Cigna is a global health services organization headquartered in Bloomfield, Conn.
Cigna Responsiveness rating
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What you need to know about Cigna
Cigna generally responds to customer service in a satisfactory manner.
- Cigna’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Cigna with our insider guide or through our executive contacts.
- Cigna’s customer service policies are standard. Here are our frequently asked questions about Cigna.
Cigna customer service response times
| Phone support | Usually 1 to 30 minutes. Availability: 24 hours a day, 7 days a week (per third-party call data; Cigna’s website states Monday through Friday, 9 a.m. to 5 p.m. eastern time for general inquiries — members should check their ID card for plan-specific hours). Call (800) 997-1654. |
| Email support | Usually 1 to 5 business days. Email letushelpu@cigna.com. |
| Live chat support | Available in English for customers enrolled in certain products or services through myCigna.com or the myCigna app. Availability Monday through Friday, 9 a.m. to 8 p.m. Eastern time |
| Social media | Cigna is active on Facebook, X, LinkedIn, YouTube, and Instagram. Response times can range from a few hours to a few days depending on the platform and the nature of the inquiry. Access Cigna’s social media here. |
| Help center/FAQ | Cigna’s help center provides information about coverage, claims, pharmacy benefits, and account management. |
How to resolve a problem with Cigna
Cigna normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Cigna. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cigna mailing address
900 Cottage Grove Road
Bloomfield, CT 06002
Cigna loyalty program
Cigna does not have a loyalty program in the traditional sense. However, many Cigna Healthcare plans include wellness incentive programs that allow members to earn rewards for completing health assessments, preventive screenings, and other health activities. Availability and benefits vary by plan. Members can check their specific plan details through myCigna at my.cigna.com.
Cigna social media channels
Cigna executive customer service contacts
Primary Contact
Bryan Holgerson
President, U.S. Commercial
900 Cottage Grove Road
Bloomfield, CT 06002
bryan.holgerson@cigna.com
Secondary Contact
Brian Evanko
President and Chief Operating Officer
900 Cottage Grove Road
Bloomfield, CT 06002
brian.evanko@cigna.com
Chief Executive
David Cordani
900 Cottage Grove Road
Bloomfield, CT 06002
david.cordani@cigna.com
Cigna customer service policies
What is Cigna's privacy policy?
Cigna Healthcare’s website privacy notice describes how it collects personal information — including name, contact details, device data, and browsing behavior — from users of cigna.com and the myCigna app. Data is used to provide and personalize services, support communications, improve operations, and comply with legal obligations. It may be shared with affiliates, service providers, and third-party advertising partners, but is not sold for marketing purposes. Users in California, Colorado, Connecticut, Virginia, and other states have rights to access, correct, or delete their personal information. Cigna also maintains a separate HIPAA Notice of Privacy Practices covering protected health information.
What are Cigna's terms of use?
Cigna’s website terms of use page was not directly accessible for review. The general legal and compliance information for members, including terms governing myCigna and related digital services, is available at cigna.com/legal/members.
Cigna self-service links
How do I log in to my Cigna account?
Log in to your account at my.cigna.com or download the myCigna app on iOS or Android. From there you can view your coverage, check claims, find in-network providers, and access your digital ID card.
How do I find a doctor or specialist in my network?
Use the provider search tool at cigna.com/find-a-doctor to locate in-network doctors, specialists, hospitals, and other health care providers covered under your plan.
How do I check the status of a claim?
Log in to your myCigna account at my.cigna.com and navigate to the claims section to view the status of recent claims and explanation of benefits documents.
How do I appeal a denied claim?
Contact Cigna member services at (800) 997-1654 to begin the appeals process, or log in to myCigna at my.cigna.com for information on how to submit a written appeal. Appeal rights and deadlines are outlined in your plan documents.
How do I cancel my Cigna policy?
To cancel your Cigna coverage, log in to your account at my.cigna.com, or call (800) 997-1654 to speak with a member services representative. You may also submit a written cancellation request by certified mail to 900 Cottage Grove Rd., Bloomfield, CT 06002.
How do I access the myCigna member portal?
Register or log in at my.cigna.com. The portal lets you view plan details, check deductible and out-of-pocket balances, find providers, manage prescriptions, and access your digital ID card.
How can I contact Cigna customer service?
Call (800) 997-1654 or email letushelpu@cigna.com.
Does Cigna offer an online chat service?
Yes, you can use the live chat feature on the Cigna website.
When is Cigna customer service available?
Monday to Friday, 9 a.m. to 8 p.m. Eastern time.
How can I cancel my Cigna policy?
To cancel your Cigna policy:
- Online: Log in to your Cigna Insurance account on the website, go to the policy management section, find the option to cancel your policy, follow the steps, and submit your cancellation request.
- By phone: Call Cigna’s customer service team at (800) 997-1654. Have your policy number and personal details ready. Let the team know you want to cancel your policy and provide any necessary information it asks for.
- By mail: Write a formal cancellation letter and send it to Cigna’s mailing address. Using certified mail is a good idea to ensure it gets to them. Cigna’s mailing address is 900 Cottage Grove Road, Bloomfield. CT 06002.
How to get professional help with your Cigna problem
If you need help with Cigna, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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