Is this a scam? A surprise “foreign transaction” fee

Joanna Au bought roundtrip plane tickets to Hong Kong through Singapore Airlines’ website. Even though the tickets were purchased in the United States, in dollars, she’s being charged a three percent “foreign transaction fee” by her bank. Au feels scammed.
Read more “Is this a scam? A surprise “foreign transaction” fee”

Is this a scam? Even a “cleared” check is never really cleared

Bob Dolan thought the $1,750 check he received from a stranger had cleared with his bank. He thought wrong — and now he believes he’s been scammed.

Has he?

Here’s the backstory: Dolan’s son wanted to sub-lease his apartment and decided to post it on Craigslist, the popular online classified site.
Read more “Is this a scam? Even a “cleared” check is never really cleared”

The smarter consumer: 5 incredibly stupid things customers do online

I handle customer complaints for a living – the good, the bad and sometimes, the incredibly stupid.

Let’s talk about the incredibly stupid for a minute. When it comes to online transactions, I’ve seen it all. I’ve seen outrageously dumb behavior that could have easily been prevented and that cost customers thousands of dollars.
Read more “The smarter consumer: 5 incredibly stupid things customers do online”

What’s your problem? A few small problems with Casual Male XL

Question: I have two small problems with Casual Male XL that I was hoping you could help me with.
Read more “What’s your problem? A few small problems with Casual Male XL”

Insurance doesn’t have “appetite” for consumer protection

Thinking of a career in consumer advocacy?

You might want to think again.
Read more “Insurance doesn’t have “appetite” for consumer protection”