Cigna Customer Service Contacts

Cigna is a global health services organization headquartered in Bloomfield, Conn.

How to reach a person at Cigna

Customer Service: (800) 997-1654

Cigna Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Cigna 

Cigna has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Cigna 

Cigna normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Cigna. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Cigna mailing address

900 Cottage Grove Road
Bloomfield, CT 06002

Cigna social media channels


Cigna executive customer service contacts

Primary Contact
Mike Triplett
President, U.S. Markets
900 Cottage Grove Road
Bloomfield, CT 06002
[email protected]

Secondary Contact
Eric Palmer
Executive Vice President
900 Cottage Grove Road
Bloomfield, CT 06002
[email protected]

Chief Executive
David Cordani
900 Cottage Grove Road
Bloomfield, CT 06002
[email protected]

Frequently asked questions about Cigna

How can I contact Cigna customer service?

Does Cigna offer an online chat service?

Yes, you can use the live chat feature on the Cigna website.

When is Cigna customer service available?

Monday to Friday, 9 a.m. to 8 p.m. Eastern time.

How can I cancel my Cigna policy?

To cancel your Cigna policy:

  1. Online: Log in to your Cigna Insurance account on the website, go to the policy management section, find the option to cancel your policy, follow the steps, and submit your cancellation request.
  2. By phone: Call Cigna’s customer service team at (800) 997-1654. Have your policy number and personal details ready. Let the team know you want to cancel your policy and provide any necessary information it asks for.
  3. By mail: Write a formal cancellation letter and send it to Cigna’s mailing address. Using certified mail is a good idea to ensure it gets to them. Cigna’s mailing address is 900 Cottage Grove Road, Bloomfield. CT 06002.

How to get professional help with your Cigna problem

If you need help with Cigna, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help