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Collette Tours Customer Service Contacts

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Collette Tours is owned by Collette Travel Service Incorporated and specializes in escorted tours worldwide.

Responsiveness rating

rating
3/5

Collette Tours often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Collette Tours

Collette Tours responds to most customer complaints in a satisfactory manner. We receive some questions about tour cancellations, but they are usually resolved promptly.

How to resolve a problem with Collette Tours

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

162 Middle Street
Pawtucket, RI 02860-1013
www.gocollette.com

Phone Contacts

Main: (401) 728-3805
Toll Free: 855-903-8687

Calls are answered between 9 a.m. and 9 p.m. Eastern Time.

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Kellie Peterson
Retail Manager
162 Middle Street
Pawtucket, RI 02860-1013
[email protected]

Secondary Contact
Denise Sablone
Vice President of Tour Management
162 Middle Street
Pawtucket, RI 02860-1013
[email protected]

Chief Executive
Dan Sullivan
CEO
162 Middle Street
Pawtucket, RI 02860-1013
[email protected]

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This contact was published on March 26, 2020 and updated on August 9, 2023.