If your travel agent makes a big mistake, do you have to pay for it?

Elizabeth Crandall’s travel agent made a big mistake — one that cost Crandall $920. That fact is not in dispute. But when Crandall asked the agency to cover the cost, the owner offered to pay only half.

Now Crandall wants our team to persuade this travel agent to pay for her entire mistake. Seems fair, right? Read more “If your travel agent makes a big mistake, do you have to pay for it?”

This is what happens when a cruise line makes a big pricing mistake (and you book it)

If a cruise line makes a huge pricing mistake, is it required to honor it?

Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.

Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable? Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”

Here it is: The most ridiculous vacation rental problem I’ve ever seen

Franklin Wu just experienced the most bizarre vacation rental problem I’ve ever seen.  He prepaid $9,000 for a four-month apartment rental in Switzerland. And although VRBO shared rentals aren’t allowed, suddenly in the middle of the night, the host made it clear she wasn’t leaving. So he did.

But why did VRBO let the host keep his $9,000?

Read more “Here it is: The most ridiculous vacation rental problem I’ve ever seen”

This is what happens when you give an iPad thief your home address

An elaborate PayPal scam recently led an iPad thief directly to Steven Sanderson’s front door. The brazen predator came disguised as a friendly eBay customer willing to purchase the digital device from Sanderson for $650. And it was weeks before the fraudulent nature of this transaction became clear.

Now Sanderson’s iPad is gone and so is the money he made by “selling” it. He blames PayPal for this fiasco and wants our help getting his $650 back. But who really is responsible here? Read more “This is what happens when you give an iPad thief your home address”