Charter Communications is an American cable telecommunications company which offers services to consumers and businesses under the brand name of Charter Spectrum.
How to reach a person at Charter Communications-Charter Spectrum
Main: (203) 905-7801
Customer service: (888) 438-2427
Charter Communications Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Charter Communications-Charter Spectrum
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Charter Communications-Charter Spectrum
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Charter Communications-Charter Spectrum mailing address
400 Atlantic Street
9th Floor
Stamford, CT 06901
Charter Communications-Charter Spectrum executive customer service contacts
Primary Contact
Milton Lopera
Vice President Customer Service
400 Atlantic Street
9th Floor
Stamford, CT 06901
milton.lopera@charter.com
Secondary Contact
Vikram Nangia
Senior Vice President Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
vikram.nangia@charter.com
Cliff Hagan
Executive Vice President, Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
cliff.hagan@charter.com
Chief Executive
Tom Rutledge
400 Atlantic Street
9th Floor
Stamford, CT 06901
Tom.Rutledge@charter.com
Who has Charter Communications-Charter Spectrum merged with?
It has now merged with Time Warner Cable.
How can I contact Spectrum customer service?
Call (888) 438-2427.
What is Spectrum’s customer service email address?
Spectrum does not provide a customer service email address.
What are Spectrum’s customer service hours?
Spectrum’s customer service is available 24/7, 7 days a week.
How do I cancel your Spectrum service?
Contact Spectrum at (888) 438-2427 or through Spectrum.net and confirm the cancellation. Say “Disconnect Service” or request a customer representative and provide your account information and reason for ending service.
Where is Spectrum’s customer service chat support?
Spectrum offers 24/7 chat support. Access it by clicking on the “Messaging” button on the Spectrum website.
How do I change a Spectrum service?
Contact Spectrum at (888) 438-2427 or order online to upgrade or downgrade your service.
What is Spectrum’s customer service phone number for international customers?
We could not find a phone number for international customers. We advise that you use its chat feature.
How do I file a complaint with Spectrum customer service?
Call (888) 438-2427.
What is Spectrum’s customer service response time?
Spectrum’s customer service response time varies. Phone and chat support are available 24/7.
How to get professional help with your Charter Communications problem
If you need help with Charter Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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