This TripAdvisor website error should be easy to fix. It isn’t.

When is a Holiday Inn actually a Rodeway Inn? When you’re booking on TripAdvisor, that’s when. At least that’s what Thomas Burgei discovered when he tried to make a reservation through the site and encountered a TripAdvisor website error that he couldn’t resolve. Read more “This TripAdvisor website error should be easy to fix. It isn’t.”

This is what happens when you give an iPad thief your home address

An elaborate PayPal scam recently led an iPad thief directly to Steven Sanderson’s front door. The brazen predator came disguised as a friendly eBay customer willing to purchase the digital device from Sanderson for $650. And it was weeks before the fraudulent nature of this transaction became clear.

Now Sanderson’s iPad is gone and so is the money he made by “selling” it. He blames PayPal for this fiasco and wants our help getting his $650 back. But who really is responsible here? Read more “This is what happens when you give an iPad thief your home address”

He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list

Neil Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list. Read more “He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list”

How to make the most out of the best rate guarantee? Not like this

Think the Best Rate Guarantee on a third party website will protect you if a hotel drops its rates post-booking? If so, you’ll definitely want to read about Jackie Ng’s frustrating battle with Hotelscom. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay.

So why did Hotels reject her Best Rate Guarantee request for a $1,000 price reduction? The surprising reason might leave you as bewildered as Ng. Read more “How to make the most out of the best rate guarantee? Not like this”

Budget made a $426 mistake! Why do I have to pay for it?

Eileen Wendorf says a Budget mistake caused her to pay twice for the same car rental. She wants her money back. But there’s a big problem with her discovery — it occurred nearly seven months after she returned the car.

Now she’s asking the Elliott Advocacy team to convince Budget of its expensive billing error and retrieve her $426 refund. Can we do it? Read more “Budget made a $426 mistake! Why do I have to pay for it?”