Collette Tours Customer Service Contacts

Representatives are available from 9 a.m. to 9 p.m. Eastern time, 7 days a week.

Call (855) 903-8687 or email customercare@collette.com.

You can cancel your reservation with Collette Tours, but there are rules and fees you should know about. If you change your departure date within 11 months of the trip, it’s considered a cancellation, and you’ll be charged cancellation fees. Plus, any changes to your reservation will incur a $25 handling fee.

To get a refund from Collette Tours, you’ll need to follow its refund policy.

• Refunds are issued back in the original form of payment. If they are cannot do so, Collette will issue you a check.
• If you paid using several different forms of payment, these amounts will be refunded back in the same manner they were received.
• Your refund will be processed within approximately four weeks.
• If you receive a refund by credit card, it can take a full billing cycle to appear on your credit card statement once it’s processed.
• If the company issues your refund in the form of a check, you can expect it to take about 6–8 weeks to receive it.
• If you have purchased Collette’s optional travel protection plan and waiver, it allows you to cancel for any reason up to 24 hours before departure for a full cash refund.

Please note that these are general guidelines and the exact terms may vary. It’s always best to contact Collette Tours at (855) 903-8687 or check the official website for the most accurate and up-to-date information. You can contact the customer care team at customercare@collette.com with your name, booking number, and phone number.