Brookdale Senior Living Customer Service Contact Support Via Phone Email Exec Contacts

Brookdale Senior Living was established in 1978 and is headquartered in Brentwood, Tennessee. Brookdale Senior Living is the largest owner and operator of senior living communities throughout the United States, operating over 1,100 senior living communities and retirement communities.

Responsiveness rating

3/5

Brookdale Senior Living often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Brookdale Senior Living

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brookdale Senior Living

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

111 Westwood Place, Suite 400
Brentwood, TN 37027
https://www.brookdale.com/

Phone Contacts

Main: (855) 350-3800
Customer Service: (877) 400-5296
Toll Free: (888) 221-7317

Fax: (615) 221-2289

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Kari Casey
Director, National Customer Relations
111 Westwood Place, Suite 400
Brentwood, TN 37027
[email protected]

Secondary Contact
Anna O'Neal
Division President of Health Care Services
111 Westwood Place, Suite 400
Brentwood, TN 37027
[email protected]

Chief Executive
Lucinda M. Baier
President, Chief Executive Officer and Director
111 Westwood Place, Suite 400
Brentwood, TN 37027
[email protected]