Brookdale Senior Living Customer Service Contacts

Brookdale Senior Living was established in 1978 and is headquartered in Brentwood, Tenn.

How to reach a person at Brookdale Senior Living

Customer service: (877) 400-5296

Toll Free: (888) 221-7317

Brookdale Senior Living Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Brookdale Senior Living

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brookdale Senior Living

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Brookdale Senior Living mailing address

111 Westwood Place
Suite 400
Brentwood, TN 37027

Brookdale Senior Living social media channels


Brookdale Senior Living executive customer service contacts

Primary Contact
Kari Casey
Director, National Customer Relations
111 Westwood Place
Suite 400
Brentwood, TN 37027
[email protected]

Secondary Contact
Anna O’Neal
Division President of Health Care Services
111 Westwood Place
Suite 400
Brentwood, TN 37027
[email protected]

Chief Executive
Lucinda M. Baier
111 Westwood Place
Suite 400
Brentwood, TN 37027
[email protected]

Frequently asked questions about Brookdale Senior Living

How can I contact Brookdale Senior Living customer service?

Call (877) 400-5296 or send a fax to (615) 221-2289.

Who do I contact with regard to a billing issue?

Call the billing support helpline at (800) 383-9993.

How can I submit a complaint to Brookdale Senior Living?

Call the resident and family connection line at (877) 400-5296.

How to get professional help with your Brookdale Senior Living problem

If you need help with Brookdale Senior Living, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help