Charter Communications is an American cable telecommunications company which offers services to consumers and businesses under the brand name of Charter Spectrum.
How to reach a person at Charter Communications-Charter Spectrum
Main: (203) 905-7801
Customer service: (888) 438-2427
Charter Communications Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Charter Communications-Charter Spectrum
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Charter Communications-Charter Spectrum
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Charter Communications-Charter Spectrum mailing address
400 Atlantic Street
9th Floor
Stamford, CT 06901
Charter Communications-Charter Spectrum executive customer service contacts
Primary Contact
Vikram Nangia
Senior Vice President Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
vikram.nangia@charter.com
Secondary Contact
Cliff Hagan
Executive Vice President, Customer Operations
400 Atlantic Street
9th Floor
Stamford, CT 06901
cliff.hagan@charter.com
Chief Executive
Chris Winfrey
400 Atlantic Street
9th Floor
Stamford, CT 06901
Christopher.Winfrey@charter.com
Who has Charter Communications-Charter Spectrum merged with?
Charter Communications-Charter Spectrum has merged with Time Warner Cable.
How can I contact Spectrum customer service?
Call (888) 438-2427.
What is Spectrum’s customer service email address?
Spectrum does not provide a customer service email address.
What are Spectrum’s customer service hours?
Spectrum’s customer service is available 24/7, 7 days a week.
How do I cancel your Spectrum service?
Contact Spectrum at (888) 438-2427 or through Spectrum.net and confirm the cancellation. Say “Disconnect Service” or request a customer representative and provide your account information and reason for ending service.
Where is Spectrum’s customer service chat support?
Spectrum offers 24/7 chat support. Access it by clicking on the “Messaging” button on the Spectrum website.
How do I change a Spectrum service?
Contact Spectrum at (888) 438-2427 or order online to upgrade or downgrade your service.
What is Spectrum’s customer service phone number for international customers?
We could not find a phone number for international customers. We advise that you use its chat feature.
How do I file a complaint with Spectrum customer service?
Call (888) 438-2427.
What is Spectrum’s customer service response time?
Spectrum’s customer service response time varies. Phone and chat support are available 24/7.
What are the most common problems with Spectrum services and how can I fix them?
Some of the most common problems Spectrum customers experience include internet connectivity issues, slow speeds, cable outages, and problems with Spectrum TV service. Here’s how to address them:
- Internet Connectivity Issues: If you’re facing Wi-Fi drops or slow speeds, try restarting your Spectrum modem and router. Ensure you’re connected to the correct network, and consider using an Ethernet cable for faster speeds. You can also troubleshoot common internet issues on Spectrum’s online support page.
- Cable Outages: If your Spectrum cable is down, first check for scheduled outages in your area. If there are none, try rebooting your Spectrum cable box by unplugging it for 30 seconds and plugging it back in.
- Slow Internet Speeds: Slow speeds can be fixed by upgrading your Spectrum plan, ensuring your router is up to date, or moving closer to the router. If the issue persists, contact Spectrum support for further troubleshooting.
For any unresolved issues, Spectrum’s customer service is available 24/7 by phone, online chat, or the support website.
How do I upgrade or downgrade my Spectrum service plan?
Upgrading or downgrading your Spectrum service plan can be done in several ways:
- Online: Visit Spectrum’s official website and log into your account. Go to the “Manage Account” section, where you can review available plans. From there, select the upgrade or downgrade option that best suits your needs.
- By Phone: Call Spectrum customer service at 1-833-267-6094 (available 24/7) to speak with a representative. They will help you choose a new plan based on your requirements.
- In-Person: You can also visit a local Spectrum store to discuss plan options with a representative who can assist you in upgrading or downgrading your service.
Keep in mind that some changes may involve an additional fee or a contract extension, depending on the plan you select. Ensure you understand any changes to your billing before confirming your new plan.
How to get professional help with your Charter Communications problem
If you need help with Charter Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.