Cedar Point Customer Service Contacts

Cedar Point is an amusement park that offers rides, attractions and seasonal events.

How to reach a person at Cedar Point

Cedar Point Responsiveness rating

rating
3/5

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What you need to know about Cedar Point

Cedar Point’s customer service team responds to guest inquiries and concerns in a timely manner, though the speed can vary depending on the situation.

Cedar Point customer service response times

Cedar Point’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportCedar Point’s customer service phone support typically aims to respond to calls promptly, though wait times can vary based on demand and time of day. During peak seasons or busy periods, response times may be longer. Call customer service at (419) 627-2350.
Email supportCedar Point doesn’t have an email address, but the company offers an online form for email inquiries.
Live chatCedar Point’s customer service live chat support aims to provide quick responses, but wait times can vary depending on demand and the time of day. During busy periods, responses may take longer, though the chat system is generally designed to assist guests efficiently.
Social mediaCedar Point’s customer service on social media typically responds within a few hours, though response times can vary based on the volume of inquiries and the platform used. During peak times, such as holidays or special events, responses may take longer. Here’s how to reach Cedar Point via social media.
Help center/FAQCedar Point’s customer service help center and FAQ support offer immediate access to commonly asked questions and self-service resources. For more specific inquiries, response times can vary depending on the complexity of the issue, but the company generally aims to provide timely assistance.

How to resolve a problem with Cedar Point

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Cedar Point mailing address

1 Cedar Point Drive
Sandusky, OH 44870

Cedar Point loyalty program

Cedar Point does not have a loyalty program.

Cedar Point social media channels

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Cedar Point executive customer service contacts

Primary Contact
Janet Meyers
Corporate Director of Operations
1 Cedar Point Drive
Sandusky, OH 44870
janet.meyers@cedarfair.com

LinkedIn

Secondary Contact
Tim Fisher
Chief Operating Officer
1 Cedar Point Drive
Sandusky, OH 44870
tim.fisher@cedarfair.com

LinkedIn

Chief Executive
Richard Zimmerman
1 Cedar Point Drive
Sandusky, OH 44870
richard.zimmerman@cedarfair.com

LinkedIn

Cedar Point customer service policies

What is Cedar Point’s privacy policy?

Cedar Point’s privacy policy explains how it collects, uses, and protects customer information.

What is Cedar Point’s legal policy?

Cedar Point’s legal policy outlines the terms and conditions for using its services and visiting the park. It includes disclaimers about liability, park rules, and guest responsibilities.

What is Cedar Point’s digital accessibility policy?

Cedar Point’s digital accessibility policy addresses measures the company takes to ensure that its website and online services are accessible to all individuals, including those with disabilities.

What can I access via my Cedar Point account?

Manage tickets, season passes, personal information, and view purchase history, as well as access special offers and park updates via your Cedar Point account.

Where can I find answers to common questions about park policies?

Cedar Point’s FAQ section on the website provides detailed answers to common questions about park policies, including rules and guidelines.

How do I report lost items at Cedar Point?

Report lost items through Cedar Point’s online lost and found form or visit the designated lost and found areas in the park.

Frequently asked questions about Cedar Point

What is the relationship between Cedar Point and Cedar Fair?

Cedar Fair is the parent company of Cedar Point. Cedar Point merged with Six Flags.

How can I contact Cedar Point customer service?

Does Cedar Point have an online chat service?

Yes, Cedar Point has an online chat service.

How to get professional help with your Cedar Point problem

If you need help with Cedar Point, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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