Arby’s Customer Service Contacts

Arby’s Restaurant Group, Inc. is the company that franchises the Arby’s Brand. It is part of the Inspire Brands family of restaurants, which is headquartered in Atlanta.

How to reach a person at Arby’s

Customer service:  (888) 805-7825

Toll-Free: (800) 599-2729

Arby's Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Arby’s

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Arby’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Arby’s mailing address

3 Glenlake Pkwy
Atlanta, GA 30328

Arby’s social media channels


Arby’s executive customer service contacts

Primary Contact
Lou Beccarelli
Chief Operating Officer
3 Glenlake Pkwy
Atlanta, GA 30328
[email protected]

Alternative email: [email protected]

John Kelly
Brand President
3 Glenlake Pkwy
Atlanta, GA 30328
[email protected]

Alternative email: [email protected]

Frequently asked questions about Arby’s

How can I contact Arby’s customer service?

What are Arby's customer service hours of operation?

Arby’s customer service is available from Monday to Friday from 9 a.m. to 5 p.m. Central time.

How can I get a refund from Arby's?

Call Arby’s customer service lines at (888) 805-7825 or (800) 599-2729 to inquire about a refund.

How to get professional help with your Arby's problem

If you need help with Arby's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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