Is outsourcing good for travelers?
If you think the outsourcing and off-shoring of American jobs has gone too far, you might think twice before flying on United Airlines.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Should I help passengers with their United Airlines “zero” fares?
At 2:47 p.m. today, I received the first email from reader Nancy O’Neill. She wanted to know if a “zero” fare she’d just found on the United Airlines website would be honored. I’m sure it won’t be the last one.
The one thing every good customer forgets? You’ll never guess
You’re a smart consumer. Otherwise you wouldn’t be reading this.
Is it finally safe to take a cruise?
If you’re one of the 303 million Americans who won’t take a cruise this year, you might want to reconsider your vacation plans. This may be the time to head out to sea.
Why the travel crowd is smarter than you — or me
Go on, follow everyone to the beach this weekend.
Are loyalty programs worth belonging to?
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Airline fees are out of control — but who can stop them?
No two ways about it: The travel industry loves fees. Airlines in particular.
What will your next rental car know about you? Everything
I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.
It’s time to ban the hotel minibar once and for all
If shelling out $10 for a small bag of M&Ms makes you feel a little scammed, then you’ll love the hotel industry’s latest trend: closing its in-room minibars.
Do hotels lie about being “family friendly”?
Somewhere between a booster stool at the check-in desk and a DJ spouting profanities at the kids’ pool lies the definition of a “family-friendly” resort. No one seems to agree. Maybe it’s time we did.