TSA watch: They’re looking for the wrong thing – and congratulating themselves for it
They say imitation is the sincerest form of flattery.
Christopher Elliott
A “little dent” in my Enterprise rental adds $500 to my car rental bill
Carri Schoeller is charged an extra $500 after she returns her rental car to Enterprise. The reason? There’s a small scratch on the bumper. Didn’t they say little scratches don’t count? Yeah, but talk is cheap.
Case dismissed: Canceled our tour after a hurricane — how ’bout a refund?
When hurricane Irene plowed through the Northeast late last summer, she didn’t just leave half of New England underwater. The storm also ruined a vacation or two, including the tour of Niagara Falls Jim Allendoerfer had set up for his fiancee and her family.
Ridiculous or not? Airlines charge fees to use my credit card
When it comes to airline fees, you’ve probably stopped asking yourself, “What’s will they think of next?”
Is this enough compensation? My airline ticket is “illegal” and all they’re offering is a voucher
When you buy an “illegal” airline ticket — which is to say, a ticket that violates a carrier’s booking rules — the penalties can be severe. It’s not uncommon to have your frequent flier account suspended or for your travel agent to receive a debit memo, demanding the fare difference.
TSA watch: Are screeners preying on sick passengers?
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
The Travel Troubleshooter: Airline won’t refund my ticket after my husband dies
After Ursula Maul’s husband passes away suddenly, she tries to get a refund for his nonrefundable ticket. But neither her online agency, nor her airline, will help her. Does she have any other options?
Ridiculous or not? Hotels eye airline-like rebooking fees
I’m always on the lookout for new fees, so when Katherine Walton emailed me about her recent stay at the Chateau Timberline, a hotel in Packwood, Wash., she had my attention.
Is this enough compensation? Rescued from Spirit’s fare club, but still unhappy
Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.
Are new fee disclosure rules any good?
Search for a flight between Washington and Los Angeles on United.com and you’ll find a notice posted high above the fares saying, “Additional baggage charges may apply.”