Need help with Quest Diagnostics? Here’s what our research team can do for you

Before today, we didn’t know the names, numbers and email addresses for the customer service executives at Quest Diagnostics. But then George Fornero asked our team for help with a Quest Diagnostics case. And now we do.

Actually, I should say before today those names weren’t public. But we have an amazing research team, capable of finding the company employees whose names and contact information are a closely guarded secret: the executives who handle customer service problems. Read more “Need help with Quest Diagnostics? Here’s what our research team can do for you”

How can you avoid a bad hotel room?

What can you do to avoid being assigned a bad hotel room?

For Michael Rewers, he knows that he increases his chances of avoiding a bad hotel room by staying away from “free stay” vouchers – and at least one four-star hotel.

Rewers, who frequently travels as a sales rep for a European energy company, recently tried to redeem a hotel coupon for a weekend at an upscale hotel in Warsaw. “Big mistake,” he recalls. (reprint) Read more “How can you avoid a bad hotel room?”

I need your help. Should I delete this story?

Remember that article about the resume scam I fell for? Someone wants me to take it down. I need your help. Should I delete the story?

Come to think of it, there are several articles on this site that people want me to remove. And I’m not just talking about the ones people disagree with, like the one about losing my LastPass password.

I’m not deleting that one, by the way, so don’t get your hopes up. Read more “I need your help. Should I delete this story?”

How to get a refund from Airbnb during the pandemic

Elena Lopez wants to know how to get a refund from Airbnb during the pandemic. She had to cancel her stay in London and thought she could get her money back. Is getting an Airbnb refund impossible? (reprint – last updated Sept 8)
Read more “How to get a refund from Airbnb during the pandemic”

Here it is: the bad parent’s guide to travel

Last week some of you called for my head after I disclosed that my teenage daughter threatened to hack my computer. Why, the nerve of that girl! One commenter, who demanded that I delete the offending story, scolded me for being a bad parent.

My response? That’s not bad parenting. Read more “Here it is: the bad parent’s guide to travel”

Help! My LastPass login doesn’t work. What’s the fix?

Before passwords got complicated, and before the massive data breaches scared the living daylights out of us, LastPass was the perfect app for remembering my login information. It stored all of my passwords on my laptop and recalled them securely whenever I needed them.

Until one day, it didn’t. Read more “Help! My LastPass login doesn’t work. What’s the fix?”

If the coronavirus ruined your travel plans, this is what you need to know

If the coronavirus ruined your travel plans and you got stuck with a bill, you’re not the only one.

Since this crisis brought the travel industry to a halt, we’ve received more pleas for help than ever. Travelers need guidance navigating the complicated, ever-changing, and often confusing cancellation and refund policies created during the pandemic.

As we approach the six-month mark of the coronavirus crisis, here’s what you need to know about those cancellation policies — so you don’t end up taking a financial hit.
Read more “If the coronavirus ruined your travel plans, this is what you need to know”

Money talks: How one small change in my personal finance led to a big discovery

In a confessional blog post that shocked some of you last week, I told you about how a company called BLD Resume conned my son out of almost $500. I also shared some small but important changes in my personal finances that will ensure no one rips us off again. I have an update that might surprise you as much as the original story. Read more “Money talks: How one small change in my personal finance led to a big discovery”

This is how to avoid the BLD Resume scam

With the unemployment rate above 10 percent, it makes sense to freshen up your resume now. But before you do, beware of what some have called the BLD Resume scam, which my son fell for and which ended up costing me almost $500. Read more “This is how to avoid the BLD Resume scam”

Why do we need consumer advocates?

Douglas Quara wants to know why we need consumer advocates — and maybe you do, too.

“I love that you help people,” he wrote in an email. “But why does it take involving someone like you, who has the power of the mighty sword — and can reach a large audience to shame large corporations — for those wronged to be vindicated and made whole?” Read more “Why do we need consumer advocates?”