Good and evil at the TSA — and what to do about it

After a preposterously positive TSA screening experience before my flight from Hilo, Hawaii, to Maui last week, I get it. I know why the agency assigned to protect America’s transportation systems has a few fans — and an apologist or two.

The agents greeted my family with warm smiles at the screening area, asked my kids how they liked Hawaii, and then pointed us toward an empty conveyor belt. Hilo has what I like to call a “gotcha” screening setup, similar to the kind found at National Airport in Washington: you step through the magnetometer and then directly into one of those controversial full-body scanners.

If you want to opt out, you either have to make the decision before the screening process begins, or you’ll be microwaved.

The Hilo TSA agents were incredibly helpful and friendly, and they opened a second screening line — the one without the full-body scanner — for the whole family to walk through. They were patient. They even laughed at my son’s jokes.

Absurd as it may sound, the fact that I’m traveling with three young children apparently makes me less of a security risk. TSA doesn’t need me to go through a full-body scanner. But without kids, it’s either the machine or an “enhanced” pat-down.

So when I hear from travelers like Rose Yoakum who tell me about their horrific experiences with TSA screenings, I have some difficulty believing we’re talking about the same agency. Yoakum’s tale is dreadful in every way.

Flying out of Las Vegas a few weeks ago, she got into a disagreement with an agent over her carry-on liquids. Although she was polite, explaining that she had meant to check in the liquids, the screener took a different approach.

“The agent was like an in-your-face drill sergeant,” she says. “He was screaming orders at me continually, trying to humiliate me. It was demeaning.”

Instead of allowing her to go back and check her liquids, the agent “forced” Yoakum to remove the contents of her bag in plain view of the other passengers. Then another agent instructed her to throw all of her cosmetics away before she could pass through security. She says she was reduced to tears.

“There is no reason for this at all,” she told me.

She’s right; there’s no reason any screening should go like that. Ever.

Now just to be clear, it’s unreasonable to expect every TSA screener to take a personal interest in your family and make them feel like they’re waiting in line at the Magic Kingdom.

But drill sergeant? No.

You’re probably thinking I exagerrated when I referred to the TSA’s misdeeds as evil in my headline. But I wasn’t thinking of Yoakum’s trip through boot camp hell. I was thinking of the latest case against a TSA agent accused of raping a child, which is one of the purest forms of evil in the universe (see video, below).

How can an agency be so good … and yet so evil?

Some of you may think it’s naive, even unpatriotic, to be asking a question like that. After all, isn’t there good and bad in any large organization? And isn’t the TSA’s job so important that we shouldn’t second-guess what it does, at the risk of giving comfort to our enemies?

Respectfully, that’s nonsense. We have the right to a consistent screening experience by an organization of professionals, not by pedophiles and rapists. Hyperbole? Hardly. As my colleague at TSA News Blog, Lisa Simeone, noted, these incidents are so common, we could use a template to write them.

Anyone who thinks that questioning authority is unpatriotic, as some of my readers and colleagues have done from time to time, should familiarize themselves with the principles on which our country was founded. The right to speak your mind and to question authority is part of our heritage. To ask “why?” is the most patriotic thing I know to do.

You should try it sometime.

Speaking of America, we are about to elect a president, and whoever wins, one thing is clear: It’s business as usual for the TSA, a sprawling organization that many would argue has done as much harm as good to the people it’s supposed to protect.

It’s time to send a message to the newly elected president: We won’t take any more of the false choices and mission creep the TSA has confronted us with. We want reform, and we want it now.

Maybe the best way to do that is to opt out of the full-body scan en masse, which would force agents to conduct a time-consuming pat-down. Joining National Opt-Out Week is a good start, but personally, I believe every day you travel should be opt-out day.

It’s the only way to restore dignity to airport security and to ensure that the TSA is more good than evil.

surveys & polls

Underwritten by

Elliott Advocacy is underwritten by

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at,,, and

Elliott Advocacy is underwritten by Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by

Since its inception over three decades ago, G1G has continued to revolutionize the travel insurance industry by being the only aggregator to operate a customer portal, placing all of the user's primary needs in one place. We have continued to innovate and disrupt the market by reimagining the way travel insurance can be delivered to the end user in ways no competition can. Simply put, no one knows the market as well as its founders and no one else shares G1G values and mission.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit

Elliott Advocacy is underwritten by VisitorsCoverage

VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. Get insurance for your next trip at VisitorsCoverage.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

Send this to a friend