American Addiction Centers Customer Service Contacts

The company collects personal information including your name, contact details, insurance information, and details about the condition you’re seeking treatment for — phone and chat conversations may also be recorded. American Addiction Centers may share this data with business partners, service providers, and third parties for marketing purposes, and can disclose it to comply with legal process such as subpoenas or court orders. By using their sites you also agree to binding arbitration in Tennessee for any disputes, meaning you waive your right to sue in court. California residents have additional rights to request details on how their data has been shared. You can read the full policy at americanaddictioncenters.org/privacy-policy.

American Addiction Centers’ September 2024 cyberattack exposed the personal data of roughly 423,000 patients and employees, including social security numbers, medical record numbers, and health insurance information. A $2.75 million class-action settlement was pending final court approval as of April 20, 2026 — check aacsettlement.com for distribution updates and contact the settlement administrator, Kroll at (833) 754-8488 if you missed the March 23, 2026 claims deadline. Regardless of the settlement, place a credit freeze with Experian, Equifax, and TransUnion and monitor your health insurance statements for fraudulent claims.

Multiple BBB complaints from 2024–2025 document a circular loop where patients are bounced between the billing line (800) 954-6522 and the director of revenue cycle with no resolution. Put your dispute in writing and send it by certified mail to legalteam@contactaac.com and to 500 Wilson Pike Circle, Suite 360, Brentwood, TN 37027. You can also file a complaint with American Addiction Centers’ integrity line at (855) 355-2079 or your state insurance commissioner if insurance reimbursement is involved.

American Addiction Centers does not publish a standard partial-stay refund policy, but BBB complaints show patients have been billed for days they were not present. Request an itemized bill in writing from the billing department and compare it against your admission and discharge dates. If you get no response within 14 days, escalate in writing to the facility’s executive director and copy American Addiction Centers’ corporate office. Your state insurance commissioner or a consumer attorney can help if the dispute stalls.

A 2025 BBB complaint documents someone being contacted by five different people via phone, email, and text — using spoofed local numbers — after researching American Addiction Centers online. American Addiction Centers’ official inbound lines are (888) 966-8152 and (888) 987-1784; they do not list spoofed outbound calling as a standard practice. Report unwanted calls to the FTC at reportfraud.ftc.gov and notify American Addiction Centers’ integrity line at (855) 355-2079 to flag whether third-party lead generators contacted you without authorization. Do not give insurance or financial information to unsolicited callers.

A 2025 BBB complaint documents a patient whose property was destroyed at an AAC facility with no reimbursement offered. Submit a written claim to the specific facility’s administrator and copy American Addiction Centers’ corporate office. If you receive no response, file a BBB complaint. For higher-value items, small claims court in the county where the facility is located is an option.

American Addiction Centers’ own terms state that insurance verification at admissions is a quote only — not a guarantee of payment. Request your insurer’s Explanation of Benefits to see what was approved or denied, and ask American Addiction Centers for an itemized bill. If a claim was denied that American Addiction Centers told you was covered, file a formal appeal with your insurer; your state insurance commissioner can help if the insurer is unresponsive. Document who told you what at admissions — dates and names — in case you need to escalate to your state attorney general.