Downgraded because cats can’t fly in first class

Can cats fly in first class on Alaska Airlines? Beth Allen is about to find out. And she’s not going to like it. Read more “Downgraded because cats can’t fly in first class”

Broadsided by a $150 bill from Hertz

When Sharon Kaiser rents a car from Hertz, she has a written reservation for $525 including fuel and GPS. Why is she charged $675, and why won’t Hertz refund the difference? Read more “Broadsided by a $150 bill from Hertz”

After brain surgery, will Viking Cruises waive the cancellation penalty?

Joan Rohrer wrote us after her husband has a traumatic brain injury with brain surgery and a subsequent stay in rehab. You voted that we should take the case. Here’s what happened. Read more “After brain surgery, will Viking Cruises waive the cancellation penalty?”

What happened to my miles, Alaska Airlines?

Where have Katherine Martin’s miles gone? And will someone from Alaska Airlines help her find them? Read more “What happened to my miles, Alaska Airlines?”

My suitcase is missing – why won’t Turkish Airlines reimburse me?

Shan Forgham Newham’s suitcase goes missing for 15 days on a trip from Istanbul to Manchester, England. When he finally received it, it’s damaged and some of his possessions are missing. Why can’t he get any reimbursement from Turkish Airlines? Read more “My suitcase is missing – why won’t Turkish Airlines reimburse me?”