Why you should never report a credit card charge as fraudulent when it isn’t

Warning: Buyer’s remorse is never a valid reason to report a credit card charge as fraudulent. But that’s exactly what Philip Paul did when he came down with the post-purchase blues after he bought a vacation club membership. Now he wants to know if the Elliott Advocacy team can help unravel this mess. Read more “Why you should never report a credit card charge as fraudulent when it isn’t”

Is it wrong to use reward points awarded to you by mistake?

If your loyalty program awarded you $140,000 in reward points by mistake, would you start spending them?

Well, If you’re Robert Shaw, the answer is yes. He found that giant bonus in his Expedia rewards account and quickly booked himself a flight to see the world. But then the Expedia security team contacted Shaw to, ahem, discuss the error, and he developed some second thoughts.

Now he wants the Elliott Advocacy team’s help. But for what? Read more “Is it wrong to use reward points awarded to you by mistake?”

Surprise! You just got banned from flying. Now what?

Did you know that you can be banned from flying for a variety of reasons? Marko Kasic just discovered that threatening an onboard starvation strike to protest the cost of airline food is one of them.

Now Kasic wants the Elliott Advocacy team to defend his cause — but is that something we can do? Read more “Surprise! You just got banned from flying. Now what?”

This family got left on the dock! Is the cruise line responsible?

Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.

Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.

And once you hear the facts of her tale, you just might agree. Read more “This family got left on the dock! Is the cruise line responsible?”

Budget made a $426 mistake! Why do I have to pay for it?

Eileen Wendorf says a Budget mistake caused her to pay twice for the same car rental. She wants her money back. But there’s a big problem with her discovery — it occurred nearly seven months after she returned the car.

Now she’s asking the Elliott Advocacy team to convince Budget of its expensive billing error and retrieve her $426 refund. Can we do it? Read more “Budget made a $426 mistake! Why do I have to pay for it?”