David Sadowski and his wife missed their flight because of brush fires in Tampa. They lost their original tickets, and had to buy new tickets that cost significantly more.
When Cary Hodous’ wife falls ill before a trip, she cancels her flight. United Airlines refuses to refund her nonrefundable tickets. Are they lost forever?
Jessica Oelcher booked a stay at the Hard Rock Hotel in Cancún. She had to cancel the trip and was told that her $1,900 prepayment was refundable, less a $600 penalty. But, she didn’t receive the refund. Can we help her obtain her refund from the Hard Rock Hotel?
Kristin O’Brien and her family booked nonrefundable tickets from New York to Lisbon on TAP Air Portugal. Now, she can’t make the trip for medical reasons.
While in Spain, James Genden rents a car from Avis. He declines the Collision Damage Waiver (CDW) coverage, but Avis charges him for it anyway. Can Genden get his money back?
Over Labor day weekend, Katie Adams rents a car from Ausby Car Rentals. The company requires a refundable $200 security deposit. Adams returns the car, and Ausby acknowledges that she is due a refund but won’t give it to her. Can we help Adams get back her security deposit?
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class seats.
Susan Nordstrom Lopez prepaid for two seat upgrades on a United Airlines flight to London. The upgrade didn’t come through, and neither did her refund. Can our advocates help her obtain her refund from United Airlines?
Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction.
After a disastrous cruise, Norwegian Cruise Line (NCL) issued $2,500 in vouchers to Jaihar Murli and his family. But the certificates expired after a year, as they usually do.
Joal Miller contacted us several months ago, asking how to find the best prices for airfare.
The FAQ section of our website contains information about searching for the lowest airfare, and was a resource available to Miller.
Krisztina O’Reilly flew round-trip from Cleveland to Budapest, but she missed her connecting flight and had to pay $2,500 for a new ticket to get home.
After Hawaiian Airlines canceled their flight, Victoria Wasserman and her family spent over $500 for food and hotel accommodations. Wasserman sought full reimbursement from Hawaiian Airlines, but it would pay only half of the cost.
Joyce Jordan and her husband booked a trip online. Sadly, Jordan’s husband died before the trip and outside the cancellation and refund time period. She’s hoping for a refund. Can we help Jordan recover any of her money?
Laurie Mankin and her husband have tickets on American Airlines to Puerto Vallarta, Mexico. A travel delay and a resulting transfer to a different arline leaves them stranded in Mexico City. Mankin incurs costs to stay overnight, and has to buy new tickets to get to Puerto Vallarta. Neither airline will reimburse her. Can we help Mankin obtain a refund?
Alyson Marlin and her husband were rerouted mid-trip, from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags. Marlin claimed $750 in reimbursable expenditures for both the bags. But Airberlin would only compensate Marlin for less than half of her claim.
Chen Cheng books Air Canada tickets for his girlfriend and himself, but cancels them within 24 hours. Air Canada refuses to cancel the tickets because of an exception to the 24-hour rule. Since when is the 24-hour reservation requirement limited by an exception?
Robert McCann wants the same Amtrak fare he’s enjoyed for the last 25 years. He’s upset that the price had almost doubled. Is there anything that we can do for him?
Jo Peckinpaugh and her husband were looking forward to a relaxing Caribbean cruise. Then their flight was canceled and they couldn’t make it to the ship on time. Can we help save their vacation?
Marianne Aksamit thought she would save a few bucks in credit card transaction fees by using a check to pay for her vacation rental through Globe Homes and Condos. As it turns out, that decision cost her $1,500.
Michael German’s son rented a car through Orbitz, at Fox-Rent-a-Car in Mexico. Fox didn’t identify the driver of the car in its contract. And then it overcharged his son for insurance that didn’t even cover the driver. Can we help German with a refund?
When American Airlines cancels a flight midway through the outgoing segment and promises a refund for a trip in vain, shouldn’t American actually issue a refund? Lisa Davisson would like to know.
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Patty Otten had a Southwest voucher for a 50 percent flight discount for up to eight travelers. When she redeemed it, only one traveler received the discount. And Southwest wouldn’t apply the credit to the remaining travelers. Can we help Otten get Southwest to apply the voucher to the other travelers?
After Keith Murphy checked out of his Marriott hotel room, he was charged a $250 fee for smoking in his room and $43 for taxes on the fee, but there wasn’t any smoking in the room — so why is Marriott billing him?
Charles Brown and his partner booked a villa in St. Thomas, Virgin Islands, through HomeAway. Brown’s girlfriend emailed a person claiming to be the “owner” of the villa and eventually agreed on a $6,300 price.
Can you guess what happened next?
When Mary Rush booked and paid for an Airbnb accommodation, she received a receipt that she had paid in full for the reservation. Except she hadn’t. When does paid in full mean that you’re not paid in full?