Author: Michelle Couch-Friedman

Michelle is the executive director of Elliott Advocacy. She is a consumer advocate, writer, SEO-lady, and psychotherapist who spends as much time as possible exploring the world with her family. You can contact her at Michelle Couch-Friedman. Follow us on Linkedin, Twitter and Facebook. Read more of Michelle's articles here.

This all-inclusive resort is missing something really important

By Michelle Couch-Friedman |

Sara Hernandez recently found something critical missing from the all-inclusive resort she booked on Priceline: the inclusive part. After booking the Sheraton Buganvilias All-Inclusive Resort in Puerto Vallarta, she received a confirmation for the Sheraton Buganvilias Convention Center. Her rate included a room — but nothing more.

Now Hernandez wants Priceline to confirm her reservation for an all-inclusive vacation, as advertised. So why is the company blaming the problem on Hernandez? Read more “This all-inclusive resort is missing something really important”

This is how dual citizenship caused American Airlines to deny her boarding

By Michelle Couch-Friedman |

Leon Razzon’s daughter Lora has dual citizenship. This caused a giant problem on her recent international flight. Razzon is convinced that his daughter was improperly denied boarding on a flight to Turkey. Now he wants American Airlines to pay. But is that a reasonable request? And why hasn’t Lora contacted us with this dilemma? Read more “This is how dual citizenship caused American Airlines to deny her boarding”

This is what happens when you lose your passport — on a flight

By Michelle Couch-Friedman |

If you lose your passport on an international flight, many unpleasant things will happen to you. Albertina Chen knows. Here’s her story.  Read more “This is what happens when you lose your passport — on a flight”

I lost $ 1,721 in the “TripAdvisor” long term rental scam

By Michelle Couch-Friedman |

TripAdvisor is not in the business of long term rentals, but Haley Cline was unaware of this fact. So when a friendly “TripAdvisor-approved owner” emailed her about a spectacularly discounted year-long beach rental, no alarm bells went off. The scam only came into focus after Cline sent her initial $1,721 deposit via Bitcoin to the online predator. Read more “I lost $ 1,721 in the “TripAdvisor” long term rental scam”

Can I get $ 10,000 for my United Airlines flight delay?

By Michelle Couch-Friedman |

After a lengthy flight delay on United Airlines, Joseph Baloun made a huge compensation request. He calculated that United Airlines owed him $10,000 in future travel credit for his unpleasant 16-hour delay.

But does United Airlines owe him anything at all? Read more “Can I get $ 10,000 for my United Airlines flight delay?”