Can I fight an Avis loss of use claim after 7 months?

If Eric Geyer could retake his Arizona vacation, he’d do many things differently. He’d find out about the Avis loss of use policy when reserving his rental car. He would also check out the auto insurance coverage available through his Visa credit card. He’d carefully photograph the car at the beginning and end of his rental. Read more “Can I fight an Avis loss of use claim after 7 months?”

Bad behavior in business class — what did she spray?

Athos Sani’s flight on Air France stank — literally. He was the victim of someone else’s bad behavior in business class. As a result, he was forced to abandon his seat for the rest of the flight. He asked us for help with his complaint. But the resolution he wants doesn’t pass our advocate’s sniff test. Read more “Bad behavior in business class — what did she spray?”

Why can’t I get a refund for my involuntary downgrade?

Leah and John Tall book code-shared business class flights on British Airways. But their itinerary doesn’t provide the minimum connection time required during their return trip. They find themselves seated in economy class, and the airlines involved won’t refund their involuntary downgrade. Can our advocate help the Talls get their money back? Read more “Why can’t I get a refund for my involuntary downgrade?”

Will CSA refund her missed vacation rental in Kauai?

Andrea Stewart had one day left to decide. She had booked a stay in Kauai, but torrential rains were falling and the area was flooding. Should she cancel, or should she try to continue with her vacation? Read more “Will CSA refund her missed vacation rental in Kauai?”

She got a great Ticketmaster deal — for the wrong date

Susan Brett and her friend feel like they’ve swallowed a bottle of Felix Felicis (liquid luck). They’ve scored a Ticketmaster deal for hard-to-get tickets for “Harry Potter and the Cursed Child” for their upcoming visit to New York. But when they look at their email confirmation from Ticketmaster, they feel like they’ve been kissed by dementors. The Ticketmaster confirmation shows the wrong date — a time when they would not be in New York.

Can our advocate wave his magic wand and help Brett and her friend get corrected tickets? Read more “She got a great Ticketmaster deal — for the wrong date”