Warning: Here’s where you’ll find the most fake hotel reviews

More than one-third of online hotel reviews are fake, new research from fraud detection company Fakespot suggests. The troubling study of phony hotel reviews also shows that you’re more likely to be fooled in some American cities than others. Read more “Warning: Here’s where you’ll find the most fake hotel reviews”

These cruise itinerary changes ruined my trip! I want a refund

The cruise itinerary changes on Iris Fennel’s recent Baltic Sea journey completely ruined her trip. She says Norwegian’s Breakaway sailed right past three out of five of its scheduled ports of call. Based on that ratio, Fennel has calculated NCL should give her a 60 percent cash refund.

But does the cruise line owe Fennel anything for these changes to the itinerary? Read more “These cruise itinerary changes ruined my trip! I want a refund”

He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list

Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list. Read more “He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list”

Is it wrong to use reward points awarded to you by mistake?

If your loyalty program awarded you $140,000 in reward points by mistake, would you start spending them?

Well, If you’re Robert Shaw, the answer is yes. He found that giant bonus in his Expedia rewards account and quickly booked himself a flight to see the world. But then the Expedia security team contacted Shaw to, ahem, discuss the error, and he developed some second thoughts.

Now he wants the Elliott Advocacy team’s help. But for what? Read more “Is it wrong to use reward points awarded to you by mistake?”

Budget made a $426 mistake! Why do I have to pay for it?

Eileen Wendorf says a Budget mistake caused her to pay twice for the same car rental. She wants her money back. But there’s a big problem with her discovery — it occurred nearly seven months after she returned the car.

Now she’s asking the Elliott Advocacy team to convince Budget of its expensive billing error and retrieve her $426 refund. Can we do it? Read more “Budget made a $426 mistake! Why do I have to pay for it?”