Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

TAP Air Portugal cancels Mary Dexter's return flight from Lisbon to Boston during the pandemic. The airline issues a credit, but it expires.

Help! My TAP Air Portugal ticket credit has expired — or has it?

January 19, 2024December 19, 2022 by Christopher Elliott

She booked the wrong airport. Can she get a refund?

I booked the wrong airport — can I get a refund for my American Airlines ticket?

January 19, 2024December 14, 2022 by Christopher Elliott

Shirley Justice's Apple Watch, which she ordered from Amazon, doesn't work. Neither does the replacement watch Amazon sends her.

Amazon sent me a broken Apple Watch — twice. Now it won’t accept my return

January 19, 2024December 14, 2022 by Christopher Elliott

Shirley Justice’s Apple Watch, which she ordered from Amazon, doesn’t work. Neither does the replacement watch Amazon sends her. Now Amazon won’t take back the replacement watch. Can she get some justice?

If you lose your Apple AirPods on a flight, can you get them back? Here's how one American Airlines passenger found her missing earbuds.

Can American Airlines find my missing Apple AirPods?

March 25, 2024December 12, 2022 by Christopher Elliott

When Nancy Allen lost her Apple AirPods on an American Airlines flight from London to Chicago, she thought they were gone forever. Allen didn’t discover that the $169 earbuds were missing until the day after she landed, by which time it seemed too late.

Judy Lambert files an insurance claim with Chase Sapphire after canceling a snorkeling trip. Months later, she's still waiting for her $15,194

Hey Chase Sapphire Reserve, where’s my $15,194?

January 19, 2024December 5, 2022 by Christopher Elliott

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it.

Can you help me with this $80 cleaning charge from Lyft?

November 24, 2024December 5, 2022 by Christopher Elliott

How do you get a refund from Ticketmaster? For Jennifer Hu and her husband, the answer is: You can't.

How to get a refund from Ticketmaster

February 13, 2025December 5, 2022 by Christopher Elliott

How do you get a refund from Ticketmaster? For Jennifer Hu and her husband, the answer is: You can’t.

Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.

Will Viking cover her airfare cost after a surprise portable oxygen problem?

June 9, 2024November 28, 2022 by Christopher Elliott

Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.

Chances are, you're planning to travel somewhere during the summer of 2024. And you've probably also seen the polls that predict massive crowds and high prices.

The complete guide to summer travel in 2024

April 11, 2024November 21, 2022 by Christopher Elliott

Chances are, you’re planning to travel somewhere during the summer of 2024. And you’ve probably also seen the polls that predict massive crowds and high prices.

Home Depot kitchen with cabinets that are peeling.

My kitchen cabinets are peeling! Can Home Depot customer service help?

January 19, 2024November 14, 2022 by Christopher Elliott

Joslin Leasca’s kitchen cabinets are peeling, and she wants Home Depot customer service to refund the $17,822 she paid for them.

Christopher Elliott

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