steps provided.
How can I report an item?
To report an item on eBay, use this link: report an item and follow the instructions provided.
How can I contact eBay customer service?
Call eBay’s toll-free phone number in the U.S.: (800) 322-9266.
What is eBay’s customer service email address?
eBay’s customer service does not have a dedicated email address for general inquiries. However, you can reach out to the company through its online contact form at the online help center:
What are eBay’s customer service hours?
eBay’s customer service hours are daily from 9 a.m. to 5:30 p.m., Standard time.
How to get professional help with your eBay problem
If you need help with eBay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of eBay?
Submit your review | |
eBay has really gone downhill. This is the worst customer service I’ve experienced in my years of contacting support. You can no longer talk to a live person for help. Everything is automated, and you just keep going in circles. I wish they would review all these reviews people are submitting and see that it’s not helping. We should consider boycotting and switching to Amazon because Amazon or Temu offers much better customer support.
I used to like eBay, not anymore. Lists are a joke and a PITA to manage, product descriptions are now a 1" high scroll box that doesn't print, good luck trying to contact non-existent customer support. Amazon from now on.
Ordered a vacuum. Never received. Cannot get a live person on a phone line. The customer service has gone to pass it off to a computer. I think I’m done shopping with eBay.
0 rating
I cannot get any help on returning an item. A link to help they sent in a text did not open. Clearly a scam!! This is such BS!! How can a business be run like this???
impossible to get a hold of anyone with their stupid phone menu. They're good at taking a lot of fees but suck at actually helping with anything.
