Arby’s

Arby's Restaurant Group, Inc. franchises the Arby's brand. It operates more than 3,400 restaurants in eight countries and is a subsidiary of Inspire Brands, a multi-brand restaurant company based in Sandy Springs, Georgia. Inspire Brands also owns Buffalo Wild Wings, Sonic, Dunkin', Baskin-Robbins, and Jimmy John's.

Telephone
Main : (678) 514-4100
Customer service : (888) 805-7825
Free : (800) 599-2729
Mailing address
3 Glenlake Pkwy
Atlanta, GA 30328
Website
arbys.com

What you need to know about Arby’s

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Arby’s

Try self-service first

Use our proven resolution methods, or Arby’s’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Arby’s respond?

Phone support
The (800) 599-2729 line is typically staffed Monday through Friday during standard business hours (Central time).
Email support
Arby's does not publish a general customer service email address. Web-related issues can be sent to websupport@arbys.com. The standard escalation path is the executive contacts above, which generally respond within 2 to 5 business days when the email reaches a working address.
Live chat support
Arby's does not offer live chat. The "contact us" page at arbys.com routes to a web form instead.
Social media
The brand's @Arbys account on X is active and tends to acknowledge consumer complaints within a few hours during business hours, though the standard reply is a link to the feedback form rather than a direct resolution. The brand's Facebook page is monitored less frequently. Direct messages on either platform are not a reliable substitute for the phone or the executive contacts.

Access Arby's social media accounts here.
Help center/FAQ
The arbys.com/contact-us page hosts an FAQ covering nutrition, menu, store hours, and gift cards. It does not handle individual complaints. The feedback form on the same page is the company's main intake channel and typically generates an auto-reply, with a substantive response taking 3 to 7 business days when one arrives at all.
Verified contacts

Arby’s customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lou Beccarelli
Chief Operating Officer
Secondary
John Kelly
Brand President
Chief Executive
David Graves
Brand President

Arby’s customer service policies

Arby's privacy policy explains what personal information the company collects through its website, app, and restaurants — including name, contact details, payment information, demographic data, and location — and how it shares that information with affiliates within the Inspire Brands family, service providers, and advertising partners. Consumers can request access to, correction of, or deletion of their data through Arby's Privacy Center, by emailing privacy@inspirebrands.com, or by writing to Arby's Legal Department, Privacy Counsel, 3 Glenlake Parkway NE, Atlanta, GA 30328. The full policy is at arbys.com/privacy-policy.

Arby’s loyalty program

Yes. Arby's Rewards is a free digital program run through the Arby's app and arbys.com. It works more like a digital coupon program than a traditional points system: members get app-only offers, weekly deals, a welcome reward, and occasional birthday offers. Sign-up is at arbys.com/rewards or through the app.

Frequently asked questions about Arby’s

Call (888) 805-7825.
Call Arby's customer service lines at (888) 805-7825 or (800) 599-2729 to inquire about a refund.

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