Brookdale Senior Living was established in 1978 and is headquartered in Brentwood, Tenn.
How to reach a person at Brookdale Senior Living
Main: (855) 350-3800
Customer service: (877) 400-5296
Toll Free: (888) 221-7317
Fax: (615) 221-2289
Brookdale Senior Living Responsiveness rating
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What you need to know about Brookdale Senior Living
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brookdale Senior Living
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brookdale Senior Living mailing address
111 Westwood Place
Suite 400
Brentwood, TN 37027
Brookdale Senior Living social media channels
Brookdale Senior Living executive customer service contacts
Primary Contact
Kari Casey
Director, National Customer Relations
111 Westwood Place
Suite 400
Brentwood, TN 37027
kcasey@brookdale.com
Secondary Contact
Anna O’Neal
Division President of Health Care Services
111 Westwood Place
Suite 400
Brentwood, TN 37027
aoneal@brookdale.com
Chief Executive
Lucinda M. Baier
111 Westwood Place
Suite 400
Brentwood, TN 37027
lbaier@brookdale.com
How can I contact Brookdale Senior Living customer service?
Call (877) 400-5296 or send a fax to (615) 221-2289.
Who do I contact with regard to a billing issue?
Call the billing support helpline at (800) 383-9993.
How can I submit a complaint to Brookdale Senior Living?
Call the resident and family connection line at (877) 400-5296.
What types of senior living options does Brookdale offer?
Brookdale offers several types of senior living options including:
- Independent Living
- Assisted Living
- Memory Care
- Skilled Nursing
- Continuing Care Retirement Communities (CCRCs)
- Rehabilitation Services
How do I find a Brookdale community near me?
You can find a Brookdale community near you by:
- Visiting the Brookdale website and using the community locator tool.
- Call customer service at (877) 400-5296 for assistance.
What should I expect during a tour of a Brookdale community?
During a tour of a Brookdale community, you can expect:
- A guided visit of the facilities.
- Information on the services and amenities offered.
- Opportunities to ask questions and meet staff members.
- A chance to observe daily activities and interact with current residents.
How can I schedule a tour of a Brookdale community?
To schedule a tour, you can:
- Fill out the request form on the Brookdale website.
- Call the specific community directly.
- Contact Brookdale’s customer service at (877) 400-5296 for assistance.
What are the costs associated with living at a Brookdale community?
Costs vary depending on the type of care and the specific community. Factors influencing costs include:
- Level of care needed.
- Type of living arrangement (independent, assisted, memory care).
- Additional services and amenities.
- Location of the community.
Does Brookdale accept insurance or Medicare?
Brookdale communities may accept certain types of insurance for specific services, such as rehabilitation and skilled nursing. Medicare may cover some healthcare services provided at Brookdale communities. It’s best to consult with the specific community for detailed information.
How can I provide feedback or file a complaint about a Brookdale community?
To provide feedback or file a complaint:
- Contact the community’s management directly.
- Use the contact form on the Brookdale website.
- Call customer service at (877) 400-5296.
- Send a letter to the corporate office at Brookdale Senior Living, 111 Westwood Place, Suite 400, Brentwood, TN 37027.
How to get professional help with your Brookdale Senior Living problem
If you need help with Brookdale Senior Living, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.