Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Breeze Airways lost my family's checked luggage on a flight from Los Angeles to Jacksonville, Fla. It's been four days, and we've had no update from Breeze. Plus, there's no way to get in touch with the airline

Breeze Airways lost our bags. Can you help me find them?

October 16, 2023October 9, 2023 by Christopher Elliott

Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?

The frenetic summer travel season is a fading memory. Covid is over. But guess what? It's still not safe to travel, according to experts.

No, it’s not safe to travel — unless you do this now

March 2, 2025October 8, 2023 by Christopher Elliott

The frenetic summer travel season is a fading memory. The pandemic lockdowns and masking requirements are history. But guess what? It’s still not safe to travel, according to experts.

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

December 30, 2025October 6, 2023 by Christopher Elliott

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.

Donette Plaisance's GE microwave was plagued with problems, including stopping mid-cycle and running without heating or lights. After numerous frustrating service calls and weeks of waiting, she sought a refund for the $1,528 spent. Ultimately, persistence and contacting GE led to a replacement, hopefully free from the microwave curse.

My GE microwave never worked. What can I do?

January 17, 2024October 4, 2023 by Christopher Elliott

Donette Plaisance’s GE microwave oven is cursed. Sometimes it stops mid-cycle. Sometimes it continues to run, but without any lights or heating. Can she return it?

Swiss Air lost Mark Bromley's luggage during a trip. Despite multiple attempts, he struggled to get compensation until intervention.

Why won’t Swiss International Air Lines compensate me for my lost luggage?

March 24, 2025October 2, 2023 by Christopher Elliott

When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?

Revenge travel was a phenomenon last year. And you'd assume that this fall, people would want to take a break. But they aren't.

Revenge travel is over, but guess what happens next?

January 19, 2024October 1, 2023 by Christopher Elliott

Revenge travel, or taking a vacation to “get back” at COVID for keeping you trapped during a lockdown, was a phenomenon last year. And you’d assume that this fall, people would want to take a break. But they aren’t.

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

June 28, 2024September 27, 2023 by Christopher Elliott

Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

October 27, 2023September 25, 2023 by Christopher Elliott

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?