Cigna

Cigna is a global health services organization headquartered in Bloomfield, Conn.

Telephone
Main : (860) 226-6000
Customer Service : (800) 997-1654
Email
Mailing address
900 Cottage Grove Road
Bloomfield, CT 06002
Website
cigna.com

What you need to know about Cigna

Cigna generally responds to customer service in a satisfactory manner.

How to resolve a problem with Cigna

Try self-service first

Use our proven resolution methods, or Cigna’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cigna respond?

Phone support
Usually 1 to 30 minutes. Availability: 24 hours a day, 7 days a week (per third-party call data; Cigna's website states Monday through Friday, 9 a.m. to 5 p.m. eastern time for general inquiries — members should check their ID card for plan-specific hours). Call (800) 997-1654.
Email support
Usually 1 to 5 business days. Email letushelpu@cigna.com.
Live chat support
Available in English for customers enrolled in certain products or services through myCigna.com or the myCigna app. Availability Monday through Friday, 9 a.m. to 8 p.m. Eastern time
Social media
Cigna is active on Facebook, X, LinkedIn, YouTube, and Instagram. Response times can range from a few hours to a few days depending on the platform and the nature of the inquiry.

Access Cigna's social media here.
Help center/FAQ
Cigna's help center provides information about coverage, claims, pharmacy benefits, and account management.
Verified contacts

Cigna customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Bryan Holgerson
President, U.S. Commercial
Secondary
Brian Evanko
President and Chief Operating Officer
Chief Executive
David Cordani
Chairman and Chief Executive Officer

Cigna customer service policies

Cigna Healthcare's website privacy notice describes how it collects personal information — including name, contact details, device data, and browsing behavior — from users of cigna.com and the myCigna app. Data is used to provide and personalize services, support communications, improve operations, and comply with legal obligations. It may be shared with affiliates, service providers, and third-party advertising partners, but is not sold for marketing purposes. Users in California, Colorado, Connecticut, Virginia, and other states have rights to access, correct, or delete their personal information. Cigna also maintains a separate HIPAA Notice of Privacy Practices covering protected health information.

Cigna loyalty program

Cigna does not have a loyalty program in the traditional sense. However, many Cigna Healthcare plans include wellness incentive programs that allow members to earn rewards for completing health assessments, preventive screenings, and other health activities. Availability and benefits vary by plan. Members can check their specific plan details through myCigna at my.cigna.com.

Frequently asked questions about Cigna

Call (800) 997-1654 or email letushelpu@cigna.com.
Yes, you can use the live chat feature on the Cigna website.
Monday to Friday, 9 a.m. to 8 p.m. Eastern time.
To cancel your Cigna policy:
  1. Online: Log in to your Cigna Insurance account on the website, go to the policy management section, find the option to cancel your policy, follow the steps, and submit your cancellation request.
  2. By phone: Call Cigna’s customer service team at (800) 997-1654. Have your policy number and personal details ready. Let the team know you want to cancel your policy and provide any necessary information it asks for.
  3. By mail: Write a formal cancellation letter and send it to Cigna’s mailing address. Using certified mail is a good idea to ensure it gets to them. Cigna's mailing address is 900 Cottage Grove Road, Bloomfield. CT 06002.

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