Christopher Elliott
There’s no air conditioning in my rental! Does Airbnb’s refund policy apply?
A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.
What is my LG serial number? I have 24 hours to find it or I’ll lose $500
After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn’t recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out the window?
Help! My cruise line requires a vaccination and now my credits are expiring
Can a cruise line require a COVID vaccination and keep your money if you don’t? As cruise lines loosen their requirements, here’s the answer.
The ultimate guide to taking a cruise in 2025
If you’re thinking of taking a cruise in 2025, you’re in good company. It turns out there are a lot of people in the same boat — both literally and figuratively.
British Airways canceled my flight and now it refuses to give me a refund
When British Airways cancels Carrie Christensen’s flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now it’s refusing to return all her money. Can it do that?
How to get your money back from a Zelle scam or accidental money transfer
Zelle, a peer-to-peer payment app, is under fire for enabling fraudulent transfers between customers and scammers. Here’s how to avoid falling for a Zelle scam.