Brookdale Senior Living

Brookdale Senior Living was established in 1978 and is headquartered in Brentwood, Tenn.

Telephone
Main : (855) 350-3800
Customer service : (877) 400-5296
Toll Free : (888) 221-7317
Fax :(615) 221-2289
Mailing address
111 Westwood Place, Suite 400
Brentwood, TN 37027
Website
brookdale.com

What you need to know about Brookdale Senior Living

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brookdale Senior Living

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Brookdale Senior Living customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kari Casey
Director, National Customer Relations
Secondary
Anna O’Neal
Division President of Health Care Services
Secondary
Anna O'Neal
Division President of Health Care Services
Chief Executive
Lucinda M. Baier
Chief Executive Officer

Frequently asked questions about Brookdale Senior Living

Call (877) 400-5296 or send a fax to (615) 221-2289.
Call the billing support helpline at (800) 383-9993.
Call the resident and family connection line at (877) 400-5296.
Brookdale offers several types of senior living options including:
  • Independent Living
  • Assisted Living
  • Memory Care
  • Skilled Nursing
  • Continuing Care Retirement Communities (CCRCs)
  • Rehabilitation Services
You can find a Brookdale community near you by:
  • Visiting the Brookdale website and using the community locator tool.
  • Call customer service at (877) 400-5296 for assistance.
During a tour of a Brookdale community, you can expect:
  • A guided visit of the facilities.
  • Information on the services and amenities offered.
  • Opportunities to ask questions and meet staff members.
  • A chance to observe daily activities and interact with current residents.
To schedule a tour, you can:
  • Fill out the request form on the Brookdale website.
  • Call the specific community directly.
  • Contact Brookdale’s customer service at (877) 400-5296 for assistance.
Costs vary depending on the type of care and the specific community. Factors influencing costs include:
  • Level of care needed.
  • Type of living arrangement (independent, assisted, memory care).
  • Additional services and amenities.
  • Location of the community.
Brookdale communities may accept certain types of insurance for specific services, such as rehabilitation and skilled nursing. Medicare may cover some healthcare services provided at Brookdale communities. It’s best to consult with the specific community for detailed information.
To provide feedback or file a complaint:
  • Contact the community's management directly.
  • Use the contact form on the Brookdale website.
  • Call customer service at (877) 400-5296.
  • Send a letter to the corporate office at Brookdale Senior Living, 111 Westwood Place, Suite 400, Brentwood, TN 37027.

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