Congratulations! You won $10,000 by reading the fine print!

After Donna Andrews booked her vacation to London, she did what any self-respecting home economics teacher would: she found a sensible travel insurance policy. Then she read all of the fine print. That’s when she got quite a shock. Read more “Congratulations! You won $10,000 by reading the fine print!”

This all-inclusive resort is missing something really important

Sara Hernandez recently found something critical missing from the all-inclusive resort she booked on Priceline: the inclusive part. After booking the Sheraton Buganvilias All-Inclusive Resort in Puerto Vallarta, she received a confirmation for the Sheraton Buganvilias Convention Center. Her rate included a room — but nothing more.

Now Hernandez wants Priceline to confirm her reservation for an all-inclusive vacation, as advertised. So why is the company blaming the problem on Hernandez? Read more “This all-inclusive resort is missing something really important”

He bid on an upgrade and won. Then the surprise $ 1,620 bill arrived

Thomas Ansberry bid on an upgrade for his recent Icelandair flight from Cleveland to Reykjavik, Iceland. But he paid a lot more than he expected and now wants us to help him get a refund. Read more “He bid on an upgrade and won. Then the surprise $ 1,620 bill arrived”

This is how dual citizenship caused American Airlines to deny her boarding

Leon Razzon’s daughter Lora has dual citizenship. This caused a giant problem on her recent international flight. Razzon is convinced that his daughter was improperly denied boarding on a flight to Turkey. Now he wants American Airlines to pay. But is that a reasonable request? And why hasn’t Lora contacted us with this dilemma? Read more “This is how dual citizenship caused American Airlines to deny her boarding”

This is what happens when you lose your passport — on a flight

If you lose your passport on an international flight, many unpleasant things will happen to you. Albertina Chen knows. Here’s her story.  Read more “This is what happens when you lose your passport — on a flight”