I can’t believe you wrote that!

Nicola/Shutterstock
Nicola/Shutterstock

I just wrapped up a review of my August emails — and wow, what an awesome collection of complaints!

To recap, one of my email addresses experienced a total meltdown, holding more than 10,000 messages in a queue since January. I explain everything in this post. And here’s a synopsis of the September emails.

Elliott Advocacy is underwritten by Sodexo North America. Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at Sodexoinsights.com.

It’s worth repeating that there are many ways of reaching me, including social media, my primary gmail address, [email protected], or phone.

I answer as promptly as possible — when the technology works.

Here’s what I uncovered:

• Lots and lots of unresolvable complaints. For example, one reader wanted to know why his airline had invalidated his entire airline ticket after he canceled just the outbound leg. And “it’s an industry practice” didn’t go over very well with him. Let’s just say I’ve had a lot of ‘splainin’ to do, Lucy.

• Emails from two well-known travel industry personalities, one asking me to a call “immediately.” Uh, oops. “I’m having email trouble” didn’t seem to do much to improve the situation. The other person was mildly amused that it took seven months for me to reply to a message. Oh well.

• Lots of hate mail from US Airways and American Airlines insiders, accusing me of sabotaging their merger. No, my friends, you’ve done this to yourselves.

• Random tirades from loyalty program nuts, airline apologists and other misguided readers who just wish I’d stop writing about their beloved industry. Sorry, no can do. And by the way, thanks for reading my site.

I’m extra curious to see what July’s messages will look like. Stay tuned for a full report.