Anakarina Alvarez has a highly unusual story to tell — one that includes lots of confusing twists and turns. She says her family had been eagerly looking forward to a tropical vacation aboard Norwegian Cruise Lines’ Gem. Unfortunately, those plans ended abruptly at embarkation when the cruise line denied boarding to her 11-year-old child. To add insult to injury, NCL refused the family’s $4,000 refund request, too.
Alvarez says NCL made a big mistake when it denied boarding their family’s dream cruise to her fully-vaccinated daughter. Now she wants our team to force the cruise line to admit its error and issue a refund and compensation.
But wait a minute!
The cruise line maintains it made no mistake — Alvarez’s daughter was not denied boarding in error. NCL requires all passengers to be fully vaccinated. And since children under 12 aren’t currently approved for any COVID vaccine, this 11-year-old couldn’t have been fully vaccinated.
Case closed. Or is it?