Was this car rental insurance really mandatory? I want a refund!

Silvia Restelli wants to know if car rental insurance is mandatory or not. And if it isn’t, she wants a $500 refund from Dollar. Read more “Was this car rental insurance really mandatory? I want a refund!”

My flight was canceled. Can I get a refund on the change fees?

When Mary Herring’s Thanksgiving flight was canceled, she assumed the change fee she had to pay was a misunderstanding between her and the airline.

It wasn’t. Read more “My flight was canceled. Can I get a refund on the change fees?”

This is what happens when you lose your passport — on a flight

If you lose your passport on an international flight, many unpleasant things will happen to you. Albertina Chen knows. Here’s her story.  Read more “This is what happens when you lose your passport — on a flight”

Did he just get snagged in a car rental scam?

Did Tom Cunard just get snagged by a car rental scam? He wants to know after he reserved an Audi A4 through Hertz via Expedia. When he picked up the car in Edinburgh, Scotland, he discovered that the price had almost doubled from the original quote. Read more “Did he just get snagged in a car rental scam?”

Is there really a way to get out of a timeshare?

Getting into a timeshare is easy. Getting out of a timeshare isn’t. Read more “Is there really a way to get out of a timeshare?”