Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

When the price of Lai Mun Yip's airline tickets doubles, she goes looking for a refund. But who has her money?

Help! The cost of my airline ticket doubled and now I can’t get a refund

January 19, 2024April 25, 2023 by Christopher Elliott

When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here's what to do.

What’s the Booking.com refund process? The company took my money!

March 27, 2025April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.

How to win your consumer dispute using the Elliott Method

January 19, 2024April 22, 2023 by Christopher Elliott

If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.

Forget everything you think you know about summer travel. All that talk about this being the busiest and priciest summer ever is nonsense.

A last-minute surprise for summer travel — and a warning

January 19, 2024April 20, 2023 by Christopher Elliott

The conventional wisdom about summer travel has been turned on its head in recent days. Knowing about this could save you a little money and a lot of trouble.

Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?

Tauck requires a COVID vaccine to cruise. I want a refund!

January 19, 2024April 18, 2023 by Christopher Elliott

Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?

Jackie Owens' home has a gas leak, according to Eversource Gas, her energy company. But that's wrong, and the error has cost her $222. Can she get her money back?

Eversource Gas says I have a leak. Do I have to pay this service bill?

January 19, 2024April 17, 2023 by Christopher Elliott

Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?

How many times does Whirlpool have to replace a defective stove? And what, if anything, does the installer owe you if things go wrong?

My Whirlpool stove is defective again. How do I get it fixed?

November 23, 2024April 16, 2023 by Christopher Elliott

Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.

Waiting for your passport? Here are some insider tips on what you need to do if you want to get your passport this summer.

Waited too long to get a passport? Here’s what to do

January 19, 2024April 14, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

My American Tourister luggage is defective. How do I get it fixed?

October 2, 2024April 10, 2023 by Christopher Elliott

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?