Collette Tours Customer Service Contacts

Collette Tours is owned by Collette Travel Service Incorporated and specializes in escorted tours worldwide.

How to reach a person at Collette Tours

Toll Free: (855) 903-8687

Collette Tours Responsiveness rating


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What you need to know about Collette Tours

Collette Tours responds to most customer complaints in a satisfactory manner. We receive some questions about tour cancellations, but they are usually resolved promptly.

How to resolve a problem with Collette Tours

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Collette Tours mailing address

162 Middle Street
Pawtucket, RI 02860-1013

Collette Tours social media channels


Collette Tours executive customer service contacts

Primary Contact
Kellie Peterson
Retail Manager
162 Middle Street
Pawtucket, RI 02860-1013
[email protected]

Secondary Contact
Denise Sablone
Vice President of Tour Management
162 Middle Street
Pawtucket, RI 02860-1013
[email protected]

Chief Executive
Dan Sullivan
162 Middle Street
Pawtucket, RI 02860-1013
[email protected]

Frequently asked questions about Collette Tours

When can I contact Collette Tours customer service?

Representatives are available from 9 a.m. to 9 p.m. Eastern time, 7 days a week.

How can I contact Collette Tours customer service?

Can I cancel my reservation with Collette Tours?

You can cancel your reservation with Collette Tours, but there are rules and fees you should know about. If you change your departure date within 11 months of the trip, it’s considered a cancellation, and you’ll be charged cancellation fees. Plus, any changes to your reservation will incur a $25 handling fee.

How can I get a refund from Collette Tours?

To get a refund from Collette Tours, you’ll need to follow its refund policy.

  • Refunds are issued back in the original form of payment. If they are cannot do so, Collette will issue you a check.
  • If you paid using several different forms of payment, these amounts will be refunded back in the same manner they were received.
  • Your refund will be processed within approximately four weeks.
  • If you receive a refund by credit card, it can take a full billing cycle to appear on your credit card statement once it’s processed.
  • If the company issues your refund in the form of a check, you can expect it to take about 6–8 weeks to receive it.
  • If you have purchased Collette’s optional travel protection plan and waiver, it allows you to cancel for any reason up to 24 hours before departure for a full cash refund.

Please note that these are general guidelines and the exact terms may vary. It’s always best to contact Collette Tours at (855) 903-8687 or check the official website for the most accurate and up-to-date information. You can contact the customer care team at [email protected] with your name, booking number, and phone number.

How to get professional help with your Collette Tours problem

If you need help with Collette Tours, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help