This is why the bad service you get is your fault

Bad service is your fault. If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay, you don’t have to look too far for the reason. Just find a mirror.

At least that’s what travelers like Gene SirLouis, a manufacturer’s representative from the District, believe. “We want everything cheaper and cheaper and cheaper,” he says. “That’s why the size of an average airline seat is smaller than the size of an average human. We have to take some of the blame.” Read more “This is why the bad service you get is your fault”

What is the weirdest thing you’ve ever seen on a flight?

What’s the weirdest thing you’ve ever seen a passenger do on a flight?

If you said, “Change into pajamas midflight,” then maybe you were on my red-eye from Orlando to Frankfurt, Germany, during which a passenger disappeared into the restroom and emerged in a nightgown. Read more “What is the weirdest thing you’ve ever seen on a flight?”

This is how to get great airline service

Want to get great customer service even from the airlines? Use your “pleases” and “thank yous” – and don’t expect too much.

You can score excellent service, even in the worst conditions, by understanding your airline, minding your manners and taking care of a few basics.

Read more “This is how to get great airline service”

Will your travel insurance cover you when you need it?

If you think your travel insurance policy will cover you on your next trip, you might want to take another look. Travel insurance doesn’t cover everything. Truth be told, it might not cover anything.

The list of exclusions is long and includes everything from pregnancy to scuba diving. When you buy travel insurance, it’s important to make sure you understand what it does — and doesn’t — cover. Don’t wait until the last minute to review your policy. By then, it may be too late. Read more “Will your travel insurance cover you when you need it?”

Warning: Here’s where you’ll find the most fake hotel reviews

More than one-third of online hotel reviews are fake, new research from fraud detection company Fakespot suggests. The troubling study of phony hotel reviews also shows that you’re more likely to be fooled in some American cities than others. Read more “Warning: Here’s where you’ll find the most fake hotel reviews”