Arby’s Restaurant Group, Inc. franchises the Arby’s brand. It operates more than 3,400 restaurants in eight countries and is a subsidiary of Inspire Brands, a multi-brand restaurant company based in Sandy Springs, Georgia. Inspire Brands also owns Buffalo Wild Wings, Sonic, Dunkin’, Baskin-Robbins, and Jimmy John’s.
How to reach a person at Arby’s
Main: (678) 514-4100
Customer service: (888) 805-7825
Toll-Free: (800) 599-2729
Arby's Responsiveness rating
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What you need to know about Arby’s
The company responds to most customer complaints in a satisfactory manner.
- Arby’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Arby’s with our insider guide or through our executive contacts.
- Arby’s customer service policies are standard. Here are our frequently asked questions about Arby’s.
Arby’s customer service response times
| Phone support | The (800) 599-2729 line is typically staffed Monday through Friday during standard business hours (Central time). |
| Email support | Arby’s does not publish a general customer service email address. Web-related issues can be sent to websupport@arbys.com. The standard escalation path is the executive contacts above, which generally respond within 2 to 5 business days when the email reaches a working address. |
| Live chat support | Arby’s does not offer live chat. The “contact us” page at arbys.com routes to a web form instead. |
| Social media | The brand’s @Arbys account on X is active and tends to acknowledge consumer complaints within a few hours during business hours, though the standard reply is a link to the feedback form rather than a direct resolution. The brand’s Facebook page is monitored less frequently. Direct messages on either platform are not a reliable substitute for the phone or the executive contacts. Access Arby’s social media accounts here. |
| Help center/FAQ | The arbys.com/contact-us page hosts an FAQ covering nutrition, menu, store hours, and gift cards. It does not handle individual complaints. The feedback form on the same page is the company’s main intake channel and typically generates an auto-reply, with a substantive response taking 3 to 7 business days when one arrives at all. |
How to resolve a problem with Arby’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Arby’s mailing address
3 Glenlake Pkwy
Atlanta, GA 30328
Arby’s loyalty program
Yes. Arby’s Rewards is a free digital program run through the Arby’s app and arbys.com. It works more like a digital coupon program than a traditional points system: members get app-only offers, weekly deals, a welcome reward, and occasional birthday offers. Sign-up is at arbys.com/rewards or through the app.
Arby’s social media channels
Arby’s executive customer service contacts
Primary Contact
Lou Beccarelli
Chief Operating Officer at ARCOP
3 Glenlake Pkwy
Atlanta, GA 30328
lbeccarelli@arcop.net
Alternative email: lbeccarelli@inspirebrands.com
Chief Executive
David Graves
Brand President
3 Glenlake Pkwy
Atlanta, GA 30328
dgraves@arcop.net
Alternative: dgraves@inspirebrands.com
Arby’s customer service policies
What is Arby's privacy policy?
Arby’s privacy policy explains what personal information the company collects through its website, app, and restaurants — including name, contact details, payment information, demographic data, and location — and how it shares that information with affiliates within the Inspire Brands family, service providers, and advertising partners. Consumers can request access to, correction of, or deletion of their data through Arby’s Privacy Center, by emailing privacy@inspirebrands.com, or by writing to Arby’s Legal Department, Privacy Counsel, 3 Glenlake Parkway NE, Atlanta, GA 30328. The full policy is at arbys.com/privacy-policy.
What are Arby's terms of use?
Arby’s terms of use govern access to arbys.com and the Arby’s app. The most important provision for a consumer with a complaint is the binding arbitration and class-action waiver: by using the site or app, customers agree to resolve disputes through individual arbitration rather than in court, except for matters eligible for small claims court. The terms also cover account responsibilities, intellectual property restrictions, third-party links, and content submissions. The full terms are at arbys.com/terms-of-use.
Arby’s self-service links
How do I submit a complaint or feedback to Arby's directly?
Use the feedback form at arbys.com/contact-us. It is Arby’s main intake channel for restaurant experience complaints, food quality concerns, and general questions. An auto-reply is automatic; a substantive response typically takes several business days.
How do I check my Arby's gift card balance or report a problem with a card?
Check a balance at arbys.com/gift-cards or by calling the automated balance line at (800) 699-5802. For a lost, stolen, damaged, or non-working card, submit the card number and details through the feedback form at arbys.com/contact-us. Gift cards never expire and have no fees.
Where do I get help with the Arby's app, Rewards account, or a missing offer?
Account, points, and redemption issues are handled through arbyshelpcenter.com. Delivery orders placed through arbys.com or the Arby’s app are fulfilled by DoorDash, and any refund or order issue on those deliveries has to go through DoorDash directly.
How do I find the nearest Arby's or check its hours?
The store locator at arbys.com/locations lists addresses, hours, phone numbers, and available services (drive-thru, dine-in, mobile ordering) for every U.S. restaurant.
Where can I find nutrition and allergen information for Arby's menu items?
Full nutrition and allergen data is at arbys.com/nutrition. The same page covers ingredient lists and lets users filter by dietary needs.
How can I contact Arby’s customer service?
Call (888) 805-7825.
How can I get a refund from Arby's?
Call Arby’s customer service lines at (888) 805-7825 or (800) 599-2729 to inquire about a refund.
How to get professional help with your Arby's problem
If you need help with Arby's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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