Here is what not to do when a host cancels your reservation at the last minute

When a vacation rental host cancels your reservation at the last minute, what should you do?

That’s the dilemma that confronted Wendy Wang after the host of her planned Airbnb rental in Melbourne, Australia, suddenly canceled. With just days before their intended trip, she and her husband quickly scrambled to find alternative accommodations. Unfortunately, rebooking confusion led the couple to confirm a replacement property $3,000 more expensive than their original budget.

Now the Wangs want Airbnb to refund that $3,000. Read more “Here is what not to do when a host cancels your reservation at the last minute”

I need to cancel my Groupon Getaway. Can I get a refund?

Joan Johnson-Roegner needs to cancel her Groupon Getaway. Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible. So why is she stuck with an unusable tour — and is there anything my fearless crew of advocates can do to help her? Read more “I need to cancel my Groupon Getaway. Can I get a refund?”

Do you need to pack your own pillow when you travel?

Why do frequent travelers pack their own pillows?

“Because I don’t like putting my face on something that has been used for God knows what,” says Paula Miller, a retired teacher who lives in Kitty Hawk, North Carolina. “I have an aversion to any pillow that isn’t mine. I would much rather give up the space of one outfit to get a good night’s sleep.” Read more “Do you need to pack your own pillow when you travel?”

Here’s how to score a free airline upgrade

Be honest – you stopped playing the airline upgrade game a long time ago.

And for good reason. Airlines demanded way too much in exchange for a slightly more comfortable seat: unquestioning brand loyalty, an encyclopedic knowledge of their arcane and constantly changing loyalty program rules, or a briefcase full of cash. Read more “Here’s how to score a free airline upgrade”

How can this vacation rental damage be my problem?

After an extended stay in the City of Lights, a truly unpleasant “Paris Attitude” blindsided Margaret McNamara. At checkout, the French real estate management company accused her of vacation rental damage she didn’t cause.

Now McNamara is asking who really is responsible for this vacation rental’s giant repair bill? Read more “How can this vacation rental damage be my problem?”