Collette Tours

Collette Tours is owned by Collette Travel Service Incorporated and specializes in escorted tours worldwide.

Telephone
Customer service : (800) 340-5158
Email
Mailing address
162 Middle Street
Pawtucket, RI 02860-1013
Website
gocollette.com

What you need to know about Collette Tours

Collette Tours responds to most customer complaints in a satisfactory manner. We receive some questions about tour cancellations, but they are usually resolved promptly.

How to resolve a problem with Collette Tours

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Collette Tours customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
David Cook
Senior Vice President, North American Sales
Secondary
Victoria Matiouchina
Chief Experience Officer
Chief Executive
Jaclyn Leibl-Cote
Chief Executive Officer

Frequently asked questions about Collette Tours

Representatives are available from 9 a.m. to 9 p.m. Eastern time, 7 days a week.
You can cancel your reservation with Collette Tours, but there are rules and fees you should know about. If you change your departure date within 11 months of the trip, it's considered a cancellation, and you'll be charged cancellation fees. Plus, any changes to your reservation will incur a $25 handling fee.
To get a refund from Collette Tours, you'll need to follow its refund policy.
  • Refunds are issued back in the original form of payment. If they are cannot do so, Collette will issue you a check.
  • If you paid using several different forms of payment, these amounts will be refunded back in the same manner they were received.
  • Your refund will be processed within approximately four weeks.
  • If you receive a refund by credit card, it can take a full billing cycle to appear on your credit card statement once it’s processed.
  • If the company issues your refund in the form of a check, you can expect it to take about 6–8 weeks to receive it.
  • If you have purchased Collette’s optional travel protection plan and waiver, it allows you to cancel for any reason up to 24 hours before departure for a full cash refund.
Please note that these are general guidelines and the exact terms may vary. It’s always best to contact Collette Tours at (855) 903-8687 or check the official website for the most accurate and up-to-date information. You can contact the customer care team at customercare@collette.com with your name, booking number, and phone number.

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