He canceled his dishwasher order, but Sears kept his money
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?
Christopher Elliott
Mice in my vacation rental! But why can’t I get a refund?
What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?
Samsung’s TV doesn’t work with the MLB app. Can I get a refund?
Before Tom Moran buys his 58″ Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is — but it isn’t. Does he deserve a refund?
Why won’t T.J. Maxx refund my purchase on PayPal?
After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What’s going on?
Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?
Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.
He paid Vantage $18,536. Why is it taking so long to get a cruise refund?
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
How to win your consumer dispute using the Elliott Method
Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.
