This is what happens when your cruise line takes your airline refund

Can a cruise line keep a refund that an airline intended to give to a passenger?

That’s the question that Susan Swartz is asking after her recent experience. On the flight home from her Russian river cruise, she took an involuntary seat downgrade. But the cruise line took the $578 refund meant to compensate her for the uncomfortable inconvenience. Read more “This is what happens when your cruise line takes your airline refund”

An injury forced me to leave the cruise. What happened to my $ 62,000 claim?

Getting hurt on a cruise can lead to sky-high medical bills, missed adventures and other expenses. Virginia Casady knows. Last year, she suffered a terrible injury aboard the Viking Sun. That injury led to a sudden, premature end to her 120-day, $80,000 round-the-world cruise. Read more “An injury forced me to leave the cruise. What happened to my $ 62,000 claim?”

Surprise! You’re on the Do Not Sail list. Now what?

Norwegian Cruise Line just informed Christie Cook that she has been added to its Do Not Sail list. In other words, she’s banned from cruising with NCL and its affiliated lines — forever. And she says the company will not tell her why. However, the details of her case provide strong clues for her banishment. Read more “Surprise! You’re on the Do Not Sail list. Now what?”

This is what can happen when you fly on the day of your cruise

Maybe you’ve chosen to fly on the day of your cruise and things went off without a hitch. But for Tom Watson and his wife, that’s a gamble they lost. A series of fiascos led Watson to arrive at the cruise terminal without a passport — for a journey to Cuba. With just minutes to look for the document, time ran out and they missed the cruise. Read more “This is what can happen when you fly on the day of your cruise”

She was forced to cancel the cruise. So why did she get a last minute invite?

Katherine Yasgar says she was forced to cancel her cruise after the cruise line refused to confirm a much-needed request. But what happened on the day the cruise set sail was even more infuriating.
Read more “She was forced to cancel the cruise. So why did she get a last minute invite?”

Help! I’m being limited to 15 booze drinks per day on my Princess cruise

If you buy an unlimited alcoholic beverages package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.

Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett. Read more “Help! I’m being limited to 15 booze drinks per day on my Princess cruise”

This is what happens when you’re kicked off your cruise

Could you be accused of a crime, convicted and kicked off your cruise without any supporting evidence?

Halfway around the world, Elaine Chan discovered the answer to that question is yes. She and her husband were recently summarily ejected from their Holland America cruise in Helsinki. The captain accused Chan’s 65-year-old husband of assaulting a crew member. He then ordered the shocked couple to gather their belongings and get off his ship. Read more “This is what happens when you’re kicked off your cruise”

This is what happens when you miss your cruise home

What happens when you miss your cruise home from Cuba — or anywhere else for that matter? Kevin Rohrer can tell you.

During a recent cruise on the Norwegian Sky, Rohrer and his girlfriend missed the ship’s reboarding deadline by two hours. The boat sailed home without the couple, and they suddenly found themselves stranded on the island. Read more “This is what happens when you miss your cruise home”

This is what happens when you miss your cruise without a passport

Maybe you’ve taken an international cruise without a passport and it was smooth sailing all the way. But you might want to consider Earl Wentzel’s troubling tale before booking your next maritime adventure. Read more “This is what happens when you miss your cruise without a passport”