It was another spectacular year for Elliott Advocacy!

It was another spectacular year for Elliott Advocacy. We exceeded every goal we set in 2019, thanks to you!

✓ We had nearly 11,000 cases, up 55 percent from last year. 

✓ Page views jumped by 33 percent, to more than 13 million. 

✓ We ended the year with nearly 27,000 newsletter subscribers, up more than 10 percent. Read more “It was another spectacular year for Elliott Advocacy!”

How Enterprise determines if you damaged a rental

Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

But something interesting has happened lately. The complaints have slowed to a trickle.

Why? (#5: Counting down the top articles of 2019)
Read more “How Enterprise determines if you damaged a rental”

Here are the important differences between a vacation waiver and travel insurance

There are many differences between travel insurance and a vacation waiver. Christopher Benson learned about those differences in a hard way.

When Benson and his wife, Betty, planned a trip to Paris, Orbitz offered them a “vacation waiver” option that looked a lot like travel insurance. But it wasn’t. So when the Bensons tried to invoke the waiver, it didn’t work as they expected. Lufthansa would not refund their tickets from Chicago to Paris. Read more “Here are the important differences between a vacation waiver and travel insurance”

This is why the bad service you get is your fault

Bad service is your fault. If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay, you don’t have to look too far for the reason. Just find a mirror.

At least that’s what travelers like Gene SirLouis, a manufacturer’s representative from the District, believe. “We want everything cheaper and cheaper and cheaper,” he says. “That’s why the size of an average airline seat is smaller than the size of an average human. We have to take some of the blame.” Read more “This is why the bad service you get is your fault”

What is the weirdest thing you’ve ever seen on a flight?

What’s the weirdest thing you’ve ever seen a passenger do on a flight?

If you said, “Change into pajamas midflight,” then maybe you were on my red-eye from Orlando to Frankfurt, Germany, during which a passenger disappeared into the restroom and emerged in a nightgown. Read more “What is the weirdest thing you’ve ever seen on a flight?”