Brookdale Senior Living Customer Service Contacts

Call (877) 400-5296 or send a fax to (615) 221-2289.

Call the billing support helpline at (800) 383-9993.

Call the resident and family connection line at (877) 400-5296.

Brookdale offers several types of senior living options including:

• Independent Living
• Assisted Living
• Memory Care
• Skilled Nursing
• Continuing Care Retirement Communities (CCRCs)
• Rehabilitation Services

You can find a Brookdale community near you by:

• Visiting the Brookdale website and using the community locator tool.
• Call customer service at (877) 400-5296 for assistance.

During a tour of a Brookdale community, you can expect:

• A guided visit of the facilities.
• Information on the services and amenities offered.
• Opportunities to ask questions and meet staff members.
• A chance to observe daily activities and interact with current residents.

To schedule a tour, you can:

• Fill out the request form on the Brookdale website.
• Call the specific community directly.
• Contact Brookdale’s customer service at (877) 400-5296 for assistance.

Costs vary depending on the type of care and the specific community. Factors influencing costs include:

• Level of care needed.
• Type of living arrangement (independent, assisted, memory care).
• Additional services and amenities.
• Location of the community.

Brookdale communities may accept certain types of insurance for specific services, such as rehabilitation and skilled nursing. Medicare may cover some healthcare services provided at Brookdale communities. It’s best to consult with the specific community for detailed information.

To provide feedback or file a complaint:

• Contact the community’s management directly.
• Use the contact form on the Brookdale website.
• Call customer service at (877) 400-5296.
• Send a letter to the corporate office at Brookdale Senior Living, 111 Westwood Place, Suite 400, Brentwood, TN 37027.