These Enterprise traffic-ticket fees are too high! Can you help me lower them?

When Wendy Osterweil receives a surprise bill for a traffic fine from Enterprise, she wonders if she’s being overcharged. Our advocates try to find out.
Read more “These Enterprise traffic-ticket fees are too high! Can you help me lower them?”

British Airways lost my luggage for six days. I deserve full compensation.

Susan Spiewak had the not-uncommon experience of having her delayed baggage fail to follow her properly on a recent trip to the British Isles. Fortunately British Airways did not lose the luggage. It only failed to forward it properly in advance per her itinerary, despite many wasted minutes on the phone.
Read more “British Airways lost my luggage for six days. I deserve full compensation.”

Now how am I supposed to get back home?

When Dynamic Airways suddenly stopped flying from Fort Lauderdale, Fla., to Caracas, Andres Montagnani was left wondering how to get home — and how to get his money back. Read more “Now how am I supposed to get back home?”

Why can’t I use my Aeroméxico vouchers for spring break?

Theresa Lies’ son wants to cancel his trip to Mexico because of Zika fears. Can our advocacy team help him? Read more “Why can’t I use my Aeroméxico vouchers for spring break?”

Two new phone lines and $2,000 extra on my bill? What gives, Sprint?

Sprint billed Kathleen Schaum for phones she didn’t order. Can our advocates help her get this straightened out?
Read more “Two new phone lines and $2,000 extra on my bill? What gives, Sprint?”