American Addiction Centers
American Addiction Centers is a for-profit, privately held addiction treatment company headquartered in Brentwood, Tennessee, that operates residential and outpatient substance use disorder treatment facilities across eight U.S. states.
Telephone
Main : (888) 966-8152
Mailing address
500 Wilson Pike Circle, Suite 360Brentwood, TN 37027
Website
americanaddictioncenters.orgWhat you need to know about American Addiction Centers
The company responds to most customer complaints in a satisfactory manner.
- American Addiction Centers' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with American Addiction Centers with our insider guide or through our executive contacts.
- American Addiction Centers' customer service policies are standard. Here are our frequently asked questions about American Addiction Centers.
How to resolve a problem with American Addiction Centers
Try self-service first
Use our proven resolution methods, or American Addiction Centers’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does American Addiction Centers respond?
Phone support
American Addiction Centers operates a 24/7 admissions helpline at (888) 966-8152. For billing questions, call (800) 954-6522.
Email support
American Addiction Centers does not publish a general customer service email address. For media and PR inquiries, email mediarequest@contactaac.com. For billing disputes or complaints, write to legalteam@contactaac.com.
Live chat support
A virtual chat assistant is available 24/7 at americanaddictioncenters.org. Click the chat icon at the top of the page. Live admissions navigators are also available through the chat function around the clock. Note: the chat is not equipped for emergencies — call 911 in a crisis.
Social media
Help center/FAQ
American Addiction Centers does not operate a dedicated help center or FAQ portal. General information about treatment, admissions, insurance, and billing is available at americanaddictioncenters.org. You can also submit an online contact form at americanaddictioncenters.org/contact-us.
Verified contacts
American Addiction Centers customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Joy Sutton
Vice President, Brand and Communications
Secondary
Shelley Plemons
Senior Vice President, Strategy and Growth
Chief Executive
David Hans
Chief Executive
American Addiction Centers self-service links
American Addiction Centers' September 2024 cyberattack exposed the personal data of roughly 423,000 patients and employees, including social security numbers, medical record numbers, and health insurance information. A $2.75 million class-action settlement was pending final court approval as of April 20, 2026 — check aacsettlement.com for distribution updates and contact the settlement administrator, Kroll at (833) 754-8488 if you missed the March 23, 2026 claims deadline. Regardless of the settlement, place a credit freeze with Experian, Equifax, and TransUnion and monitor your health insurance statements for fraudulent claims.
American Addiction Centers customer service policies
The company collects personal information including your name, contact details, insurance information, and details about the condition you're seeking treatment for — phone and chat conversations may also be recorded. American Addiction Centers may share this data with business partners, service providers, and third parties for marketing purposes, and can disclose it to comply with legal process such as subpoenas or court orders. By using their sites you also agree to binding arbitration in Tennessee for any disputes, meaning you waive your right to sue in court. California residents have additional rights to request details on how their data has been shared. You can read the full policy at americanaddictioncenters.org/privacy-policy.
American Addiction Centers loyalty program
American Addiction Centers does not have a loyalty program.
Frequently asked questions about American Addiction Centers (AAC)
- Call the main line at (615) 732-1616 for general inquiries.
- For billing-related questions, call (800) 954-6522.
- Email mediarequest@contactaac.com for media-related inquiries, including print, radio, or television interviews.
- For immediate assistance, call the American Addiction Centers 24/7 Helpline at (888) 987-1784.
If you have a billing issue call the financial department at (800) 954-6522.
If you think you qualify for a refund or have billing-related questions, contact customer service at (888) 966-8152 or the billing-specific line at (800) 954-6522.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 17, 2017. Updated May 6, 2026.